Pat Robson Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

Just wanted to leave a positive review for Victoria Hartley. She was so helpful with us in recommending an area suited for us to live. We are relocating and do not live locally so it was great to have inside knowledge. We walked past Pat Robson on a walk and Victoria was lovely from the offset. Super friendly and very welcoming.

Fabienne · 11 February 2023

★★★★★ 5/5

Google

They say that selling/buying a house is the most stressful event in someone’s life, but not if you use Tim Nixon at Pat Robson. We were lucky enough to both buy and sell using Tim and it couldn't have been easier/gone smoother. Tim's knowledge of the local area was invaluable during the whole process of both our purchase and sale. He provided us with continual updates during the process and was always just a call away if we had any queries. If only all our previous estate agent experiences had been as good/professional. Can't recommend Tim highly enough.

A · 7 July 2019

★★★★★ 1/5

Google

AVOID AT ALL COST if you are a student unless your happy to be sharing your house for 3 month with a dead pigeon who doesn’t pay rent. Pat Robson smartly bordered up a vent with a dead pigeon inside.Leading to a decaying pigeon and maggots falling from the vent for 3 month which they refused to do anything about (see picture below)Their solution, put a sandwich bag underneath it. As I’m sure u can imagine the smell of a rotting pigeon and maggots was lovely and was absolutely not a health risk. To add to that they did nothing when repeatedly being told about a damp wall which they claimed was not damp(as you can see in picture anyone could see the wall was indeed damp). Surprisingly this damp wall eventually turn into mould. Who could possibly have seen that coming definitely not the professional estate agents. This mould left me with chronic illness which Pat Robson did nothing to act on despite letters from the doctor. They operate a mafia style business model where they will not do anything unless threatened with withholding rent and legal issues. So overall, I would recommend Pat Robson drop the word professional from their website as they are far from it.

Tommy · 29 October 2024

★★★★★ 5/5

Google

Pat Robson have been my Management company for some 15 years, consistently providing a polished service, from finding tenants, attending to all the usual red tape that this industry is frought with and the usual maintenance and all in such a professional manner , regardless to whom you speak to it’s always business with a smile. More recently they have sold two of my properties achieving the asking price and attending to all the follow ups between solicitors, buyers and myself. I would have no hesitation in recommending this company, whether your selling, buying or wanting a full management company to attend to your Landlord requirements. A great Team !

Peter · 29 October 2024

★★★★★ 5/5

Google

I was really impressed with Pat Robson's service in getting me moved into a rental property (for the second time with them) this month. Overall PR are very professional and easy to deal with. The service is also personal - I dealt with Danielle throughout who was always on hand and very responsive to the numerous queries I had. The whole process of acquiring the tenancy - aside from a viewing and picking up the keys - was also done online via emails or calls, which was very convenient for me - a big plus. I would recommend PR to friends and family looking at rental properties in the North East. Keep up the good work, Pat Robson & Co.

Dr · 17 January 2019

★★★★★ 4/5

Google

Pat Robson have been very helpful with our move to a new property. The property is lovely and they have liaised with the property owner well on our behalf. There was a little confusion around the payments to be made before release of keys and the parking permit, and I tried to clarify this a few times before getting an understanding which I think could have been improved by clear communication between the different members of staff. However, on the whole I feel that Pat Robson have been helpful and we have moved into the new property without issue. They are friendly and approachable and I would feel able to talk to them about anything in relation to the property.

Kate · 19 November 2018

★★★★★ 5/5

Google

Honestly a stellar lettings agency. Pat robson took over our property and were SO much better than our previous agents. The response times to our requests were always fast and they were super helpful property managers. They were also very understanding when our previous agents lost our inventory, and when it came to the check out, the amount of our deposit we got back was extremely fair; and by far the most fair out of any of the agencies we had used in our 3 years at Newcastle uni. Special thanks to Paula Anderson; you were a great point of contact and always polite and helpful. Thanks a lot guys!

