Bridgfords Newcastle Under Lyme reviews

★★★★★ 2/5

Trustpilot

Branch staff good, conveyancing beyond horrendous

Started the journey of selling my flat with Bridgfords well, great listing, quickly found a buyer, then Bridgfords conveyancing service took over and was incompetent at every turn. 6 months on from accepting an offer I’ve had to end the sale as my mental health couldn’t handle anymore of the misleading, lies and gaslighting from their conveyancers. Was so bad even the branch staff said they were embarrassed at how bad it was.

Andy · 16 January 2026

★★★★★ 1/5

Trustpilot

If I could put 0 I would

If I could put 0 I would. My cousin gave notice that he was giving up the flat due to family and health issues. Before he was able to remove his things (within a week) they have taken his belonging and given only some clothing back. They have stolen a family air loom watch (Rolex) , cash that was for Christmas, not given back any expensive trainers .. they have drip fed some things back since like the tvs and yet to receive the Xbox, they have photos of his stuff on their report which they haven’t given back. They are not to be trusted . They are proceeding to trade non ethically and illegally. Reports to police have been made. They prey on vulnerable people

Olivia · 10 November 2025

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.

RL · 4 August 2026

★★★★★ 1/5

Google

I attempted to book a house viewing, which was verbally confirmed over the phone. However, I never received a confirmation email. I tried calling back, but it was nearly impossible to get through. I then sent another email, which also went unanswered. On the day of the scheduled viewing, we made multiple calls, only to be met with an answering machine. Eventually, we managed to get through to the lettings team, who contacted sales on our behalf. Sales finally returned our call when we were outside the property, just five minutes before the appointment, only to inform us that the viewing had never been booked in. They vaguely suggested booking us in for another slot but then abruptly ended the call. If this is the level of disorganisation for a simple viewing, I dread to think what dealing with this company for more significant matters would be like. I will be contacting the homeowner directly to share my experience, as I would be appalled if I were in their position.

Benjamin · 4 October 2024

★★★★★ 5/5

Google

We recently moved houses and it was a bit complicated with the contract but we are very greatfull to Sarah and Brad for ensuring we got a smooth move cheers.

Brian · 27 March 2026

★★★★★ 5/5

Google

Bridgfords recently sold a property for us in Newcastle-under-Lyme. We dealt with Emma who was fantastic throughout the whole process and very professional. We would highly recommend the team at Bridgfords.

Tom · 25 September 2024

★★★★★ 5/5

Google

Our dealings with Bridgfords have been amazing from start to finish. Nothing was too much to ask for their agent ( Sarah Hazeldine) who went out of her way to help us from finding the property for us, arranging a viewing to fit around our …

C · 17 October 2025

★★★★★ 1/5

Trustpilot

I wrote an email to one of their sales…

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

Rachel · 27 June 2026

★★★★★ 5/5

Google

Bridgfords have recently supported us with our first time buy! They were extremely helpful and accommodating, and definitely helped with the moving process. Shout out to Tammi and Jillian who were both brilliant. Although I also had support from Emma and Ollie!

Georgina · 14 January 2024

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Google

All the staff at Bridgfords were extremely helpful, efficient and supportive. I dealt with Ross who was friendly and professional and nothing was too much trouble.

Maddison · 18 October 2024

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers.

Andrew · 24 June 2026

★★★★★ 1/5

Google

All they want is the money they don’t care about the properties they rent out avoid brigdfords go spend your money some were you are valued

Charlie · 17 March 2026

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

My husband and myself cannot recommend Bridgfords enough. We bought our new home and sold our old house through Bridgfords. With both aspects we’ve had excellent support. Nigel and Kayleigh were particularly helpful. They were easy to get hold of and updated us regularly with the progress of our purchase and sale. They were particularly helpful with chasing solicitors and pushing through our purchase, especially as we were on a tight schedule.

Laura · 14 June 2019

★★★★★ 5/5

Google

Bridgfords’s sold my house for me they were extremely efficient and nothing was too much trouble Everything went smoothly can’t recommend enough Especially Emma who dealt with my sale Thanks to all the team John

John · 13 April 2024

★★★★★ 5/5

Google

Excellent knowledgable staff of the area . They had viewing arranged immediately on our property and we sold very quickly . Tammi is absolutely brilliant and she was always on hand when needed . I would highly recommend Bridgefords Carole Handley Newcastle under lyme

Carole · 16 September 2023

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Google

Thank you Sarah for your warm welcome and making us feel comfortable whilst viewing the property. We appreciate it.

Bona · 15 December 2024

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Google

I was fortunate to be attended to by Sarah, all my queries were addressed and she was creative in making sure I found peace with the process of house hunting but more importantly she understood my needs and I felt she was sincere and an efficient professional

Tinashe · 5 August 2025

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023