Bridgfords Newcastle Under Lyme reviews

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 5/5

Google

I was fortunate to be attended to by Sarah, all my queries were addressed and she was creative in making sure I found peace with the process of house hunting but more importantly she understood my needs and I felt she was sincere and an efficient professional

Tinashe · 5 August 2025

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Google

Tammi and Tricia were extremely helpful and with us every step of the way to make life simpler in the sale of my auntie's property. The sale went through quicker than expected which was an added bonus and we can't thank them enough. We would certainly recommend anyone selling a property to use Bridgfords.

Patricia · 13 June 2022

★★★★★ 5/5

Google

Overall Bridgfords soon got my house on the market and it was sold within a week or so. The overall completion of the property has been slow due to issues with the buyer, however Bridgfords have kept me up to speed and helped to resolve issues. Emma in particular has been quick to respond to queries and worked hard to keep the sale on track. Overall, an excellent service.

David · 25 September 2024

★★★★★ 5/5

Trustpilot

Just sold my house with Bridgfords in…

Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.

Mary · 23 September 2024

★★★★★ 5/5

Google

Excellent team of agents all very helpful and professional. Bradley was always extremely polite and cooperative, such a gentleman.

Ahmed · 4 October 2024

★★★★★ 5/5

Google

We recently had the pleasure of meeting with Sarah to view a property, and from the moment we met her, we were impressed by her warm and friendly demeanor. She was punctual, professional, and struck the perfect balance, providing us with all the necessary information without being pushy or overbearing. Sarah came fully prepared and was able to answer our questions with ease, demonstrating her deep knowledge and attention to detail. Our experience with her has truly been one of the best we’ve had. Thank you, Sarah, for making the process so smooth and enjoyable! Sam and Jon 😁

Samantha · 12 June 2025

★★★★★ 5/5

Google

Everyone was really helpful, friendly & professional throughout our sale. Special thanks to Emma who I spoke to everyday for about 3 weeks leading up to completion. Would 100% recommend!

Ben · 14 March 2024

★★★★★ 5/5

Google

Super helpful and friendly team, helped us find our first rented property. Kept us updated regularly with progress on contracts etc. Brad was there to meet us at the property and exchange keys etc. … More

Jo · 19 April 2025

★★★★★ 5/5

Google

Jillian, Tammi and team did did a great job selling my property recently, (2023) the communication through the latter stages of the process were really useful and pro active and I would happily recommend @Bridgfords

Sam · 15 November 2023

★★★★★ 5/5

Google

Brigfords Newcastle under Lyme team are excellent and very helpful at every stage of selling your property and happy to help with the ever increasing amount of work that needs to be done online.I would particularly like to thank Jillian Barber who consistently monitors conveyancing progress , highly recommend this branch

Vincenzo · 13 June 2022

★★★★★ 5/5

Trustpilot

Bamber Bridge Office

Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve

Lindsaylittlewoodhotmail.co.uk · 18 November 2023

★★★★★ 5/5

Google

After purchasing a property that took nearly 7 months to completion, Bridgfords through difficult times and staff changes still provided a Good Service. Good communication, calls returned and always handled in a friendly manner, in particular Trish. Would definitely recommend.

Andrea · 13 June 2023

★★★★★ 1/5

Trustpilot

Bridgfords

Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.

Nicole · 11 September 2022

★★★★★ 5/5

Google

Great letting agents. Bradley was really helpful and kept me updated throughout the process.

Charlotte · 18 November 2024

★★★★★ 5/5

Google

Brilliant Service! Shout out to Brad for helping and guiding us through everything! I highly recommend!!

Larisa · 11 October 2024

★★★★★ 5/5

Trustpilot

Grace at Bridgfords Withington was…

Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)

Niamh · 16 August 2024

★★★★★ 1/5

Trustpilot

They rented me a house at 26 Jefferson…

They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you

Emre · 22 April 2025

★★★★★ 5/5

Google

Incredible service received from start to finish during my buy-to-let experience, complete with timely updates along the way. Everything was well explained for a first time buyer like me. Highly recommend!

Maya · 15 November 2023

★★★★★ 1/5

Google

I have been trying to call the agency to ask a few questions about a property I've been intersted in renting but for the last few days I've called, they have never answered. It goes straight to voice mail. I'm sure they are a few people that could pick up the phone but no one does. Honestly tired of trying, even tho I'm still looking for a place and I'm running out of time. So if you are looking forward to having a conversation with them like with other estate agencies, you won't.. I would give 0 starts if I could for customer service. Really dissapointing

Ceassaw · 16 October 2023