Sam · 19 November 2018

★★★★★ 5/5

Google

We have just completed our tenancy application, and are ready to pick up our keys to our new flat - we have had a great experience with Pat Robson so far. Having moved around 5 times in the last 5 years with different agents, I can say that Pat Robson has been my best estate agent experience overall. We have been helped by Maura, one of their Senior Lettings Agents, who has been really lovely and friendly, but also very professional in the quality and speed of her communication. I would definitely use Pat Robson again in the future, or recommend them to friends. Thanks so much.

Molly · 19 November 2018

★★★★★ 5/5

Google

I was really impressed with Pat Robson's service in getting me moved into a rental property (for the second time with them) this month. Overall PR are very professional and easy to deal with. The service is also personal - I dealt with Danielle throughout who was always on hand and very responsive to the numerous queries I had. The whole process of acquiring the tenancy - aside from a viewing and picking up the keys - was also done online via emails or calls, which was very convenient for me - a big plus. I would recommend PR to friends and family looking at rental properties in the North East. Keep up the good work, Pat Robson & Co.

Tom · 30 July 2018

★★★★★ 5/5

Google

Outstanding Property Management and Service! I’ve been working with Pat Robson for over 5 years now, and I can’t recommend them highly enough! From the moment I entrusted them with managing my properties, they’ve consistently gone above and beyond to ensure everything runs smoothly. Their Lettings management team (lead by Laura) is incredibly professional, responsive, and knowledgeable about the local property market. They handle everything from tenant screening and maintenance issues to rent collection with efficiency and care, leaving me worry-free as a landlord (who lives miles away). Communication is excellent, they keep me informed at every step and are always quick to respond to any queries or concerns. What really sets them apart is their attention to detail and personalized service. They truly treat my properties as if they were their own. Whether it’s finding reliable tenants, ensuring the properties are well-maintained, or resolving issues promptly, Pat Robson has exceeded my expectations at every turn. If you're looking for an estate agency that is reliable, trustworthy, and takes pride in offering top-tier property management, I wholeheartedly recommend Pat Robson. They’ve made managing my properties stress-free and incredibly rewarding! Thank you, Pat Robson, for your exceptional service!

Reuben · 9 October 2024

★★★★★ 5/5

Google

Absolutely outstanding. Using their AgentSwitch service they helped me move away from a problematic previous management company, then resolve a difficult tenant situation, and manage a full property refurbishment, all while I was on the …

James · 13 February 2026

★★★★★ 5/5

Google

I had an Amazing experience when mvij house from viewing up until move in day Grace and Abbie were brilliant would recommend anybody who is moving house to use Pat Robson

Michael · 18 October 2024

★★★★★ 5/5

Google

Abbie was incredibly professional and helpful throughout the whole process of us getting our property. She and the whole team at Pat Robinson and co. have made our move to Newcastle so smooth and stress-free- thank you!

Aoibheann · 25 June 2024

★★★★★ 5/5

Google

We viewed and applied for a rental through Pat Robson and while the offer wasn't accepted Carla was amazing. Super friendly and great communication, she is a credit to this company. Thanks for the assistance.

Den · 25 July 2024

★★★★★ 1/5

Google

Rented my flat out to me in a filthy state, and then at the end of my tenancy, took money from my deposit for cleanliness and supplying a mattress protector which I didn’t even get when I moved in. After disputing it, they refused to change the cost to me. So disappointing, I wouldn’t choose them as agents again as a student because they’ll take your deposit off you even if you scrub the place clean at the end!

Lucy · 25 September 2024

★★★★★ 5/5

Google

Danielle was a great help in the process of selling my property, with regular updates both by phone and email, as well trying to ensure both buyer and seller were working in tandem to ensure completion on time. Would definitely use Danielle again.

Iain · 20 February 2024

★★★★★ 1/5

Google

Rented with these lot last year as a student. They were useless. The house came with the kitchen unusable due to work being carried out in the utility room. We were told it would be done before move in day however was not finished until a month into our tenancy. The shower was absolutely covered in black mould that we ourselves had to fix. One of the windows on the first was leaking heavily and they refused to reply to any emails even blocking the email address of one of the other tenants after they had asked for helped with the matter. The garden was a tip when first moving in and so was the whole house. When it came to moving out there was minimal damage to the house and we had cleaned it impeccably over a week period only to be given an £1100 bill. In this bill, they had charged us £300 for cleaning expenses after we had spent a week cleaning the house to a better state than we had received it. They have also charged us £300 for walls being painted that did not need to be. Basically they have refurbished the house and are now trying to put the cost onto us. It’s ridiculous to be honest. So for any student looking to rent I strongly advise to steer clear of these crooks unless you want your pockets emptied to increase their margins. Ridiculous company.

