Trusted Agent profile · Newcastle Upon Tyne
★★★★★
217 reviews across 3 platforms
171 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE
Andrew Craig's office in Newcastle Upon Tyne, at 171 High Street, is rated 4.4 out of 5 across 217 reviews on three platforms, including 80 Google reviews rated 4.8.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotService was first class
Service was first class, regular contact through a slightly protracted sale. Danielle kept us informed regularly about developments and was extremely helpful Highly recommend this agent and would not hesitate to use them again
5/5
TrustpilotEfficient, responsive and helpful
Gemma and the team were responsive and really helpful. Happy to recommend the Low Fell Office.
1/5
TrustpilotTRIED TO SELL MY FATHERS BUNGALOW IN…
TRIED TO SELL MY FATHERS BUNGALOW IN WELL SOUGHT AFTER AREA,MONKTON VILLAGE JARROW,VIA ANDREW CRAIG JARROW BRANCH,AFTER ABOUT 10/ 12 WEEKS DECIDED TO TRY A DIFFERENT AGENT BUT TIED IN WITH ANDREW CRAIG FOR 30 DAYS,WAS APPROACHED BY FRIEND OF FAMILY WHO KNEW OF AN INTERESTED BUYER WHO HAD TRIED CONTACTING ANDREW CRAIG BUT GOT NO RESPONSE BACK FROM THEM,APPROACHED AGENT BUT WAS CUT SHORT & TOLD I LONGER REQUIRED THEIR SERVICES,BUT WAS STILL BOUND TO THEM UNDER THEIR TO &Cs APPLY ,INTERESTED BUYER SHOWN AROUND PRIVATELY, BUT NO SALE AGREED LATER SOLD WITH KEITH PATTINSON JARROW WITH GOOD COMMUNICATIONS,BUT WOULD NEVER EVER RECCOMEND ANDREW CRAIG TO ANY FRIEND OR FAMILY DUE TO UNDERHAND METHODS,VERY BAD SERVICE ,THIS RELATES TO A SALE IN 2020 ,BUT DOES NOT REFLECT ON ANY OTHER BRANCH'S OTHER THAN THE JARROW BRANCH
5/5
TrustpilotGreat service and support from the Low…
Great service and support from the Low Fell office to include especially Kate and Gemma.We have moved several times and this is the best Estate Agent we have ever used.
5/5
GoogleThanks to all the staff at the Gosforth office who very efficiently handled the sale of my property. Friendly knowledgeable and always kept me updated.
Thank you for your great review, Alan! We're so glad to hear that the team at Gosforth provided efficient, friendly, and knowledgeable service throughout the sale of your property. We appreciate your feedback and wish you all the best!
5/5
TrustpilotThe Manager goes above & beyond
The staff and particularly the Manager have been exceptional in handling the sale of our bungalow. This sale was prolonged due to the personal circumstances of the buyers. Due to the length of time (over 6months) we were at risk of losing the purchase of our new build home. Jackie (mgr) in particular went above & beyond to get us to the point of exchange, making almost daily calls to the buyers & their solicitors to obtain updates etc. Thus ensuring we secured our new build home.
5/5
TrustpilotFantastic service and expetience
Andrew Craig were pleasant, courteous and, unfailingly, supportive throughout. Georgia in particular helped us through a very difficult sale and purchase process and was a delight to deal with, I cannot thank her enough for everything she did for us. She’s a credit to the company.
1/5
TrustpilotUnprofessional, rude, don't want new business!
I asked this agency to take over the management of my property (a house split into four self-contained flats), and initially they seemed very keen. Two flat were empty, two were occupied. They even took a rental payment off one of the tenants. They asked for paperwork. I gave them all there was and said they could get gas and electric safety certificates done on one of the flats that didn't have them - and I'll pay for them up-front. Then they very unexpectedly decided they didn't want to manage the property and very rudely stopped answering my emails. From the outset I offered to pay up-front for anything and everything that needed doing, gave them far more documentation than any new landlord would have. They said that because they "don't have all the paperwork" (read into that what you will…) they “couldn't” take over the management. It beggars believe that a company that makes money from managing properties doesn't want to manage properties! And so rude! They should not be in business.
