Trusted Agent profile
★★★★★
667 reviews across 2 platforms
54, Merrial Street, Newcastle Under Lyme ST5 2AW
Bridgfords's Newcastle Under Lyme office at 54 is rated 2.8 out of 5 across 667 reviews on two platforms, including 224 Google reviews rated 4.2. The 443 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Newcastle Under Lyme office, from every platform, shown as written. First names only.
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleTammi and Tricia were extremely helpful and with us every step of the way to make life simpler in the sale of my auntie's property. The sale went through quicker than expected which was an added bonus and we can't thank them enough. We would certainly recommend anyone selling a property to use Bridgfords.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleOverall Bridgfords soon got my house on the market and it was sold within a week or so. The overall completion of the property has been slow due to issues with the buyer, however Bridgfords have kept me up to speed and helped to resolve issues. Emma in particular has been quick to respond to queries and worked hard to keep the sale on track. Overall, an excellent service.
Thank you for taking the time to share your experience and for your wonderful 5* review David! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
5/5
GoogleExcellent team of agents all very helpful and professional. Bradley was always extremely polite and cooperative, such a gentleman.
Thanks for the excellent 5* review Ahmed!. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently had the pleasure of meeting with Sarah to view a property, and from the moment we met her, we were impressed by her warm and friendly demeanor. She was punctual, professional, and struck the perfect balance, providing us with all the necessary information without being pushy or overbearing. Sarah came fully prepared and was able to answer our questions with ease, demonstrating her deep knowledge and attention to detail. Our experience with her has truly been one of the best we’ve had. Thank you, Sarah, for making the process so smooth and enjoyable! Sam and Jon 😁
5/5
GoogleEveryone was really helpful, friendly & professional throughout our sale. Special thanks to Emma who I spoke to everyday for about 3 weeks leading up to completion. Would 100% recommend!
Thank you Ben Turner for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleSuper helpful and friendly team, helped us find our first rented property. Kept us updated regularly with progress on contracts etc. Brad was there to meet us at the property and exchange keys etc. … More
5/5
GoogleJillian, Tammi and team did did a great job selling my property recently, (2023) the communication through the latter stages of the process were really useful and pro active and I would happily recommend @Bridgfords
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrigfords Newcastle under Lyme team are excellent and very helpful at every stage of selling your property and happy to help with the ever increasing amount of work that needs to be done online.I would particularly like to thank Jillian Barber who consistently monitors conveyancing progress , highly recommend this branch
Thank you for your glowing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBamber Bridge Office
Bamber Bridge OfficeJust a note to say a huge thank you to Jayne and Lisa, this is the third house they have sold for us throughout the years - and each within 6 weeks. They have always taken care of everything from viewings through to sales and always go above and beyond to assist us as our family has grown.Huge thank you for everything.Lindsay and Steve
5/5
GoogleAfter purchasing a property that took nearly 7 months to completion, Bridgfords through difficult times and staff changes still provided a Good Service. Good communication, calls returned and always handled in a friendly manner, in particular Trish. Would definitely recommend.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat letting agents. Bradley was really helpful and kept me updated throughout the process.
Thanks for the wonderful 5* review Charlotte. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBridgfords
Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.
5/5
GoogleBrilliant Service! Shout out to Brad for helping and guiding us through everything! I highly recommend!!
Thanks for your excellent recommendation and 5* review Larisa. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
5/5
TrustpilotWe are letting
We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.
1/5
Trustpilotignored, patronised and falsely accused
3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):
1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
5/5
GoogleIncredible service received from start to finish during my buy-to-let experience, complete with timely updates along the way. Everything was well explained for a first time buyer like me. Highly recommend!
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
1/5
GoogleI have been trying to call the agency to ask a few questions about a property I've been intersted in renting but for the last few days I've called, they have never answered. It goes straight to voice mail. I'm sure they are a few people that could pick up the phone but no one does. Honestly tired of trying, even tho I'm still looking for a place and I'm running out of time. So if you are looking forward to having a conversation with them like with other estate agencies, you won't.. I would give 0 starts if I could for customer service. Really dissapointing
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
GoogleCannot thank Emma and the team at Bridgfords, Newcastle under Lyme enough. Always professional, helpful and supportive throughout our buying experience. Thank you so much.
Thanks for the wonderful 5* review Wendy Watts! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have recently used Bridgefords in Newcastle to sell our property. From start to completion, despite all the issues thrown at them, and there were a few!! Trish and the team always managed to put our minds at rest and everything came out right in the end. Many thanks for all your help Sue and Dave Lewis.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bridgfords's Newcastle Under Lyme office has 667 reviews across two platforms: 224 on Google, 443 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Bridgfords is rated 2.8 out of 5 across all 667 reviews, and 4.2 out of 5 on Google from 224 reviews, checked 9 October 2026.
Bridgfords, 54, Merrial Street, Newcastle Under Lyme ST5 2AW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.