Louis · 17 August 2024

★★★★★ 1/5

Google

If I could leave 0 stars I would. To anyone looking to use Pat Robson as an estate agent, don’t. During our tenancy they entered our property without warning which when I got home from work, between the mess they’d left and our neighbours saying someone had been in our flat, I called the police thinking it had been broken into. Now we’ve moved out of the property, they’re charging us £300 in damages which when I’ve came back with photographic evidence that the damage was there when we first moved in, they’ve told me they will not be discussing it anymore and that I will be getting charged regardless. Awful customer service and they really know how to make you feel powerless in your own home.

Lucy · 17 August 2024

★★★★★ 1/5

Google

I’m sharing this review to highlight a very frustrating experience with this property management company and landlord, concerning a student property my son had the misfortune to rent. From the beginning of the tenancy, the property was already unclean and in poor condition. However, the situation worsened significantly when a pigeon got into a roof void and died, it then rotten and became maggot infested. The vent it was in led to the bathroom and the smell made the tenants physically sick. The pest control contractor assured the tenants that this would be a temporary issue that would resolve as the maggots died off, but this did little to address the significant discomfort my son faced during this period. Communication from the landlord and property management was lacking. They suggested covering the fan as a temporary fix but failed to follow up effectively or provide clear guidance, leaving my son to deal with the ongoing problem without adequate support. It felt as though their approach was to dismiss the issue, knowing that student tenants might be less inclined to challenge them. The claim that the property was "habitable" because there was an additional bathroom available was a poor excuse for the ongoing distress and inconvenience. Their dismissive attitude and refusal to acknowledge the impact of these issues when it came to the deposit return were both frustrating and unjust. Overall, this experience has been deeply disappointing. The property management’s failure to properly maintain the property and their inadequate handling of tenant concerns reflect a lack of respect and consideration. I would strongly advise prospective tenants to be cautious before renting from this company, as my experience reveals a troubling disregard for tenant welfare and proper property management.

Tracey · 10 August 2024

★★★★★ 5/5

Google

I was very impressed with the team's professionalism and kindness during my application process. Their assistance was invaluable, and they made the entire experience positive. I especially want to thank Abbie and Cameron for their exceptional support. Their dedication and responsiveness were truly appreciated. I highly recommend their services.

Yanislav · 16 March 2025

★★★★★ 5/5

Google

Pat Robson have been absolutely fantastic in assisting me with the sale of my property. Always very friendly and responsive to any queries I may have. I cant thank them enough for their efforts throughout the whole sale process from advertising the property to liasing with solicitors and a rather difficult management company. Danielle, in particular, wass pleasure to deal with and really looked after us from start to finish. I would highly recommend Pat Robsons services. Thanks guys!

Alex · 10 August 2024

★★★★★ 1/5

Google

Avoid using Pat Robson!! When it came to us moving out the house, we left it in a clean condition with very minimal damage. However they charged us over £500 for a deep clean, as well as an additional £500 nearly for other expenses such as mattress cleanings and repainting of walls. It’s become clear that this company takes advantage of students and uses their deposits as a way of refurbing the house to save costs.

Sam · 23 September 2024

★★★★★ 5/5

Google

Pat Robson has been great to deal with. The renting process has been smooth thanks to Abbie. She has been great and efficient throughout handling paperwork. I’d like to mention again how professional Carla was during the viewings. Thanks to her we had a big variety of properties to chose from. I’d definitely recommend!!

Samuele · 11 February 2023

★★★★★ 5/5

Google

I dealt with Tania who assisted in setting up my tenancy and have been so impressed with the efficiency and professionalism. Tania was on hand to answer all my questions and everything was completed so quickly. Highly recommend Pat Robson and Tania in particular!

Lauren · 17 April 2025