Bridgfords reviews

★★★★★ 5/5

Google

The lettings team - particularly Sarah and Bradlee - have been superb and very accommodating to my needs. They were reassuring and extremely helpful throughout the transition between tenants. Brandon from the Property Management/Deposit Team was also excellent, providing quick and supportive responses during a stressful period following property damage. Thank you all for your assistance and professionalism.

K · 27 March 2026

★★★★★ 1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

★★★★★ 5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

★★★★★ 5/5

Google

I recently had the pleasure of attending a house viewing with Sarah Hazeldine from Bridgford Letting Agents (Newcastle-under-Lyme), and I must say, her exceptional hospitality and warm welcome truly made my 2025! From the moment I arrived, Sarah’s professionalism and genuine kindness were evident. She has a remarkable ability to make you feel valued and comfortable, which speaks volumes about her dedication and passion for her work. Sarah is not only highly knowledgeable but also approachable and attentive, answering all my questions with patience and clarity. Her reception and demeanor reflect the very best of what Bridgford Letting Agents stand for. It’s clear that she takes great pride in representing the team, and her efforts do not go unnoticed. Thank you, Sarah, for turning a simple house viewing into such a memorable experience. Bridgford Letting Agents are fortunate to have someone like you on their team

Saheed · 2 January 2025

★★★★★ 5/5

Google

So pleased I used Bridgefords they sold my house within 2 weeks, there was no fussing around just got straight with the job, thanks to Ashley and tammi they kept me well informed at everstage , not one hiccup at all , stress free sale , 👍👍👍👍👍 …

David · 27 November 2025

★★★★★ 5/5

Google

We recently visited a letting property with Bridgfords Newcastle-under-Lyme on 06/12/24. Sarah greeted us with a pleasant smile, introduced herself, and kindly walked us through the property. She was very polite and made the experience enjoyable, making us eager to move in right away. We quickly filled out the application form, and Sarah was prompt in answering all of our queries. A big thank you to Sarah for being so helpful and professional throughout the process! -Anna and Paul

Jinu · 7 December 2024

★★★★★ 5/5

Google

I have recently sold a property with Bridgforde estate agents, Ashley has been amazing. Keeping me up to date with the sale and answering any queries I had. Very smooth transaction and Ashley was always available when I needed anything Highly recommended

Emma · 17 January 2026

★★★★★ 5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

★★★★★ 5/5

Google

Viewed a property to rent and had a great experience. The agent, Sarah made the process smooth and comfortable and was able to answer all my questions. Although I had a bit of a delay getting to the property, she was very understanding about my situation which I appreciated

Naomi · 28 October 2025

★★★★★ 1/5

Google

This is honestly the worst agency I have ever dealt with. I strongly advise anyone to think twice before working with Bridgfords. Communication with this agency is almost impossible. Every time you try to call, you get an answering machine. They rarely pick up the phone and it feels like no one actually wants to deal with tenants. It is extremely frustrating when you simply cannot reach anyone to resolve important issues. They constantly schedule visits or inspections, and then either no one shows up or they cancel without properly informing me. This has happened multiple times. I am expected to organise my time around these appointments, yet the agency clearly has no respect for other people’s time. I am dealing with bridgfords because I rent a house through them, and we are currently going through the process of ending the contract. During this whole time we have had constant problems with the staff and the way things are handled. I would strongly recommend that the director or whoever is responsible for managing this company actually checks what their employees are doing, because the level of service is unacceptable. I have never seen such disorganisation and lack of responsibility. At this point I am seriously considering making a formal complaint to higher authorities, because I cannot tolerate this behaviour anymore.

ND · 17 March 2026

★★★★★ 5/5

Google

Thank you Bradlee for facilitating the letting of the house we have moved to in a meticulous manner. Your excellent service is most appreciated. I know there were times we would be impatient to the proceses but you kept your calm.

Martha · 23 December 2025

★★★★★ 5/5

Google

Bridgfords have been brilliant they helped my family to secure a rental property when we struggled elsewhere. Sarah was amazing, she helped us every step of the way to ensure a smooth process.i felt looked after and cared about, nothing was …

Sarah · 17 October 2025

★★★★★ 1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

★★★★★ 5/5

Google

I am sure I couldn't have asked for a better service than what I received. The team at Newcastle are super supportive, and Emma is the star lady - exceptionally supportive and goes above and beyond to provide relevant information at the time when it is most crucial. Thank you, Emma, and of course to the in house, advisor, Lauren, who was very patient throughout a lengthy and sometimes tiring purchase.

Atieme · 25 September 2024

★★★★★ 5/5

Google

We recently purchased a house listed with Bridgfords. Highly rate this agent. The team at Bridgfords, especially Ross, kept us up to date throughout the purchase process and couldn’t help enough with any queries we had. Their communication was great and they always responded promptly the voicemails and emails. If I was ever listing a property for sale again, I would definitely choose this agent! Thanks Bridgfords!

Emma · 1 November 2024

★★★★★ 5/5

Google

Really pleased with the service, Bradlee was efficient, thorough, and genuinely helpful from start to finish. Highly recommend.

Miguelle · 27 March 2026

★★★★★ 1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

★★★★★ 1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

★★★★★ 5/5

Google

Dealing with Sarah couldn’t have been easier, everything was sorted quick as a flash. Much better experience than with other letting agencies. Thanks Alex

MrAnonymousToaster · 20 December 2025

★★★★★ 1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026