Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
594 reviews across 3 platforms
20 Osborne Road, Newcastle Upon Tyne, Tyne & Wear, NE2 2AD
Pat Robson's office in Newcastle Upon Tyne, Tyne & Wear, at 20 Osborne Road, is rated 4.0 out of 5 across 594 reviews on three platforms, including 527 Google reviews rated 4.1.
527
Reviews on Google
This office
47
Reviews on Facebook
This office
20
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very professional. Kate helped us throughout the full process and was there if we needed any help. Everything ran smoothly and also quickly to get us into the ...Read the review from sellers
Pat robson property and co are a brilliant company to use. They helped me and my friends pick the right house for us to rent after being in student ...Read the review from landlords
I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ...Read all 11 from tenants
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
1/5
FacebookBy communicating FAR better with their tenants. They give the constant impression that they'd want nothing more than to ignore you for as long as possible.
I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Unfortunately with the name you have provided we are unable to match your details …See more
4/5
GoogleVery friendly office. Were very helpful when sorting out a student house let. Would recommend to any students in Newcastle looking to move into Sandyford area.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future
1/5
GoogleAccused me of stalking her because I asked for my electric shower to be fixed I could be gay for all she knew and never seen her before in my life how conceited can a person be they refused to repair floor for nine months then I fell through floor and hurt my head bad
5/5
GoogleFriendly staff and the contractors who visited to fix issues during my tenancy were polite and helpful. Overall it was a seamless experience and I would look to use Pat Robson again to rent a property
4/5
GoogleGreat estate agents, would recommend to other friends. Have always been really helpful with regards to complaints or enquiries. Have enjoyed our tennancy with them.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
FacebookMy experience with Pat Robson was very positive - we enquired about selling our house and Tania provided us with knowledge and current market trends whilst making us feel comfortable with the whole process. Would highly recommend.
1/5
GoogleWill take ages to fix things, yet do everything possible to prevent you getting your deposit back.NegativeProfessionalism
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible. In relation to the deposit, if you do not agree with any proposed deductions then you can utilise the free arbitration service which the deposit scheme provides.
1/5
GoogleThe house was terrible and had numerous problems we weren't told about. They abandoned us the second we'd signed the contract. Don't go here.
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Unfortunately with the name that you have provided we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible.
5/5
GoogleAttentive and helpful estate agents. Sorted any issues with the property quickly, would recommend to any people looking to rent.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleGreat customer services and so helpful in finding our new home. Will definitely use Pat Robson & Co again in the future.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleCouldn’t recommend Pat Robson any higher. All queries and issues were resolved very quickly and was overall a very pleasant and smooth tenancy
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleGood letting agency. Prompt to deal with urgent problems, for example when our hot water stopped working, and very fair with the deposits.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleFound our perfect house and we were moved in within two weeks. So friendly and made everything so clear and easy
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
FacebookNo sense of urgency or concern for any problems reported and would rob you of your deposit. Avoid at all cost.
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible.
4/5
GoogleGood service, definitely preferable to other estate agents that I've been through in Newcastle. Professional and helpful throughout, would recommend to others.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleAttentive and helpful estate agents. Sorted any issues with the property quickly, would recommend to any people looking to rent.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleWill take ages to fix things, yet do everything possible to prevent you getting your deposit back.
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible. In relation to the deposit, if you do not agree with any proposed deductions then you can utilise the free arbitration service which the deposit scheme provides.
4/5
The Trusted AgentThe team is very professional in their approach and execution. Our agent and the others we spoke to were polite and understanding of our needs and circumstances . The property manager took her time to explain the various aspects of the inventory and other concerns raised. Overall very happy to recommend to others.
5/5
GoogleThe best Estate agent for Jesmond and Goforth
Hello Aditya. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! We look forward to working with you again in the future.
5/5
The Trusted AgentGood service
Just come out of a 12 month tenancy and I am very impressed with the service Pat Robson have offered. The flat had a couple of maintenance issues at the start but they will were quickly fixed and any other issues were dealt with quickly. Very friendly staff and I would recommend
5/5
GoogleReceived great service from Pat Robson throughout my tenancy. Our property manager was excellent and dealt with everything professionally!
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleSuch a nice and friendly letting agents, Shannon who showed us around different houses was very helpful too :)
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
FacebookThe property below my flat has had the alarm going off since Friday. The flat was managed by Pat Robson but recently changed, after calling they refused to help in any way. Just a simple call to the landlord who would fix the problem but just too lazy to do that.
5/5
GoogleI purchased a house and Pat Robson were the agent the seller used. They did everything possible to keep it moving even when the solicitors were useless. Can't speak on the lettings side but would recommend if anyone is looking to sell/buy a property
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from tenants, rated 4.9 out of 5 on average. For example, Estelle wrote: "I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ..."
Tell us what you need and we'll pass your enquiry to Pat Robson and up to three other top-rated agents near Newcastle Upon Tyne.
