Trusted Agent profile
★★★★★
217 reviews across 3 platforms
171 High Street, Gosforth, Newcastle Upon Tyne NE3 1HE
Andrew Craig's Newcastle Upon Tyne office at 171 High Street is rated 4.4 out of 5 across 217 reviews on three platforms, including 80 Google reviews rated 4.8. The 128 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleAlison was absolutely brilliant, don’t think our purchase would’ve happened without her, highly recommend
Thank you for your wonderful review! We're thrilled to hear Alison made such a difference in your purchase. She’ll be so pleased to know her efforts were appreciated. Wishing you all the best in your new home!
4/5
GoogleThere were a few mixups at the beginning when trying to arrange viewings but throughout the purchase process, Alison has been outstanding-we felt really supported and confident she was always on the case so thank you Alison!
Thank you for your review! We're so glad to hear Alison was able to provide the support you needed throughout the purchase process.
5/5
TrustpilotGosforth Office
Janet & her team were very professional at selling my mother’s house for us .They did most of the viewings for us & kept us informed at every step resulting in a quick & satisfactory sale .
5/5
GoogleBuying my first home through A&C was such a positive experience. From the very start, the team were professional, transparent, and incredibly supportive. They guided me through every step of the process, always available to answer my questions and keep me updated.
Thank you for the wonderful review! We're thrilled to hear your first home-buying experience with us was so positive. It’s great to know the team’s support and communication helped make the process smooth and stress-free. Congratulations on your new home!
1/5
TrustpilotBreaches GDPR
Rang to view a property and asked to confirm if I had my broker etc which I confirmed I had. Then bombarded by Mortgages now , their other business asking me to log into my mortgage account ! Absolutely furious they have shared me details without consent and ignored my wishes .I certainly won't be buying through them , as goodness knows what other data breaches they do !
5/5
GoogleSo happy I chose to sell through Andrew Craig at Gosforth. A thoroughly professional yet personable service at each stage. All staff were more than helpful and quick to communicate throughout. I couldn’t recommend them enough. Thank you.
Thank you for the wonderful feedback Steven! We're thrilled to hear you had such a positive experience with the Gosforth team. It’s great to know you found the service both professional and personal - your recommendation means a lot to us!
5/5
TrustpilotA truly first class estate agent
A truly first class service with the necessary expertise, experience and welcoming manner to make property transactions easy. From day one they made the difficult job of selling a house easy and straightforward, Alison kept everyone informed of progress and with her attention to detail and constructive manner the sale went through perfectly. I highly recommend Andrew Craig
5/5
GoogleI can't fault the service I received from the Andrew Craig team. From valuation to completion, the whole process was smooth and hassle free. I can highly recommend! Thank you!
Thank you for your lovely feedback Lisa! We're delighted to hear the whole process was smooth and hassle-free from valuation through to completion. Your recommendation means a lot to us - thank you for choosing Andrew Craig!
5/5
TrustpilotProfesional service
We were appointed Andrew Craig through a third party management Company, MoveWithUs (but that’s another review) The solicitors we used for the conveyancing were uncommunicative to say the least. But Andrew Craig staff diligently pushed forward through it all showing that they at least offered a professional service.
5/5
GoogleAs a first time buyer, Alison looked after us and kept us in the loop with everything that was going on. Despite some bumps in the road, Alison navigated this and seen us through until we had the keys in our hand. The staff were lovely and always happy to help and advise. Fully recommend them!
Thank you so much for your kind words! We’re so glad to hear that Alison was able to guide you through the process and keep you informed every step of the way. It’s great to know that, even with a few bumps in the road, she was there to ensure everything went smoothly until you had the keys in hand. We really appreciate your recommendation and are thrilled you had such a positive experience with the team. Wishing you all the best in your new home!
5/5
TrustpilotThey were all very professional from…yes
They were all very professional from selling my house to the end, Alison dealt with me the most as my first buyer pulled out and I was upset but then they got another buyer within weeks so took all the stress away.We are now in our forever home and love it, so would highly recommend Janet and her team at Andrew Craig Gosforth.
5/5
TrustpilotWould Highly Recommend
Andrew Craig (Low Fell Office) and, in particular Georgia, have been excellent in selling the house. Efficient and no fuss; exactly what you want. Two parts really stand out. Firstly, communications were first rate in that every aspect was fully briefed to me as it happened. Secondly, nothing was too much trouble and thus I felt valued as a customer. I will end by simply saying thank you for the service provided.
5/5
TrustpilotBest Company
Danielle and Gemma were so helpful and professional. Amazing customer service made me and my partner feel very welcome and helped us every step of the way with finding our perfect home. Highly recommend.
5/5
TrustpilotHead to Andrew Craig, Jarrow when selling your home!!
I would like to thank Andrew Craig estate agents in Jarrow for the most amazing customer service we received when we sold our house recently. Their support, advice and continued communication throughout the process was outstanding. Any questions we had were answered promptly with fair and sound advice given when requested. Selling a house can be quite a complicated procedure but Beth and Michelle were always on hand to reassure and explain all aspects of the process. Their friendly, approachable and down to earth attitudes made us feel that nothing was a problem. Thank you again ladies, you are proffesional homeselling superstars!!!Thank you also to Phil, who initially valued our home, giving fair and unbiased advice on all aspects including the EPC. A special note of thanks from my husband too. He is dyslexic and often struggles with paperwork, Beth and Michelle were fabulous in accommodating my husbands disability and explained everything in layman's terms to ensure he understood. Again Superstars!!!I would not hesitate to recommend their services when selling a property.
