Pat Robson Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

We have had a brilliant experience with Pat Robson, they are a good estate agent which is difficult to come by for student flats! They were very responsive and made any repairs and answered queries quickly. Georgina was particularly helpful and very friendly - thank you Georgina!! We would recommend Pat Robson & Co.

Sammy · 25 June 2024

★★★★★ 5/5

Google

We had a very positive experience with this letting agency. From the initial inquiry to moving in, the process was smooth and efficient. Abbie was just fabulous, super friendly and quick to respond to any questions or concerns we had. Would highly recommend!

A · 13 December 2024

★★★★★ 5/5

Google

Attempting to buy a property can be very stressful, particularly when there are other extenuating circumstances such as employment commencement dates, and tying these in to the property acquisition deadlines. I found Pat Robson very accommodating and responsive in their replies to queries I had, and found their responses very timely. They also understood my needs to acquire the property as soon as possible, yet ensured all proper processes were followed. They liaised with solicitors on our behalf to ensure things ran smoothly, resulting in my acquiring the property in a good timeframe. Special thanks to Amy, who we dealt with most, and the team for the housewarming card as well.PositiveResponsiveness, Professionalism

S · 22 June 2022

★★★★★ 5/5

Google

Purchasing a property would usually be quite a stressful event but the team at Pat Robson really do make a huge difference being extremely helpful in making the entire process far easier. It was an absolute pleasure to deal with both Kate on securing my property purchase and Amy Rodgers who is a first class, highly efficient Sales Progressor. Both were extremely professional, responsive to calls and emails and always responded with updates. A huge thanks to both ladies for making my property purchase a pleasant experience! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Debbie · 22 June 2022

★★★★★ 5/5

Google

We chose Pat Robson to sell our Tyneside flat as well as purchase our new home. The service we recieved was faultless from the beginning. Special thanks to Tim for talking us though the process at the valuation, the photographer for the beautiful photos, Danielle for securing the purchase of our new house and Amy for all of her hard work in helping us get our sale and purchase over the line - even with some very difficult solicitors on the other side. We will absolutely be using Pat Robson in the future if the need arises and would recommend them to anyone looking to sell or buy a property.PositiveResponsiveness, Quality, Professionalism, Value

Amy · 22 June 2022

★★★★★ 5/5

Google

We have recently signed a tenancy agreement through Pat Robson. We were shown round the property by Grace and Abbie helped us to sort out the contract. Everything went very smoothly and we were really impressed by the help from Grace, Abbie and the rest of the team at Pat Robson!

Harry · 27 July 2024

★★★★★ 5/5

Google

My company Expert Refurbishments LTD has carried out works for Pat Robson for 8 years now and we have found them to be the most reliable and trustworthy estate/letting agents around the surrounding areas. I have been mainly dealing with …

Matty · 23 April 2026

★★★★★ 1/5

Google

Very slow at responding and blamed the tenants for issues that were not out fault. Some of the workers were rude and dismissive and always acted as though every issue was down to the tenants and couldn't possibly be down to the house, landlord, or the letting agents themselves. They tried to take money out of the deposit for an issue which wasn't caused by us. The plumbing was old and broken in the bathroom and caused a leak. They said it was our fault that there was a leak despite the contractor identifying that it couldn't possibly be our fault due to the incorrect plumbing. The incident happened in the November, they never replied after we said it wasn't our fault and said we wouldn't pay for the repair. At the end of the tenancy (in July) they tried again to charge us. We, again, challenged this and the response ended up being them blaming us again. The deposit had to be handled by an external unbiased adjudicator in the end because they refused to accept any responsibility. Another incident is when there was a leak in one of the bedrooms due to heavy rain, and it took them over 3 weeks to actually send someone to fix and deal with the issue. There was mould and water damage in another bedroom which they said they would sort before we moved in, but it took over 3 months for them to do something. I would not recommend this agency to anyone as there was very little care for the tenants throughout our tenancy, as well as the aforementioned blaming and attempts to ignore issues and take our money.

