Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
594 reviews across 3 platforms
20 Osborne Road, Newcastle Upon Tyne, Tyne & Wear, NE2 2AD
Pat Robson's office in Newcastle Upon Tyne, Tyne & Wear, at 20 Osborne Road, is rated 4.0 out of 5 across 594 reviews on three platforms, including 527 Google reviews rated 4.1.
527
Reviews on Google
This office
47
Reviews on Facebook
This office
20
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very professional. Kate helped us throughout the full process and was there if we needed any help. Everything ran smoothly and also quickly to get us into the ...Read the review from sellers
Pat robson property and co are a brilliant company to use. They helped me and my friends pick the right house for us to rent after being in student ...Read the review from landlords
I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ...Read all 11 from tenants
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
GoogleUnfortunately my experience with Pat Robson & Co was very disappointing. Staff were very poor at communicating and service provided was very amateur. Not what you'd expect from an established Estate Agent.
Hi Andy, We are sorry to hear that you were not satisfied with your experience at Pat Robson & Co. If you would like to discuss this further with a member of the team, feel free to get in touch at info@patrobson.com
1/5
GoogleTerrible communication from company who wouldn’t let us contact the landlord despite several repair issues and letting random men into our house without any notice on several occasions. House located in Queens Road, Jesmond.
Hi Rosie, Thank you for taking the time to leave a review. In this case, your Landlord organises their own contractors and Pat Robson & Co therefore have limited control over visits. We will however be addressing your concerns raised with your Landlord directly to ensure there are no further issues regarding access. If you have any further queries, please feel free to contact us. Kind Regards, The Property Management Team
1/5
GoogleAVOID AVOID AVOID! I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition! I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including: 1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed. 2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing. 3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning. There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself! I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw. Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown. The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date. Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left. My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.
5/5
GoogleWe've recently bought our house through Pat Robson and we are most impressed by their professionality and kindness. They are competent and very helpful also with recommendations and tips about contractors we needed. I really would recommend Pat Robson & Co!
Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the future.
1/5
GoogleTerrible communication from company who wouldn’t let us contact the landlord despite several repair issues and letting random men into our house without any notice on several occasions. House located in Queens Road, Jesmond.
Hi Rosie, Thank you for taking the time to leave a review. In this case, your Landlord organises their own contractors and Pat Robson & Co therefore have limited control over visits. We will however be addressing your concerns raised with your Landlord directly to ensure there are no further issues regarding access. If you have any further queries, please feel free to contact us. Kind Regards, The Property Management Team
5/5
GoogleThank you Pat Robson & Co for the excellent service you provided. Very positive experience. Made the difficult task of finding the right flat to rent that bit easier. You helped us find a place that ticked all the boxes. All your staff are friendly, approachable and could not have been more helpful. Would highly recommend.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleThank you Pat Robson & Co for the excellent service you provided. Very positive experience. Made the difficult task of finding the right flat to rent that bit easier. You helped us find a place that ticked all the boxes. All your staff are friendly, approachable and could not have been more helpful. Would highly recommend.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleRebecca showed us around 3 houses and was so helpful, definitely the best real estate agency we’ve been to - can’t recommend Pat Robson more.
Hi Jack, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback.
5/5
GoogleRebecca showed us round houses today and was so nice and helpful. We found our ideal house, would highly recommend using Pat Robson with Rebecca
Hi Ben, Thank you for taking the time to leave us a review. We greatly appreciate your positive feedback.
5/5
GoogleI was delighted with the service provided by Pat Robson's Jesmond office. With great professionalism, they held my hand throughout the process and couldn’t have been more helpful. The valuation and subsequent sale of my property was dealt with consideration and ease. I would thoroughly recommend this company.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleI bought a house through Amy Rogers at Pat Robson & Co- she was fabulous- very responsive, frequently updating me and doing all she could to keep things moving. Exactly what you need during the stressful process of home buying.
Hi Jeremy, Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the future.
5/5
GoogleJust finished my tenancy with Pat Robson and had a great experience! They always responded to any questions or problems we had, and acted very promptly. Our property manager was very friendly and very happy to help us. I would definitely recommend Pat Robson to a friend, they are fair and friendly estate agents.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleHad a great experience with pat robson. I moved down from Scotland last year and had all my maintenance issues swiftly sorted by Rose once I moved into my flat
Hi John, Thank you for your feedback. We are glad to hear that you have had a great experience with us and that your Property Manager, Rose was able to help with any maintenance issues.
1/5
GoogleEverytime I book a viewing with this agency their places aren't available even though they keep the adds up it's a complete waste of time
Hi Megan, we can't see that you are registered on our mailing list. Due to the high volumes of enquiries we are currently receiving per property we would recommend registering with us and we can keep you updated with anything new that comes to the market.
5/5
GoogleAbsolute pleasure working with Georgie. She was incredibly professional, timely and appreciate the time and effort she put in for us.
Hi Jessica, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that you are satisfied with the service provided by your Property Manager, Georgie.
5/5
GoogleWe are new landlords and chose Pat Robson as our property management agent. They were a little more expensive. The service has been truly outstanding - you get what you pay for. All the staff have been courteous, efficient, rapid and for us newbies they explain and advise everything clearly.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to continuing to work with you.
4/5
GoogleRented a apartment through them, only thing is they have separate person interacting with you everytime, and person is only aware of what they are supposed to do, they don't know anything about anything other. But it was a good experience overall.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
4/5
GoogleAmy Rodgers at Pat Robson was the Sales Progressor when we purchased a flat recently. She was very efficient, proactive and helpful in moving the sale forward. I would certainly consider using Pat Robson if selling a property.
Hi Alison, Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the future.
4/5
GooglePat Robson were a great estate agent to work with. They were very understanding when one of our original housemates dropped out and allowed us some time to find someone else to fill their place. Always listened to any issues and aimed to resolve them as quick as possible
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
4/5
GoogleHaving let from pat robson as a student they tended to responded on time to any problems we had and got them fixed quickly. Getting back our damage deposit was non problematic and majority of the costs deducted were fair, with most of us getting our full deposits back!
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future
5/5
GooglePat Robson have been our agent for letting over the last 3 years. As a tenant, I have received exceptional service from them. They have dealt with our enquiries in the most professional manner. Jacki Stanners, who looked after the account has been so helpful. Thank you very much.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleWhen I first met Pat i was overwhelmed as he provide great customer service towards my son, this was going to be his new home for University which he was very much looking forward too. However, Pat become rather strict with my son telling him he was not allowed more than two towels a week. This made my Son Kevin distressed as he was Amnsomia which is not medically recongised but it is the same as amnesia. Kevin rang multiple times telling me this problem and in the end he couldn’t handle not having a new towel everyday and left Uni. Pat would sometimes say to him “how many villages have you stomped today” as my son is 6’8. This has caused my son to come home and ruin the degree he always wanted which was to be a brewer.
5/5
GooglePat Robson & Co have been excellent during our moving in process. All enquiries have been dealt with professionally and promptly. We have been given a dedicated property manager and a fault we identified was repaired before we moved in. Maura and Tom have been particularly helpful.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleHorrific student landlord. Moved into an unclean house with damages that haven’t been fixed despite raising a complaint, avoid!
Thank you for taking the time to leave a review. Unfortunately, due to your profile name, we have not been able to locate you on our system. To discuss the issues further, please contact us at info@patrobson.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from tenants, rated 4.9 out of 5 on average. For example, Estelle wrote: "I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ..."
Tell us what you need and we'll pass your enquiry to Pat Robson and up to three other top-rated agents near Newcastle Upon Tyne.
