Trusted Agent profile · Newcastle Upon Tyne
★★★★★
228 reviews across 3 platforms
171 High Street, Gosforth, Newcastle Upon Tyne, NE3 1HE
Andrew Craig's office in Newcastle Upon Tyne, at 171 High Street, is rated 4.4 out of 5 across 228 reviews on three platforms, including 88 Google reviews rated 4.8.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
TrustpilotWould Highly Recommend
Andrew Craig (Low Fell Office) and, in particular Georgia, have been excellent in selling the house. Efficient and no fuss; exactly what you want. Two parts really stand out. Firstly, communications were first rate in that every aspect was fully briefed to me as it happened. Secondly, nothing was too much trouble and thus I felt valued as a customer. I will end by simply saying thank you for the service provided.
5/5
TrustpilotBest Company
Danielle and Gemma were so helpful and professional. Amazing customer service made me and my partner feel very welcome and helped us every step of the way with finding our perfect home. Highly recommend.
5/5
TrustpilotHead to Andrew Craig, Jarrow when selling your home!!
I would like to thank Andrew Craig estate agents in Jarrow for the most amazing customer service we received when we sold our house recently. Their support, advice and continued communication throughout the process was outstanding. Any questions we had were answered promptly with fair and sound advice given when requested. Selling a house can be quite a complicated procedure but Beth and Michelle were always on hand to reassure and explain all aspects of the process. Their friendly, approachable and down to earth attitudes made us feel that nothing was a problem. Thank you again ladies, you are proffesional homeselling superstars!!!Thank you also to Phil, who initially valued our home, giving fair and unbiased advice on all aspects including the EPC. A special note of thanks from my husband too. He is dyslexic and often struggles with paperwork, Beth and Michelle were fabulous in accommodating my husbands disability and explained everything in layman's terms to ensure he understood. Again Superstars!!!I would not hesitate to recommend their services when selling a property.
5/5
TrustpilotProfessionals !!! A*
I attend plenty of property viewings being a property investor, but I must say today’s visits was an absolute pleasure with Leanne ! Very welcoming, very informative and a clear professional! Andrew Craig never miss a beat !
Thank you for your fantastic review! We’re delighted to hear your property visits were such a positive experience - being welcoming, informative, and professional is always our aim!
5/5
GoogleWe have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.
Thank you so much for your kind review! We’re delighted to hear that the team at Andrew Craig in Gosforth provided such a smooth and positive experience for your first home purchase. We really appreciate your feedback and wish you all the best as you settle into your new home!
4/5
TrustpilotAlison was very helpful kept us informed through the whole process
The staff in general were always pleasant & helpful whenever we found a need to call them.
5/5
TrustpilotAndrew Craig Gosforth gave us a great service
Andrew Craig Gosforth gave us a great, professional and friendly service throughout our sale. They dealt with everything from the viewings through to the final sale. Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a very warm welcome if we called into the office for any updates. Thank you.
5/5
TrustpilotWe have been impressed by the team…
We have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.
Thank you for the wonderful feedback Natasha! We're so happy to hear the Gosforth team made your first home buying experience smooth and reassuring. It’s great to know you felt supported every step of the way. Congratulations on your new home!
5/5
GoogleI highly recommend Janet and her team at the Gosforth branch. From start to finish this fantastic team dealt with the sale of my property, they made the process so easy, their knowledge, professionalism, guidance and genuine care helped me through. Never did I think the property would sell in 5 days and that is due to their brilliance. Thank you girls, I am very grateful for your time and care and will definitely use you again and recommend you to all!! Sara Rutherford
5/5
TrustpilotLetting out my home…
I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn'tFirst Class Service throughout - Thank You to everyone at Andrew Craig who helped.
5/5
TrustpilotAndrew Craig in Gosforth have recently…
Andrew Craig in Gosforth have recently sold my mums bungalow for me.I was kept well informed every step of the way and everyone was really helpful which made the transaction really easy and stress free. Many thanks to the great team
1/5
TrustpilotHorrendous from day 1 - AVOID
Horrendous from day 1, until we moved out 2 years later (rented property). We viewed the property at the end of the first lockdown in 2020, the house was in a terrible state from previous tenants and the garden fence had already fallen over. The carpets were horrendous and were literally black from dog dirt and smelled disgusting and had holes from a previous sofa.Debbie was present when we viewed the house and told us the house would be cleaned before we moved in and that the fence would also be fixed. There was also an offer of 1 months free rent which would have been a great help. Due to these promises and the offer, we paid the deposit and completed paperwork.Once this was completed were then told the 1 month free rent offer was no longer an option but gave us an option to back out of the agreement (which we now totally wish we had done).1 week later and we collected the keys from their offices and when we entered the house nothing had changed. The dog stained carpets hadn’t been touched and there were dog hairs everywhere throughout the house and the smell was disgusting. We complained and Denise then replied and denied anyone saying anything about the house getting cleaned or the fence being fixed. They did then send out a cleaning company to clean the 1 carpet (despite the whole house being stained with dirt and smells).During the viewing we asked a generic question if the living room carpet could be replaced but never said we would do it, it was this that they used as an excuse for nothing being done.There were no light bulbs in the house (which wasn’t an issue, we went and bought some) to which we found additional issues. The lights in the living room constantly had power to them and none of the switches worked to turn them off.We tried getting out of the contract but were told we would have to keep paying until someone else moved in… Despite more lies from Denise saying an inventory had been completed by them, they waited until we submitted one before admitting one had not been done, but told us to take plenty of pictures.We had countless problems throughout the tenancy and they were useless at getting anything fixed. 2 years later and we’ve thankfully been in a position to buy our first house and it’s safe to say the fence still hadn’t been fixed. Even after moving out we’ve had contractors ringing us for repairs (the fence) as they forgot we not longer lived there so past on our details.The windows aren’t sealed properly and the wind whistles through and blows the curtains as if the window was open. They have put the property back up for rent and have had the audacity to increase the rent by £110/month. I cannot explain enough, do not use Andrew Craig for any of their services, they’re liars and I promise you will regret it.