5/5
GoogleWe have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.
Thank you so much for your kind review! We’re delighted to hear that the team at Andrew Craig in Gosforth provided such a smooth and positive experience for your first home purchase. We really appreciate your feedback and wish you all the best as you settle into your new home!
5/5
TrustpilotAndrew Craig Gosforth gave us a great service
Andrew Craig Gosforth gave us a great, professional and friendly service throughout our sale. They dealt with everything from the viewings through to the final sale. Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a very warm welcome if we called into the office for any updates. Thank you.
5/5
TrustpilotWe have been impressed by the team…
We have been impressed by the team at Andrew Craig in Gosforth the whole way through the process of buying our first home. Their communication has been prompt and efficient, they have been helpful and professional at every turn and we have felt we've been in safe hands throughout.
Thank you for the wonderful feedback Natasha! We're so happy to hear the Gosforth team made your first home buying experience smooth and reassuring. It’s great to know you felt supported every step of the way. Congratulations on your new home!
5/5
GoogleI highly recommend Janet and her team at the Gosforth branch. From start to finish this fantastic team dealt with the sale of my property, they made the process so easy, their knowledge, professionalism, guidance and genuine care helped me through. Never did I think the property would sell in 5 days and that is due to their brilliance. Thank you girls, I am very grateful for your time and care and will definitely use you again and recommend you to all!! Sara Rutherford
5/5
TrustpilotLetting out my home…
I was worried about letting out my home but Cara and the team at SS made it so simple and stress free. They were really knowledgeable in all aspects of legislation and found me a tenant in no time. I opted for their full managed service as I have no doubt they have the skill needed to manage my tenant and property in a way I couldn'tFirst Class Service throughout - Thank You to everyone at Andrew Craig who helped.
5/5
TrustpilotProfessional and friendly service
I sold dads house with the help of the staff in the South Shields office. They were very proactive and worked hard to promote the property, arranging and facilitating viewings on my behalf.
Thank you for your kind review! We’re so pleased the South Shields team could make the process smooth and supportive for you - your feedback means a lot to us and is much appreciated!
1/5
TrustpilotHorrendous from day 1 - AVOID
Horrendous from day 1, until we moved out 2 years later (rented property). We viewed the property at the end of the first lockdown in 2020, the house was in a terrible state from previous tenants and the garden fence had already fallen over. The carpets were horrendous and were literally black from dog dirt and smelled disgusting and had holes from a previous sofa.Debbie was present when we viewed the house and told us the house would be cleaned before we moved in and that the fence would also be fixed. There was also an offer of 1 months free rent which would have been a great help. Due to these promises and the offer, we paid the deposit and completed paperwork.Once this was completed were then told the 1 month free rent offer was no longer an option but gave us an option to back out of the agreement (which we now totally wish we had done).1 week later and we collected the keys from their offices and when we entered the house nothing had changed. The dog stained carpets hadn’t been touched and there were dog hairs everywhere throughout the house and the smell was disgusting. We complained and Denise then replied and denied anyone saying anything about the house getting cleaned or the fence being fixed. They did then send out a cleaning company to clean the 1 carpet (despite the whole house being stained with dirt and smells).During the viewing we asked a generic question if the living room carpet could be replaced but never said we would do it, it was this that they used as an excuse for nothing being done.There were no light bulbs in the house (which wasn’t an issue, we went and bought some) to which we found additional issues. The lights in the living room constantly had power to them and none of the switches worked to turn them off.We tried getting out of the contract but were told we would have to keep paying until someone else moved in… Despite more lies from Denise saying an inventory had been completed by them, they waited until we submitted one before admitting one had not been done, but told us to take plenty of pictures.We had countless problems throughout the tenancy and they were useless at getting anything fixed. 2 years later and we’ve thankfully been in a position to buy our first house and it’s safe to say the fence still hadn’t been fixed. Even after moving out we’ve had contractors ringing us for repairs (the fence) as they forgot we not longer lived there so past on our details.The windows aren’t sealed properly and the wind whistles through and blows the curtains as if the window was open. They have put the property back up for rent and have had the audacity to increase the rent by £110/month. I cannot explain enough, do not use Andrew Craig for any of their services, they’re liars and I promise you will regret it.
5/5
TrustpilotConsiderate and thoughtful help during…
Considerate and thoughtful help during our purchase and sales cycles. Bespoke service always looking out for clients best interests.
Thank you for your lovely review! We’re so pleased you felt supported throughout both your purchase and sale - looking after our clients’ best interests is always our priority.
5/5
TrustpilotGreat customer service from Hayley
Great customer service from Hayley, always available to help anytime. Goes over and above excellent service 👏
Thank you so much, Peter! We really appreciate your kind words. Hayley will be delighted to hear your feedback - great customer service is always our aim.
5/5
GoogleI highly recommend Janet and her team at the Gosforth branch. From start to finish this fantastic team dealt with the sale of my property, they made the process so easy, their knowledge, professionalism, guidance and genuine care helped me through. Never did I think the property would sell in 5 days and that is due to their brilliance. Thank you girls, I am very grateful for your time and care and will definitely use you again and recommend you to all!! Sara RutherfordPositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrew Craig's Newcastle Upon Tyne office has 217 reviews across three platforms: 80 on Google, 9 on Yell, 128 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Andrew Craig is rated 4.4 out of 5 across all 217 reviews, and 4.8 out of 5 on Google from 80 reviews, checked 9 October 2026.
Andrew Craig, 171 High Street, Gosforth, Newcastle Upon Tyne NE3 1HE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
