Andrew Craig reviews

★★★★★ 5/5

Google

Andrew Craig of Gosforth gave us a great, professional and friendly service in the sale of our property. They dealt with all of the viewings through to the completion of the sale. Special thanks to Sarah, Ellie and Alison in keeping us updated throughout the process. There was always a warm welcome when we called into the office for any updates. A job well done.

Jack · 16 April 2024

★★★★★ 5/5

Trustpilot

Excellent experience selling our home…

Excellent experience selling our home with Andrew Craig Gosforth office. Their approach from start to finish was professional. We were delighted with the price we got for our property and felt it was marketed exceptionally well. The photographs and videos were of great quality, allowing any prospective buyer to see the house as it looks. The sale went smoothly and was completed quicker than expected. I would highly recommend this branch.

Julie · 30 June 2026

★★★★★ 5/5

Google

The sales team were fantastic in helping me find my home and my mortgage adviser Kathleen was absolutely amazing. Kathleen secured my mortgage in a matter of weeks and her team were so helpful with any queries. Thank you!

Sophie · 16 April 2025

★★★★★ 5/5

Trustpilot

Really helpful estate agents

Really helpful estate agents. Personable, helpful and friendly. Thank you Lynn for showing us around two lovely homes and answering any questions we had. Much appreciated x

Danielle · 30 July 2025

★★★★★ 5/5

Google

We had a seamless and awesome experience with Andrew Craig staff. They paid attention to detail and they were always available for the viewings. They gave us prompt updates and were nice and professional. I will definitely recommend them to anyone who wants to sell their house.

Uche · 9 April 2026

★★★★★ 5/5

Trustpilot

Excellent professional service, highly recommend.

We cannot sing the praises of this company enough, in particular Maureen in the Fulwell office, she is an absolute star and without her we would still be waiting to get moved. Our move was a really long drawn out process, moving from another part of the country to this area, with many complications along the way, Maureen kept us sane in a very stressful process, kept us informed every step of the way and chased up solicitors all the way. She went way above and beyond in our family relocation with an extremely professional and personal friendly service. In short, she was our rock and we can't thank her enough.

Nikki · 16 October 2024

★★★★★ 5/5

Google

Alison Gadomski was very helpful throughout our full purchase, always on hand to answer any queries or iron out any difficulties, would highly recommend Alison and the Gosforth branch

Matthew · 14 June 2025

★★★★★ 5/5

Trustpilot

Alison Gadomski

Alison Gadomski was very helpful throughout our full purchase, always on hand to answer any queries or iron out any difficulties, would highly recommend Alison and the Gosforth branch

Matthew · 13 June 2025

★★★★★ 5/5

Trustpilot

Great Agent

Great agents, really helpful throughout the process, special thank you to Gemma from Lowfell branch!

Joseph · 16 July 2026

★★★★★ 5/5

Google

Thanks so very much to everyone at the gosforth office. You were all so kind friendly and professional. Charlotte

Charlotte · 13 September 2025

★★★★★ 5/5

Trustpilot

Julie at the East Boldon office kept me out of the nut house.

I haven't seen any reviews here for Andrew Craig, East Bolden. There are quite a lot of reviews on Google Maps, all positive, so it's time for one here.I just purchased a small retirement flat through the East Boldon branch. I'm an old guy who hasn't bought a property in almost a half century, when the process was simple. Now it's a bureaucratic nightmare.If it wasn't for the lovely Julie in the East Boldon office I would have gone even more bonkers than usual. Julie was a calm, friendly, ever helpful presence, who kept me relatively sane during a long conveyance.I was delighted with the service.

-Leslie · 15 July 2024

★★★★★ 5/5

Trustpilot

Andrew Craig provided me with a very professional Service

Andrew Craig provided me with a very professional service, Eryn was extremely helpful throughout the whole process and great at jogging my solicitors along when required.

Lynn · 17 May 2025

★★★★★ 5/5

Google

Alison and the team were brilliant through the whole experience of buying my first property. Always available and prompt. I could not recommend their services enough

James · 27 April 2025

★★★★★ 5/5

Trustpilot

Great Boldon office team

Dealing with Julie in Boldon office has been a pleasure from start to finish. She is always polite, attentive and swift to take action. Also Alex who showed us around property twice was so helpful and patient and provided us with loads of useful local information. Great team.