5/5
TrustpilotConsiderate and thoughtful help during…
Considerate and thoughtful help during our purchase and sales cycles. Bespoke service always looking out for clients best interests.
Thank you for your lovely review! We’re so pleased you felt supported throughout both your purchase and sale - looking after our clients’ best interests is always our priority.
5/5
TrustpilotGreat customer service from Hayley
Great customer service from Hayley, always available to help anytime. Goes over and above excellent service 👏
Thank you so much, Peter! We really appreciate your kind words. Hayley will be delighted to hear your feedback - great customer service is always our aim.
5/5
GoogleI highly recommend Janet and her team at the Gosforth branch. From start to finish this fantastic team dealt with the sale of my property, they made the process so easy, their knowledge, professionalism, guidance and genuine care helped me through. Never did I think the property would sell in 5 days and that is due to their brilliance. Thank you girls, I am very grateful for your time and care and will definitely use you again and recommend you to all!! Sara RutherfordPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe Gosforth team recently sold a propery for us and could not recommend them enough. Janet gave a very fair valuation and we were more than happy with the sales particulars and photography and following on, the contact and updates from the rest of the team once we had offers, especially Alison who made sure all the hold ups were kick started! Would not hesitate to recommend.
5/5
TrustpilotConstant support & Updates - thank you!
Would like to thank everyone at Andrew Craig Gosforth for all of their help. As a first-time buyer I often had many questions and the team (particularly Alison!) were always there to support and keep me updated. Highly recommend them - thank you!
5/5
GoogleWe first made contact with Andrew Craig in 2021 when we were thinking about selling our family home. Janet visited our house, gave us some advice on preparing our property for sale but understood that at that point we weren't ready to sell due to family circumstances. A year later when the property went on the market we were very happy with the photos, marketing, viewing and valuation. We were lucky to have a few offers so they helped us to chose the right one for us. It still took a few months to push through the sale but we got there with lots of support & advice from the whole team. We would definitely recommend Andrew Craig in Gosforth and if we need to sell or rent/let in the future they would be our first choice.
Thank you for your thoughtful review, Gillian! We're so glad we could support you throughout the process of selling your family home. It's wonderful to hear that Janet and the team provided the guidance and assistance you needed, from start to finish. We truly appreciate your recommendation and would be more than happy to assist you again in the future!
5/5
TrustpilotLove this estate agent
Love this estate agent. Andrew Craig deal with both the letting and sale of my property with admirable efficiency and dedication throughout. They are a great friendly and highly professional team. I am very grateful to them for their service and support
5/5
TrustpilotI was buying my first home with Andrew…
I was buying my first home with Andrew Craig in Low Fell so I didn’t know a lot about how things worked. However, Nicola was extremely helpful throughout by giving me advice when I needed it and helped me with getting quotes from companies to do some needed work on the house.
5/5
GoogleJanet and Kath were absolutely fantastic. The sale was a complicated one, and if it wasn’t for the help from Andrew Craig Gosforth team I don’t think it would have completed. Janet worked tirelessly (even on days off!) to ensure the chain didn’t collapse. Kath was extremely knowledgeable and her professional advice is first class. Both Janet and Kath are extremely knowledgable and proactive. I couldn’t recommend ( or thank them ) enough!
5/5
TrustpilotTruly Exceptional
Assistance and support provided from the staff at the Low Fell office was exceptional and constant throughout the sale of our property. In particular Jack whose support, advice and continued communication throughout the process was outstanding. He went above and beyond to get answers and help keep us updated when our solicitor failed to do so. I therefore have no hesitation, in awarding 5 Stars.
5/5
TrustpilotExcellent
Excellent. Professional and friendly staff at the Gosforth office. Sold the property very quickly and kept me informed of progress as best they could. Highly recommended.
5/5
TrustpilotJarrow branch
A lovely group of people always keen to help.
Thank you for your kind feedback! We’re so pleased to hear such lovely comments about our Jarrow branch - the team will really appreciate it.
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