Pat Robson Newcastle Upon Tyne reviews

★★★★★ 1/5

Google

I was a modest student some 15 years ago and I rented a small Studio Apartment through these guys. I was going through very tough times and was not able to pay my rent one month. I received a knock one afternoon on the door and I was asked to leave the property straight away without being served papers or any notice whatsoever. When I refused I was slapped across the face, I then managed to protect myself and slam the door shut. 10 mins later there were builders at the door. I was subsequently beaten up and dragged out of the apartment. I reported this matter to the Police but nothing came of it as they knew the Police Officers. I had to take my bags and leave within 10 mins. Please be very wary if you are trusting your university children with Pat Robson. The story I have told is very sad but true.. 15 years later and I am still in shock..

A · 19 November 2018

★★★★★ 1/5

Google

I am a man of simple pleasures, I like working out and feeling peoples muscles. However, since renting a property off Pat Robson, I've not been myself. I believe this is due to the fact i am constantly worried about the next time the DEMON (AKA Property manager Jackie Stanners) is going to make an appearance and charge me for damage I didn't do. This is no way to live. I am going to seek advice from the OMBUDSMAN and my local citizens advice bureau. The ombudsman is coming to get you.

Akiwale · 19 November 2018

★★★★★ 1/5

Google

DO NOT USE these estate agents. They try to get money from you at any opportunity, they have no decency or respect for their occupants. After a year of painfully slow maintenance from their employees they still are making us pay for a reference from them. Complete chumps X

Max · 19 November 2017

★★★★★ 5/5

Facebook

Worst letting agency get property with. Please use some other property agency. They will robbery you blind on deposit. Will try all the tricks in the world to cover there back. You might aswell forget about your deposit.worst company ever

Alax · 6 June 2021

★★★★★ 5/5

The Trusted Agent

A service with professionalism and kindness.

We have had such a great experience with Pat Robson ( particular mention to Maura who has been brilliant from the very beginning). This is our first time renting a professional let and Pat Robson have guided us through the process smoothly, even over the more complicated and bumpy parts. Their entire team have been outstandingly professional, in fact out of all the other agents we met with, Pat Robson were the only ones who had actually researched their properties. This meant that questions we asked were not met with the same old answer of, “erm...i’ll Check that.” Instead we were greeted with a smile to every viewing and given reels of information about the properties, to help us to make quick and informed decisions. Their communication has been outstanding and we are very happy and grateful with their wonderful service. They are clearly passionate about finding people the right homes and this comes across in everything they do.

Imogen · 10 May 2018

★★★★★ 4/5

Google

Our experience with Pat Robson this year has been very positive. Laura, our property manager, always responded to emails and ensured issues with the house were resolved quickly. Overall we were very happy with Pat Robson and have decided to stay with them for our final year.

Lewis · 19 November 2018

★★★★★ 5/5

Google

Great reliable and honest service from Reece and Nicholas throughout our tenancy, highly recommend.

Philippa · 21 January 2024

★★★★★ 1/5

Google

The worst company and the worst customer service I have ever seen. Do NOT deal with this company. After 3 weeks tenancy. They have given house keys to a delivery company without consent who have illegally entered the house to deliver wardrobes. The wardrobes were left in the hallway, are 3 weeks late and don't even fit up the stairs so need to be collected again at another time. There kitchen sink has a hole in it. The thermostat isn't connected and half the radiators don't work. The oven broke setting off the co2 alarm. There are multiple holes in the living room floor. Microwave doesn't work. I could go on. Good luck getting a response from Pat Robson they will fob you off with excuses and nobody knows what they are doing.

Joe · 19 November 2017

★★★★★ 4/5

Google

41. If you want to go fast, go alone. If you want to go far, go together., African proverb If you want to go fast, go alone. If you want to go far, go together. 42. It's OK to not be OK, as long as you don't stay that way., Anonymous It's OK if you're not okay, as long as you don't stop there.

Aone · 16 July 2022

★★★★★ 5/5

Google

My partner and I received such fantastic service from this agency and in particular an employee named Rebecca. Always quick to reply and offer any help needed.

Andrew · 12 January 2023

★★★★★ 5/5

Google

The staff at pat robson were extremely helpful and were willing to help in what ever way they could. They kept us informed in what the next stage of sorting out our tenancy was and made sure everything was ready for us. I couldn’t fault them!

Katie · 19 November 2018

★★★★★ 5/5

Google

I believe Pat Robson did a very good job in the management of the property, in regards to Laura, our property manager. Although the response to maintenance issues were occasionally slow, overall they provided a very welcoming and attentive service. Would recommend to family and friends.