Georgi · 13 March 2022

★★★★★ 5/5

Google

Carla Downey from Pat Robson was really accommodating on the viewings that took place at my property, she even got new tenants confirmed from the first day the viewings begun which helped a very stressful situation for me, couldn’t have asked it to go any smoother! And also Ryan Morris was great when I moved out and and made sure everything was sorted so I didn’t have to stress as moving out can be a handful and a lot to take in within a timescale! Very grateful for the help from both of them.

R · 13 March 2022

★★★★★ 5/5

Google

The service I received from Pat Robson & Co was first class. I needed to find a property and move in quite quickly, and Abbie was not only very approachable but also efficient and first class. It made the process simple, and I was kept up to speed throughout. I would recommend them to anyone looking for a property.

Dax · 21 January 2024

★★★★★ 5/5

Google

Excellent service by Danielle and team dealing with the sale of my property in Heaton. Very responsive to emails and always kept up to date throughout the sales process. I would definitely use them again and have no problem in recommending them to others looking to sell their property.

Yo · 25 July 2024

★★★★★ 5/5

Google

I would like to personally thank Georgina for all her help and for making everything with my move go as smoothly as it could. Nothing for Georgina was ever too much hassle for her and she is without a doubt one of the best property managers I have encountered. Big thank you to her

Erin · 22 April 2024

★★★★★ 5/5

Google

Amber has been such a huge help in us securing our rental property with Pat Robson. We were shown around the property by a lovely woman called Kate and the whole letting process was straightforward and efficient. Whenever we needed a bit of information, their email communication was super quick and put us at ease. Couldn't recommend the lettings process at Pat Robson enough!

Sophia · 26 August 2023

★★★★★ 1/5

Google

Absolutely disgusting service from Danielle McEntee! Where can I start with this woeful, unfair and totally unprofessional group of amateurs!? I found a property to Let in Newcastle upon Tyne's Spital Tongues, I called Pat Robson up and spoke to someone who's name I do not know, although I asked her questions about the property along the lines of how does the process of letting work as it is my first Let? She responded with the fact that I can watch the video of the property on their website and then simply call them and put my offer in. So I did so, me and my Wife were happy and so I called them back to confirm the Let. The same lady on the phone told me that was fine and that she would call the Landlord and put the offer to her and then call me back with the next step. She also said that she would book a viewing in for me in 2 days time, the next one available - I explicitly said to her I do not care for a viewing, I like the property and in the current times we're in, I do not want to be leaving my home to see something i'm happy with and come into contact with an estate agent (who enter many homes and may contract COVID - totally reasonable to not want to view). Nonetheless, I told the lady on the phone that I did not want to risk losing the property and she affirmed to me that i would not lose it as i have given my offer now. Fast forward 3 days, no calls from anyone, I leave work early 2 hours for the viewing, i get to the property and the agent, Danielle calls. 10 MINUTES before the viewing time!! She says that she has to cancel my viewing because the property has been Let???? I was as expected very upset! I said to Danielle the conversation i'd had with her colleague just 3 days before and she just came back with the "someone viewed it a week ago and they called just now to Let it"??? I LET THE PROPERTY 3 DAYS AGO! Or at least i thought i did! No remorse from Danielle at all, literally didn't give a monkeys! Disgusting service and treatment of people! They are clearly booking countless viewings for the same properties and they will literally push everyone in front of the bus as long as they get what they want. Why was I told the property wouldnt be lost? Why was I called 10 MINUTES before the viewing?? Why wasnt I told there was many viewings booked and the property could get Let anytime??? False expectations set from the start and Danielle was the icing on this absolutely terrible cake. Please stay away from these people, go and shop for your property from someone else - DO NOT RENT FROM THESE GUYS! You have been warned!NegativeResponsiveness, Quality, Professionalism

Hamza · 11 December 2021

★★★★★ 5/5

Google

I have been using their services since September 2023 and have been met with excellent service from the agency and Georgina Murray specifically. Any issues I have encountered have been resolved quickly and professionally thanks to the persistence of Georgina and her team who all go above and beyond to provide an excellent living experience.