5/5
TrustpilotExcellent team of property people who I strongly recommend
Have recently sold my house through Estate Agents Andrew Craig, Gosforth. All involved, Sarah, Ellie, Alison & Janet have been absolutely amazing in their advice, responses and actions in selling my property.
5/5
TrustpilotFirst house buy
I bought my first house through the Gosforth office and could not fault the experience. All the staff were extremely friendly and helpful, ready to answer any questions I had, as well as in arranging an appointment with a mortgage advisor. Alison especially, was a huge help in making the sale go through.
4/5
GoogleI sold my property through Andrew Craig of Gosforth. All the ladies make a fantastic team. They were prompt in evaluating the property and advertising it; the valuation was very realistic & an offer was accepted within a couple of weeks. They were always very prompt in replying to any emails / phone calls and were always helpful. My only suggestion would be to reconsider the solicitors they recommend, as they caused unnecessary delays in completing the sale. If I ever have another property to sell in Newcastle area, I would certainly go to them again.
5/5
GoogleWe used Andrew Craig as first time buyers, they were always very helpful and reassuring at all stages of the process. Thank you!
Thank you for your lovely feedback, Ashleigh! We're so happy to hear that we could be helpful and reassuring during your first-time buying journey.
1/5
TrustpilotLandlord Experience of "Property Management"
Landlord - happy enough to take a percentage of the monthly property rent, for minimal to no work... Money for nothing. Paid for "their fully property managed package" (whatever that is) and they returned the property to us in an in-rentable state, as they did not even bother to inspect it during the tenancy. Save your money and rent your property yourself or use a reputable letting agent.Based on other reviews it appears they don't provide a half decent service to tenants either - disgraceful, no wonder landlords have a bad reputation. Avoid these crooks.
5/5
YellFantastic service !!!
Wasn’t even my estate agent’s but Chris Pow kept me updated weekly with progress of my move, fantastic service would definitely recommend Andrew Craig As the number one estate agents, keep up the good work, many thanks, Andrea Oakes
5/5
GoogleAlways there to help in any way possible. I really appreciate what they did to help me buy my first house.
Thank you for your kind words, Billy! We're so pleased we could help you with buying your first home. It means a lot to know our support made a difference.
1/5
TrustpilotShocking customer service
Made an appointment to view a commercial property for rent. They rang 3 hours before the viewing time to cancel the appointment. No reason for cancellation other then there diary’s are full. Rang back and spoke to manager who arranged fir a viewing an hour later with another employee but was advised she would no nothing about property and any questions would have to go back to then. View property which as it’s currently set up is no good for my business so rang low fell branch to ask questions I’ve rang 4 times in a week and Jeff messages and my calls havnt been returned, finally lost it with them yesterday after being told my offer had been rejected “she thinks” I asked her what’s been rejected abd she couldn’t answer me and said she would get David to ring me today, he hadn’t rang me back the previous 4 times so didn’t hold upMuch hope this time, I rang them back at 3.30pm as it looked as thought I wasn’t going to get the call back to be told he wasn’t going to ring me as the offer had been rejected so nothing to ring me back about again. I asked what had been rejected as she couldn’t tell me yesterday but after looking at the hike today she could. So I asked her if my offer had been rejected are you not going to contact me to tell me and maybe ask if I Wanted to put in a different offer which she couldn’t answer. I told her I’ve never dealt with such unprofessional service before and no wonder this guys property is still empty if this is the way they treat prospective clients. I would never ever use this company to sell or rent out a property so unprofessional having to chase them for answers which they were clearly not going to pass on. I asked got babe and address of person to make a formal complaint to and was told yesterday it had to be emailed to me, I asked them to emailIt to me and im still waiting. Shocking customer service.