Sam · 19 November 2018

★★★★★ 1/5

Google

Horrible experience with Pat Robson. Absolutely loved the house we moved into but noticed there was a lot of condensation damage, mouldy walls in the bedrooms, broken window handles, mouldy grouting, half painted walls and the paint they'd used for the bathroom ceiling was clearly not waterproof! Notified them several times, over the phone and by email. They sorted out the grouting but that was about it - been left to deal with the mould ourselves even though made us really ill. No contact from them in over 6 months about whether the rest will ever get sorted. When we moved in we weren't told any of the details for the utilities companies so had to go through a massive palava with them to try and find the account. Had a problem half way through the year as our burglar alarm went off in the middle of the night. We hadn't been shown how to use it and we weren't told the password. A few hours later and we managed to figure it out - with no help from Pat Robson's "Emergency Out of Hours Service" which is only available till 9pm!!! Sad to leave the lovely little house but fed up with useless landlords. Not worth the money and I bet you anything they'll charge us extortionately on the damage deposit for things that were destroyed before we even got there. DO NOT USE

Charlotte · 19 November 2016

★★★★★ 5/5

Google

Just finished my tenancy for the second time using Pat Robson and they have been great both times, the agent was attentive and timely when searching for our property and they responded quickly to problems in our home. Would use them for a third time.

Lucy · 23 March 2019

★★★★★ 1/5

Facebook

Absolutely awful housing agency. After having numerous problems in the house throughout the year this housing company is now trying to keep all of our damage deposits. Bearing in mind that one of these problems included an incident where they did not inform us of a contractor being in the house who behaved very inappropriate towards myself. They constantly ignored our emails of any problems throughout the year and they are now ignoring our emails of why we will not get the majority of our deposit back. The house was cleaned to an immaculate standard compared to what we moved into it like (this involved moving into a sweet wrapper on the floor in one of the bedrooms!). We have only received a very brief email informing us that apparently it costs £181 to clean it and £66 pound for "general maintenance" and light bulbs replacements (even though we did actually replace these). With any other housing agency I might have accepted this, but considering they took money off the last tenants and did not complete the work that they were meant to use the money for I highly doubt these costs are accurate. My friend is now awaiting a reply as to how we put a complaint in and my advice to anyone would be to definitely NOT get your house or flat through this agency.

Eilish · 2 September 2015

★★★★★ 5/5

Google

Just finished my tenancy for the second time using Pat Robson and they have been great both times, the agent was attentive and timely when searching for our property and they responded quickly to problems in our home. Would use them for a third time.

Lucy · 19 November 2018

★★★★★ 5/5

Google

Had a good experience on viewings with Kate and Carla, helped me understand the next steps and made the process a lot less stressful.

Joe · 11 February 2023

★★★★★ 5/5

Google

I have just moved into a new rental property with Pat Robson and Co as the agents and they have been fab! Tania from the Jesmond office was very efficient and pushed our tennacy through to start quickly without any issues. Would highly recommend.

Amy · 19 November 2018

★★★★★ 5/5

Google

Had a fantastic hassle-free experience finding a new property. Our agent Carla took care of everything quickly and efficiently giving us a very easy time sorting a new home.

Sam · 16 July 2022

★★★★★ 1/5

Google

Awful company. Property managers are rude and uncooperative. My daughter had a house with this company at university, several times a term she would ring me up crying about their behaviour. My daughter eventually dropped out of university - a fact I blame largely on PAT ROBSON. After dropping out, my daughter developed a drug addiction and has ran away from home with an Arabian man called Raul. This company has split up my home.

Kevin · 14 March 2019

★★★★★ 5/5

Google

The agent who helped me (Rebecca) was very friendly and helpful. I felt so comfortable viewing the property too! Would recommend to anyone!

Jlacuin · 11 February 2023

★★★★★ 1/5

Facebook

Poor diary management. Travelled a 120-mile round trip to see the property and they had already let it out.

Geoff · 8 June 2023

★★★★★ 5/5

Google

We were with Pat Robson for our final year of uni, living in a maisonette. The flat was great, and Pat Robson responded to our emails and enquiries quickly when we had any problems, so everything was kept well on top of!

Sarah · 19 November 2018

★★★★★ 5/5

Google

They were super quick and responsive! I needed to move in ASAP and Danielle arranged all the paperwork for me within a few days after the viewing. Overall I found them to be extremely helpful and efficient. Would definitely recommend:)

Nikol · 19 November 2019