Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
594 reviews across 3 platforms
20 Osborne Road, Newcastle Upon Tyne, Tyne & Wear, NE2 2AD
Pat Robson's office in Newcastle Upon Tyne, Tyne & Wear, at 20 Osborne Road, is rated 4.0 out of 5 across 594 reviews on three platforms, including 527 Google reviews rated 4.1.
527
Reviews on Google
This office
47
Reviews on Facebook
This office
20
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Very professional. Kate helped us throughout the full process and was there if we needed any help. Everything ran smoothly and also quickly to get us into the ...Read the review from sellers
Pat robson property and co are a brilliant company to use. They helped me and my friends pick the right house for us to rent after being in student ...Read the review from landlords
I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ...Read all 11 from tenants
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleRenting with Pat Robson was a great experience. Friendly and responsive staff who let great properties. Highly recommended.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleGreat customer service, communication was prompt and staff are very friendly. Best Estate agent we've used so far.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleI have recently had a viewing for a lovely property! Made so much better by our lettings agent Carla being so knowledgeable on the property and very welcoming as we walked round. 5*
5/5
GoogleGreat property agents! Highly recommend them for managing and selling properties in Newcastle.
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleGood customer service, especially with any maintenance issues - they were always resolved as quickly as possible.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleSteal your deposit. Don’t bother with them unless you don’t mind being robbed of money.
Hi Cal, Thank you for taking the time to leave a review. It is my understanding that you are still in discussions with your Property Manager regarding the proposed deposit deductions. Please utilise the deposit schemes dispute resolution service if you do not agree with the proposed charges. Many thanks
5/5
The Trusted AgentPat Robinson Review
I am a recent tenant of a Pat Robinson property. They have provided excellent service and helped us move in as quickly as possible. They have also been great in replying to queries and questions as quickly as possible and I would highly recommend to anyone in the area.
5/5
The Trusted AgentPat Robson & Co. offer great service
Pat Robson & Co. along with their agents, like Maura O'Connor, have offered great and informative service and have also replied quickly to any questions addressed to them. Would definitely recommend their services to any friend or student looking for a student house that is nice yet also affordable.
5/5
GoogleNo issues with service provided, quick and easy to get help when needed. Would recommend.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleCharged us seven hours worth of cleaning (£120) at the end for dust on wardrobe tops
Good morning, thank you for your feedback. I am sorry to hear that you are disappointed with the deposit deduction for cleaning. If you wish to discuss this further please do so at maintenance@patrobson.com, or through the deposit companies arbitration process.
3/5
GoogleQuick to answer emails/voicemails however actually fixing the issues takes more time than I’d hoped for.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future
4/5
GoogleMy tenancy was well managed and flatmates and I appreciated the clear communication from Pat Robson.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
The Trusted AgentProfessional
Pat Robson & Co have been excellent during our moving in process. All enquiries have been dealt with professionally and promptly. We have been given a dedicated property manager and a fault we identified was repaired before we move in. Maura and Tom have been particularly helpful.
5/5
The Trusted Agentbrilliant company
Pat robson property and co are a brilliant company to use. They helped me and my friends pick the right house for us to rent after being in student accommodation, and were very supportive for the whole process. Would recommend to anyone wanting a friendly company when renting.
4/5
GoogleProperty rental office
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleNo issues with service provided, quick and easy to get help when needed. Would recommend.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleEasy to communicate with, any queries we had were dealt with professionally and efficiently.
Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
1/5
GoogleTell lies about competitors so people will use them. Wouldn't trust them
Good afternoon Philip. The name which you have privided here is not recognised on our database and we would be keen to discuss this allegation futher with you as we take customer feedback very seriously. Could you please contact us at maintenance@patrobson.com with further information so that we can look into this further. Many thanks
1/5
GoogleCovid police, very rude
Hi Linda. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Unfortunately we are struggling to match you to our database with the details provided on this review. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible.
5/5
GoogleExtremely happy with pat robson, any issues I had were resolved. Billy the handyman was very helpful and got things sorted for me when I needed it. My property manager was chris and he was spot on with everything. Would definitely rent from pat Robson again.
4/5
GoogleProperty rental office
Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future.
5/5
GoogleRating only, no written review.
Thank you for the fantastic 5-star rating, Abigail Roch! We're thrilled to know you had such a positive experience.
4/5
The Trusted AgentGood so far!
We have just started renting through Pat Robson. On our check in the flat was very clean, and small issues with the garage door and spare key were sorted out within one day of reporting! Our property manager has been very efficient and helpful.
1/5
GoogleRude, unhelpful, hard to get a reply, better estate agents elsewhere
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Unfortunately with the name that you have provided we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
11 reviews from tenants, rated 4.9 out of 5 on average. For example, Estelle wrote: "I have been dealing with the agent Maura to find a new property to rent for my roommate and I. There is not much I can say apart that it has been very easy to ..."
Tell us what you need and we'll pass your enquiry to Pat Robson and up to three other top-rated agents near Newcastle Upon Tyne.
