Pat Robson Newcastle Upon Tyne reviews

★★★★★ 5/5

Google

I managed my portfolio of residential properties in Newcastle on Tyne myself for 45 years. In 2023 I passed the management over to Pat Robson & Co in Newcastle upon Tyne. The manager who looks after my properties is Laura Young. She is truly excellent and highly efficent , and so very well qualified for this work. I also find all the staff at Pat Robson most supportive. Pat Summerfield, Newcastle upon Tyne

Maurice · 23 April 2026

★★★★★ 5/5

Google

Very positive experience and excellent customer service. I spoke to Aimee on the phone and she was helpful and efficient.

Charlotte · 23 May 2026

★★★★★ 5/5

Google

Just moving into a flat we secured with Pat Robson. Carla was really lovely and helpful during our viewing and helped us complete the application to rent super quickly, and Abbie was also fab in assisting us to get the tenancy agreement and all the other admin sorted in preparation for the move in date. Really appreciate how friendly and approachable they both were! Overall a really good, friendly and straightforward process - definitely not as stressful as we have found other letting agencies in the area. Thanks again!

Georgina · 3 August 2024

★★★★★ 5/5

Google

I can honestly say the service from Pat Robson has gone above and beyond anything else I’ve experienced with other estate agents! They’ve managed our rental property for the past five years and have been consistently reliable, proactive and genuinely caring throughout. Communication has always been clear, issues are handled quickly and professionally, and it’s been obvious they actually take pride in doing things properly. We've been super impressed with the team and just wanted to say a genuine thank you for making the whole process so easy and stress-free over such a long period of time. Highly recommend!

Sam · 13 February 2026

★★★★★ 5/5

Google

The Agency is amazing and super professional, I would thank Abbie so much fir all her support and help.

George · 23 May 2026

★★★★★ 5/5

Google

Smooth process - Abbie Percival was the point of contact for myself and my partner at Pat Robson. She was friendly and efficient.

Daniel · 7 April 2026

★★★★★ 5/5

Google

Cameron was very knowledgable about the property and a great help when answering our questions

Adam · 23 May 2026

★★★★★ 5/5

Google

Having dealt with Pat Robson for both a letting and sale, I could not recommend them more. Friendly, efficient and professional in all dealings. Daisy was extremely helpful with the sale.

Lewis · 13 January 2026

★★★★★ 5/5

Google

Very helpful and quick process from interest to moving in! Highly recommend. We dealt with Abbie and she was beyond brilliant - so helpful and quick response!

Lorna · 13 February 2026

★★★★★ 1/5

Google

House was not ready for move in date and kitchen was completely unusable. Took pretty much all of our deposit for “cleaning” after we moved out, despite being left in significantly better condition than when we moved in. £320 for painting of two full rooms which was entirely unnecessary, and took another £600 from our deposits for small miscellaneous jobs they overpriced. Would not recommend any students get lettings here. Scammers

Andrew · 17 August 2024

★★★★★ 4/5

Google

I’ve recently started a tenancy with Pat Robson & Co. and had a great experience thanks to Abbie Percival. She made the whole process smooth and stress-free, guiding me through the paperwork and clearly explaining everything along the way.

Sameeha · 30 August 2025

★★★★★ 5/5

Google

Had to pick up keys today,was met by elicia with great big smile,she got the keys i wanted then explained i would need a code to get in the block of flats,she wrote the code down,then explained the best way to get to the property,she couldnt have been more helpful,very efficient and nothing was a problem

Ian · 23 May 2026

★★★★★ 5/5

Google

Smooth process for letting a property. Abbie was efficient and easy to work with.

Tom · 6 April 2026

★★★★★ 5/5

Google

This company has consistently met our expectations. They are honest, reliable, and highly professional in all their dealings. We particularly appreciate their clear and regular communication regarding our property. From the property manager to the directors, every member of staff demonstrates a high standard of professionalism. We would not hesitate to recommend their services.