Roman · 7 March 2024

★★★★★ 5/5

Google

I mainly dealt with Abbie who came across really nicely, and provided a great service by being quick to respond to me and provide me with the help and information I needed, keeping me on track with the process from start to finish. I managed to view the property and have all paperwork completed in no time.

Just · 21 January 2024

★★★★★ 5/5

Google

Hi just leaving a excellent review for georgina Murray for looking after me in my rented property from pat robson.......no job to big are small and always asked if there a problem before an problem occurred.....shes been my property manager and really looked after me .....thank you

David · 13 February 2026

★★★★★ 5/5

Google

I had a great experience finding and renting with Pat Robson! Thanks Cameron, the agent, for answering all my questions during the viewing, and Abbie for the smooth sailing process getting documents and checks sorted. Would def recommend!

Katherina · 15 December 2024

★★★★★ 5/5

Google

Amber has been such a huge help in us securing our rental property with Pat Robson. We were shown around the property by a lovely woman called Kate and the whole letting process was straightforward and efficient. Whenever we needed a bit of information, their email communication was super quick and put us at ease. Couldn't recommend the lettings process at Pat Robson enough!

So · 26 July 2023

★★★★★ 5/5

Google

Having tried to sell my flat since my retirement in 2015, I've used 3 previous estate agents in the local area. After a period of letting I decided to instruct PatRobson, and was delighted to have done so. Their determined professional attitude to the sale was very evident from first contact, and in contrast to my earlier experiences. The suggestions from Tim as to how the prospects for sale might be enhanced were very helpful. Marketing materials were put together quickly; viewings were achieved within 24 hours of going online, and an offer accepted within the next 24 hours. Charlotte was very helpful in moving things along to completion. Despite the ongoing problems of Brexit, and the coronavirus pandemic, their service couldn't have been bettered.PositiveResponsiveness, Quality, Professionalism, Value

Paul · 25 August 2021

★★★★★ 5/5

Google

I recently purchased a property using Pat Robson's estate agents in Newcastle. I found them to be friendly, helpful & professional. The agent that showed me around the property was ,very informative & had a good knowledge of the property & surrounding areas. Tom Collard was extremely helpful, in keeping me updated throughout the process & helping to move the process forward as smoothly as possible! I am now in the property & would definitely recommend & use their service again as they took the stress out of the whole experience!PositiveResponsiveness, Quality, Professionalism, Value

Pat · 22 June 2021

★★★★★ 5/5

Google

I used Pat Robson to sell my flat. The process took quite a long time, as there were ongoing complications and the property itself had tenants and was in a managed complex. Pat Robson, and especially Tom, have been instrumental in the sale of my flat. They kept me informed throughout the process and worked very hard mediating between solicitors. They looked after the tenants, and ensured they were informed as to what was happening at all stages. An exceptionally professional and personal service and I will DEFINITELY be using Pat Robson, if needed, in the future.PositiveResponsiveness, Professionalism

Joanna · 22 June 2021

★★★★★ 5/5

Google

Ive worked with Pat Robson for almost 10 years. Theyre always super professional pay invoices quickly and communicate clearly on jobs sent. Georgie one of the PM team has been really helpful when it comes to coordiating on bigger jobs

Anton · 23 March 2026

★★★★★ 5/5

Google

I am a London-based landlord and have several rental properties in Newcastle which I have owned since 2018. Following a recent transition from another agent in August 2024, I couldn’t be more impressed with the service I’ve received so far from Laura, Georgina, and the team at Pat Robson. They’ve been proactive, transparent, and incredibly responsive, qualities I’ve long sought in a property management team. What really stands out is their service-oriented approach. From the start, Laura and Georgina took the time to understand my needs and have provided sound advice and recommendations that have made a positive impact. Although it’s still early days, I already feel confident in their ability to manage my properties effectively. A special mention must also go to CEO Tim Nixon, who is always happy to take my calls and address any concerns or property issues promptly, showing a real hands-on approach to management. I’m excited for the future and will be happy to provide an update in the months to come. In the meantime, I have no hesitation in recommending Laura, Georgina, and the entire team at Pat Robson to anyone looking for a reliable, professional property management service. Here’s to a healthy, happy, and rewarding 2025!

TQ · 5 January 2025