Pat Robson Newcastle Upon Tyne reviews

★★★★★ 1/5

Google

Horrible! Arrived in a very dirty flat with a leak in the bathroom. Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how showers work I'll ring you. Several months later that leak started going into the neighbour's bedroom and he complained. Then they finally fixed it and of course said I hadn't warned them. Found some of the previous tenant's underwear behind the radiator. Flat door stopped closing after a while, took three days to fix. Building fire alarm started ringing one night, I couldn't turn it off myself as it was on a high ceiling. Pat Robson refused to fix it in the morning and I had to wait for it to run out of battery about 24 hours later. Front door to the building wouldn't close at one point, had to call several times to get anything done about it, apparently it's "not their responsibility because it's the building not the flat", well you should know who the other landlords are, do your job. Took way too long to get fixed. This was in December and it was snowing, the draft from the open door made my flat freezing. Cleaned the flat thoroughly when I left but they charged me 170 pounds for cleaning.

Annette · 22 December 2023

★★★★★ 5/5

Google

Rented a property for 7 months from Pat Robson. They were receptive to an unconventional tenancy agreement i.e. 7 months starting in january vs. 12 months. They sorted out the one or two issues I have promptly. They were professional at all times. I would recommend them fully. Deposit was returned in full.PositiveResponsiveness, Quality, Professionalism

James · 25 August 2021

★★★★★ 5/5

Google

Great to work with Georgie at Pat Robson.

Jamie · 23 May 2026

★★★★★ 5/5

Google

Thank you Rebecca and Kate for been so professional I would not hesitate to recommend you both and Pat Robson & Co I am very pleased with the tenants you provided for my property and would certainly use you again in future.

Peter · 1 March 2023

★★★★★ 5/5

Google

Selling a property is always a stressful event but the team at Pat Robson really do make a difference being extremely helpful in making the entire process far easier. Unfortunately due to staff changes during our sale we encountered a few issues but thanks to Emma and Danielle we got there in the end . Both were extremely professional, responsive to calls and emails and always responded with updates. A huge thanks to both ladies and of course to Tim for all his help and advice

Brenda · 16 June 2022

★★★★★ 5/5

Google

I'm impressed with their process, the process in getting an apartment went well, their Staffs are top notch, Ms Abbie was calm in Her communication with Me, house gotten, tomorrow is moving in day.

Pedro · 23 September 2023

★★★★★ 5/5

Google

Just finished a 1 year rent with them. No complaints. Maintenance requests were handled in good time and I want to thank Georgina specifically who made checking out a breeze

Tom · 22 December 2023

★★★★★ 1/5

Google

Rented a house from Pat Robson, and had the worst experience with them. Had put the complaints regarding the damages in the start of tenancy which never got resolved, and when it was time to take our deposit back, they very cleverly put the damages cost in such a way that all the deposit is consumed in that. They literally put the cleaning cost as £754 just because they want to balance it to deposited amount. I would never suggest it to anyone if you all want to secure your deposit. Worst experience.

Harshit · 25 October 2023

★★★★★ 5/5

Google

Made my house buying experience much easier. Amy was lovely and pushed our solicitors when we were having no luck contacting them. Helped get the sale through as quickly as possible. They were also better than previous estate agents for my rentals in the pastPositiveResponsiveness, Quality, Professionalism

James · 22 June 2022

★★★★★ 2/5

Google

Not the best impression left after staying in a property managed by them. Issues regarding maintenance of the property (boiler literally falling apart and it wasn't repaired until our tenancy ended), woodlice across the entire flat, and a failure to literally just pick up a router on my behalf to assist me in returning it to Virgin Media (after previously discussing this arrangement and agreeing upon it). The property manager was kind enough to help with noise complaints however so, hey, there's a plus. Just don't put much trust in these guys, seriously.

Nathan · 23 October 2023

★★★★★ 5/5

Google

Abbie has been very helpful and responded quickly to queries during the process and even provided reassurance with concerns about setting up bills, lovely person!