5/5
GoogleEfficient and good communication. Thank you for your help in purchasing our property. Catherine and Geraint
Thank you, Catherine and Geraint! We're so glad to hear that you had a positive experience with our communication and service throughout the purchase of your property.
5/5
TrustpilotSeamless process from start to finish!
We arranged our mortgage through Chelsey at Andrew Craig, she has been incredibly helpful throughout the whole process, she is patient and very friendly which was so important for us as first time buyers. She always made time for us to meet and discuss any queries we had and as a result we have been able to make properly informed decisions. An amazing mortgage advisor, who is very thorough and efficient!
1/5
YellDO NOT RENT!!
DO NOT RENT FROM THEM!!Looking back we were gullible and too trusting when renting from these guys. Our property had quite a few problems, but we got promised they would all be sorted when we moved in. As soon as we got our keys all contact stopped, and our pleading for help fell on deaf ears. Our property was quite frankly, a health hazard. Holes in the walls, black mould growing on walls, infestation problem etc. They were happy to take our money but not help us out, they are all for the landlord and not the tenant! Luckily we got photos of all this, because we knew they would pull a fast one when we left. We really wish we went down the legal route instead of just moving away, and we wish we didn’t let them get away with it now. Looking on the internet we are not the only tenants who have had problems with these! You’ve been warned!
5/5
GoogleFrom start to finish Janet & her team were amazing, their response to every question was dealt with promptly & efficiency, I could not fault them in any way, even on Janet's day off, information would be left & one of the other members of the team would be on hand. Over all I would not hesitate to use Andrew Craig again, a very deserved 5 star service. Thanks you.
1/5
TrustpilotCan't follow simple instructions
Would genuinely give them negative stars if it was possible.Sent them a request to view a house, told them when I was available and to contact via email as I can't use my phone while at work.So I received a phone call with a voicemail asking me when I was available, and then recieved an email with the same question.I was then signed up to property alerts which I did not consent to, I asked to be removed and then was asked for my preferences to update the search results. So I asked again to be removed referencing my previous request, and was told that I would be removed.So I then received 3 more property alerts and responded to say I had asked to be removed and I was no longer interested in dealing with them, and asked them to remove my details from their database.I then recieved a marketing email about the value of my house to which I again replied to say I had not requested these emails so to take me off the list.Then I got ANOTHER email telling me they were trying to contact the seller of the property I asked to view and checking if the alerts had stopped.I told them AGAIN to stop contacting me and that I had reported them for a GDPR breach since they were sending me unsolicitated emails.After this, I recieved another phone call, with a voicemail asking me to contact in regards to the viewing.Tl;dr, absolutely useless, fine with harrassing people and breaking regulations, and can't follow simple instructions. DO NOT USE THEM.
5/5
TrustpilotCouldn't ask for better people to help…
Couldn't ask for better people to help me buy my first home. Absolutely lovely ladies and they answer all the stupid questions a first time buyer could ask. I can't thank them enough for my experience with them. They made everything alot more easier. 100% would recommend
1/5
TrustpilotComplete failure of communication!
We booked an appointment to view a property in Dunston through Andrew Craig, we went there to find that the Tennant won't let us in as, Andrew Craig failed to liaise with the vendor! Andrew Craig never apologized for that!They then asked us to accept the asking price first then to show them proofs of funds before even we see the property!! Never seen such a failed unpleasant estate agent!
5/5
TrustpilotIt’s been a lovely experience with my…
It’s been a lovely experience with my property manager. I have always had support, superb communication and consideration at all times. I feel very safe and confident to recommend them to everyone. The absolute best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Craig's Newcastle Upon Tyne office has 217 reviews across three platforms: 80 on Google, 9 on Yell, 128 on Trustpilot (across the whole business).
Andrew Craig Newcastle Upon Tyne is rated 4.4 out of 5 across all 217 reviews, and 4.8 out of 5 on Google from 80 reviews.
Andrew Craig Newcastle Upon Tyne, 171 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE.