Naveed · 23 May 2026

★★★★★ 5/5

Google

I have worked with both Kate and Abbie from Pat Robson and they have both been very kind and helpful throughout the entire process. As a non-British Citizen, Kate answered all of my questions regarding renting a home for the first time and she helped put me at ease. She gave me a tour of the property and was patient and always happy to answer any questions. I worked with Abbie to secure the property with my documents using email communication and she was always quick to update me on the next step. Abbie is wonderful and kind, helpful and eager to answer all questions promptly. Because of Abbie and Kate, my renting process has been so smooth and seamless with Pat Robson and I am so grateful for their kindness and willingness to help! Thank you Abbie and Kate!

Mihaela · 23 October 2023

★★★★★ 5/5

Google

We bought our first home with Pat Robson. Excellent estate agents. They were really cooperative from day one, starting with the viewings, offers and then the purchase in general. Danielle has been great, always approachable and pleasant, she kept us informed throughout the process and accommodated access to the property whenever we needed it, as well as liaising with the vendor on our behalf. She made the process as stress free as possible, many thanks for that!

Maja · 22 December 2023

★★★★★ 5/5

Google

I can highly recommend Tania King at Pat Robson in Jesmond if you are a landlord and are looking for someone who really looks after her clients then you can do no better!

Duncan · 24 September 2025

★★★★★ 1/5

Google

I am very disappointed with the way this agency manages its properties. Recently, they gave the keys of our apartment to an external company for an inspection without informing us. As a result, strangers tried to enter our home unexpectedly. This was not only stressful but also completely unacceptable. As tenants, we expect transparency, respect, and proper communication. Instead, our privacy and sense of security were disregarded. If you are considering renting through this agency, be aware that they may not respect your basic rights as a tenant. Unfortunately this was not the first time.

Chadi · 25 September 2025

★★★★★ 5/5

Google

Had a great experience with Pat Robson. Danielle was communicative throughout our buying process and helped us understand the process and stay connected with the seller. Can’t thank Danielle enough for all her support.

Kirsty · 28 August 2025

★★★★★ 1/5

Google

Would not recommend Terrible Service. Very slow to Act on Anything that happens. When it comes to critical issues such as heating they take more than 3 days to sort things out and that’s if you chase them for it. My boiler was not working so I had 3 days without hot water. When it was finally fixed the technician didn’t run tests so I was living for 2 months with a faulty boiler. 2 days ago the boiler didn’t pass its gas test and was condemned. Still no message from Pat Robson. This is the 3rd day without hot water and counting.

ESL · 12 August 2023

★★★★★ 1/5

Google

Would not recommend Terrible Service. Very slow to Act on Anything that happens. When it comes to critical issues such as heating they take more than 3 days to sort things out and that’s if you chase them for it. My boiler was not working so I had 3 days without hot water. When it was finally fixed the technician didn’t run tests so I was living for 2 months with a faulty boiler. 2 days ago the boiler didn’t pass its gas test and was condemned. Still no message from Pat Robson. This is the 3rd day without hot water and counting.

Luka · 12 August 2023

★★★★★ 5/5

Google

Rang Pat Robson & Co for advice on making the leap into renting my very first property. When i rang up i spoke to Brian who made me feel at ease and his experience and expertise in this field made my decisions so much easier and stress free, i would say that thanks to Brian i have made the correct decision and can’t thank him enough and would recommend him to anyone in future.

Michael · 22 December 2023

★★★★★ 5/5

Google

Reece has provided exceptional support in resolving several matters for us as landlords. He is consistently professional, polite and proactive, and has handled time‑sensitive issues with efficiency and care. His contribution has been invaluable and is very much appreciated.

Susan · 1 August 2026

★★★★★ 5/5

Google

Great experience with Pat Robson whilst securing my recent property. I was a bit cautious having had some poor experiences with other estate agents, but the team were a great help. In particular, Carla was very helpful prior to, and throughout my viewing, before I was then passed onto Abbie who continued this professional, yet friendly, manner throughout. Thank you

Faye · 20 August 2024