Rowan · 19 March 2024

★★★★★ 5/5

Google

Very helpful, excellent assistance in processing my move to new home.

Ndaf1 · 6 April 2026

★★★★★ 5/5

Google

Had such an easy time with this agency getting my house sorted, Carla was so helpful and Abbie was great helping us sort our paperwork out in time, would recommend them to anyone looking to sort houses in Jesmond

Charlie · 22 March 2023

★★★★★ 5/5

Google

We are really happy with the entire process of renting an apartment with pat Robbson. Special thanks for kate who handled the viewing and get our offer accepted by the landlord very quickly. After that everything was handled by Amber. Special thanks to amber who helped us to move in as per the expected move in date by arranging all the necessary documents very efficiently. We had very bad experiences with lot of other estate agents. But luckily we found a property advertised by pat Robson and everything went smoothly and efficiently. We love our new accommodation. Thank you pat robson team.

Danushka · 23 September 2023

★★★★★ 4/5

Google

They were really efficient and quick when I needed a place in a short bit of time. Kudos to the team especially Abbie and Kate

Daniel · 20 February 2024

★★★★★ 5/5

Google

A great service from my property manager and all the staff at Pat Robson in providing a highly professional service.

Tony · 13 January 2026

★★★★★ 5/5

Google

Fantastic service with quick responses and active resolutions from the Property Management team on a damp issue I suffered, thank you to Reece and the team.

Kieran · 21 January 2024

★★★★★ 1/5

Google

If I could give them 0 stars I would! I have rented a property of them between 2022-2023 and would suggest that no one else does in the future. you would be better living on the streets than in one of their properties. They lie to get ahead and the ethics of this company need to be evaluated. you only have look at the reviews to see that they have few positive ones that have probably been written by their own staff! When I moved into this property there was no sign of professional cleaning, mattresses where stained, there was a hole in the roof allowing rain water in and as you can imagine in Newcastle there is a lot of rain, body marks in all bed room walls, mould and damp throughout the whole property, exposed brick work, left over property not only from previous tenants but also from the landlord. they also illegally withheld the keys due to a futile company policy. I would be here all day if I was to write everything down. Throughout the tenancy there where multiple breaches in contract and the only effort they made was to not resolve any Maintance issues. Now that I am free from the hell they caused me for 12 months they are trying to charge to imaginary things. They are taking as long as they can to respond to emails and are all but doing anything to not to release the deposit.

F · 23 August 2023

★★★★★ 5/5

Google

Had a less than optimal experience with another estate agent managing our property in Newcastle so decided to move out of our flat this summer. Amber at Pat Robson & Co has restored my faith in good service in estate agents. All emails have been replied to extremely quickly, all questions answered in a very friendly manner and all parts of the process of securing our new tenancy with them were very clear. I hope this level of service continues once we move into our new flat, I can't wait to get our keys :)

Alice · 12 August 2023

★★★★★ 5/5

Google

Great experience moving in and securing our property. Abbie was really helpful and went above and beyond to help us with everything, even when there wasn’t much time to sort things. Thanks:)

Cobey · 22 July 2023

★★★★★ 5/5

Google

Abbie was in charge of my tenancy takeover; she was really helpful and swift with her job. She is the absolute best!!

Tinuke · 20 February 2024

★★★★★ 5/5

Google

Great experience setting up our new tenancy. Fast and efficient. Cameron & Abbie have been very helpful.

Stephanie · 13 January 2026

★★★★★ 5/5

Google

Lorna kindly provided a landlord reference at no cost for which I am very appreciative as it helped with renting a new place due to relocating. I know some other companies can charge for this service so I was happy it was possible to receive it quickly and in a courteous manner.

Mark · 22 December 2024

★★★★★ 5/5

Google

Very professional, very helpful. Would recommend

Daniel · 6 April 2026