Bridgfords Newcastle Under Lyme reviews

★★★★★ 4/5

Google

My daughter bought a house through Bridgfords in Newcastle, Staffordshire. We viewed the house and were shown around by Gill Barber. We put an offer in immediately as it was perfect for her. We had an appointment with the mortgage advisor, Chris, who was professional and helpful. At all stages of the process we found Bridgfords to be helpful and when we encountered any issues they reacted quickly to try to resolve problems. The only problems we had were with the "in-house" legal services. We found them to be very poor at communication and this made the process far more stressful than needed.PositiveResponsiveness, Professionalism

Gill · 27 August 2022

★★★★★ 1/5

Trustpilot

Not even worth one star

Not even worth one star. I am the landlord and I received the worst service I've ever experiences. If you want to be ignored for weeks and lose money, use their service. I was holding off at giving this review hoping that things will improve, but after weeks of chasing my emails were falling on the deaf ears. First of all, accounts either too busy or too incompetent to deal with basic request, not willing to investigate any repair issues charges, the companies they are using to fix the property are doing botched jobs, resulting in hundreds of pounds loses. Sheer irresponsibility and lack of professionalism, unwillingness to help or resolve any problems leaves you humiliated as a customer, I would go quietly if I wasn't paying any money, but since I'm being charged EACH MONTH for the service which I COULD DO MYSELF, I think I deserve to say something! I really hope I can close my account as soon as possible because I'm really done with being neglected. Can I just ask, how hard is it to reply to an email? Be prepared to wait a week, of FOUR in my case. Horrible, caused huge distress and I really hope your management take note of all the negative response EVERYWHERE and do something about it. Lettings agency on the other hand in Swinton on the other hand is lovely and Hannah Smith was particularly help full, than her for that.

Yuna · 8 June 2018

★★★★★ 5/5

Google

Oli was very helpful in arranging viewings and dealing with any queries or problems that came up.

Adam · 15 November 2023

★★★★★ 1/5

Trustpilot

Made an offer on a property

Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.

Nathan · 1 June 2023

★★★★★ 1/5

Trustpilot

I was tenant for 8 years

I was tenant for 8 years, problems with communication, leaking roof repaired after 6 months, need it to call every 2 weeks to have an answer that "we will contact landlord, team or anyone else in the next 1 hour". Yeah 6 months water was leaking on my head. The best part is that something like that is with everything. Now I'm waiting for my deposit after when I moved out. There is barely any communication, no confirmation and very bad service even at the end of my tenancy. If you like problems and bad service you can do the business with Bridgfords. If you like good service and nice people you need to look anywhere else.

Lucas · 17 October 2017

★★★★★ 5/5

Trustpilot

Mortgage adviser at Halifax branch

Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.

Charlie · 13 August 2017

★★★★★ 5/5

Google

I have rented numerous times through a number of different lettings agents and Bridgfords Newcastle under Lyme is by far the best. From booking my viewing through to the move in day I was kept updated throughout and I was extremely impressed by the professional attitude of all the staff as well as their knowledge of the area. When I moved into my property I had an issue with the boiler not working but the staff sorted it straight away and it was fixed the same day. Highly recommend .

Grace · 14 June 2017

★★★★★ 5/5

Google

Tammy was so helpful the other day with exploring all of my options. I came to her unsure of what I was looking for but had a general idea. With her help I know what it is I need and I've got a few that I'm eyeing up!!

Katie · 15 November 2023

★★★★★ 5/5

Google

Recently moved into property, suggested by Bridgforda when another I was interested in was unavailable. So was great to be given similar places I'd be interested in. Moved in month or so ago, with help from Darcy, who was very helpful and understanding. Helped to get lots of checks and processes completed for me and to move in. No problems with this and getting in and ready to go. Only issue, and not worth lowering any review score, is understanding how some of the appliances work in property. Took a while understand boiler and radiators, but Google provided. Rest im able contact and get answers. Great service all round and now I'm in my place, I'm happy!PositiveResponsiveness, Professionalism, Value

Nick · 13 June 2022

★★★★★ 5/5

Google

Excellent and prompt service, very friendly, and extremely helpful. They sold my property and were more than happy to help with ID etc when I had an offer accepted on another property through a different agent. We are also using their solicitors to hopefully make things go as smoothly as possible. Would highly recommend all of the ladies at Newcastle branch, they have all been helpful, right from the beginning, and we weren't put under any pressure to sell with them either. Thank you all so much.

Lisa · 13 June 2022

★★★★★ 5/5

Google

I recently contacted Bridgefords at Newcastle for a property that I was interested in and I was extremely happy with the way Emma helped me. She was very knowledgeable of the properties that were available and made sure that she got all my requirements so she could match all the properties too me. I was very impressed none of the other agents have done that!

David · 16 October 2023

★★★★★ 5/5

Trustpilot

Highly recommend

Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.

Jan · 26 April 2024

★★★★★ 1/5

Google

Shocking experience with a house we rent out as landlords, bridgfords we’re “managing” the rental yet somehow the tenant has trashed the house and the way it’s been redocorated looks like a 4 year old did it. Contact with the office is extremely frustrating as they do not seem to know what’s going on. Seems they just take the money and have no pride in their service.

Martin · 17 August 2023

★★★★★ 5/5

Trustpilot

Bridgfords Denton

Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!

Gone · 24 January 2020

★★★★★ 5/5

Google

Fantastic staff, friendly and helpful when you need them. I had a long wait for my home with a few bumps along the way but from searches to completion they were fantastic. Always responsive to emails and keeping me updated on the process. I'd recommend them if you're like me a first time buyer. Thanks guys.

Tommo-o · 13 April 2024

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 5/5

Google

Bradlee Royall and team were super friendly and helpful, much appreciated guys!

Muhammad · 24 May 2025

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026

★★★★★ 5/5

Google

This about the support I have reviewed from Sarah, she is lovely, always so helpful and checks in with us

Lou · 17 August 2025

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.

Kiwi · 15 April 2026

★★★★★ 1/5

Trustpilot

4th tennant same issues- damp, mould, negligence

I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.

Robin · 7 August 2024

★★★★★ 5/5

Google

Bradlee has always been super helpful, nothing is ever too much trouble! Thank you for all your help Brad.

Tyler · 23 August 2025