Patti · 4 September 2026

★★★★★ 1/5

Trustpilot

False reports

I began using the service of the Andrew Craig agency in Jarrow in 2022 because of the relatively good reviews it had online. My job took me away from my property for an extended periods of time and in the first two years there were a few full-management issues which were normally settled without too much hassle. However, from the beginning of 2025, due to my prolonged absence, the agency did not look after the property well, enabling small issues to be fixed at overcharging rates by their "reputable contractors" who would acquire handsome profits through this unethical practice. The agents Sholynne, Joani and Denise have been particularly unprofessional and unethical in their dealings with my house by not doing the work they were paid to do, but also charging twice for it. I cannot say enough how greedy, nasty and unethical they all were. Stay away from this agency if you can. Would not wish anyone to go through what I have been with them.

Dragana · 29 December 2025

★★★★★ 5/5

Trustpilot

Successful ending

From initial contact to final completion, after many setbacks, the staff at the Gosforth office did their best to make my sale progress. It wasn't easy, with more than a few tense moments, but they got me there in the end. All of the office staff were sensitive to my stress and always did their best to allay my concerns. Thankyou.

Jim · 15 July 2025

★★★★★ 1/5

Trustpilot

Section 21 no fault eviction to loyal tenants

If I could give less than 1 star I would.We rented a property from Thornley Properties Ltd for over 10 years. Which is owned by Andrew Craig. They look great on the Andrew Craig website, but they remove all the bad reviews. Think again and be warned before dealing with them.Make sure you take photos and document no matter how small the issue. Also make sure to put in writing like email to them.10+ years of issues with our property. They did not do any maintenance to our property unless it was the usual boiler etc.No maintenance to the outside continously having damp issues which they did nothing about we tolerated living in that home due to the area and schools. The landlord evicted a family of 4 only 1 month before Christmas saying it was just busines even though we didn't mind them putting our rent up. They had started doing work they installed a new kitchen in April 23 which they failed to even get finished by Nov 23 when we were evicted. So we thought great, so we installed new carpets throughout and decorated. We didn't think eviction would happen as we had been good tenants. We paid rent on time no trouble whilst we lived there, so we thought we were good tenants.We even said to Andrew Craig seen so you doing much needed work. We stated we will also, which we did. Also I found out that they knew well before fitting a new kitchen and allowing us to carpet and decorate throughout. Knowing they would be evicting us.From reading other reviews they only seem to be interested in making money not matter how.Thornley properties ltd if you check people under companies house you will see for yourself. Must be a conflict of interest there as bias was definitely towards the landlord and not the tenantTerrible people and terrible company, similar seems to be said from ex-employees as couple of people have said you should be grateful to have a job with them same was said about us having property from them. We should he grateful.

Peter · 8 January 2024

★★★★★ 5/5

Trustpilot

Professional & efficient team with valuable local knowledge

I had an exceptional experience with Andrew Craig Estate Agents during my recent property sale. They delivered a swift and smooth transaction by expertly sourcing appropriate buyers who were the perfect fit for my property. Their professionalism and local market knowledge made the process effortless from start to finish, ensuring everything stayed on track with no delays.

Artemis · 8 August 2025

★★★★★ 5/5

Google

Excellent experience. I found them really easy to contact and they were really efficient and helpful at supporting me with any questions I had. Would reccomend and use services again in the future.

Emily · 16 March 2026

★★★★★ 5/5

Trustpilot

Purchase

Alex and Julie were really helpful and proactive throughout my purchase.

Anon · 27 June 2025

★★★★★ 5/5

Google

Andrew Craig provided excellent customer service from valuation right through to sale. Nothing was a hassle to them, they all went above and beyond expectations. Every single person we dealt with was professional, helpful, friendly and efficient. Thank you all so much for helping us through the process.

Amy · 13 October 2025

★★★★★ 5/5

Google

fantastic service by Allison and the team super quick and friendly service couldn't thank them enough

Cody · 16 April 2025

★★★★★ 5/5

Trustpilot

First Class Service b

I have used the Gosforth branch of Andrew Craig for a number of years now both buying renting and selling buy to let properties. I have dealt with Janet and Sarah for years and had excellent service from them both. So professional and efficient which is hard to find these days. My recent sale I was involved more with Alison who was absolutely brilliant the buyers solicitors were dragging their feet and Alison intervened and got the sale back on track, if it wasn’t for her I would still be waiting for the sale to go through. Thanks Alison and all of the team at Gosforth I wouldn’t use any other agent. First Class.

Linda · 19 October 2023

★★★★★ 5/5

Trustpilot

Exceptional service

Exceptional service is how I would describe my experience with Anrew Craig Estate Agents. All the staff but particularly Georgia and Gemma, who I had the most dealings with, were so friendly and helpful. There was always someone available to speak to and they were so patient even when I was asking the stupidest questions. They made the whole house selling process completely painless; would recommend them to anyone.

John · 17 May 2024