Bridgfords Newcastle Under Lyme reviews

★★★★★ 1/5

Trustpilot

Rip off Britain would have a field day…

Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea

Tony · 6 January 2026

★★★★★ 1/5

Trustpilot

Apalling handling of my mother-in-laws…

Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.

Andrew · 25 November 2024

★★★★★ 5/5

Google

Bradlee Royall and team were super friendly and helpful, much appreciated guys!

Muhammad · 24 May 2025

★★★★★ 1/5

Trustpilot

They are shocking

They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath

Finn · 2 September 2024

★★★★★ 1/5

Trustpilot

they say they are going to call you…

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Michael · 1 April 2026

★★★★★ 5/5

Google

This about the support I have reviewed from Sarah, she is lovely, always so helpful and checks in with us

Lou · 17 August 2025

★★★★★ 1/5

Trustpilot

4th tennant same issues- damp, mould, negligence

I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.

Robin · 7 August 2024

★★★★★ 5/5

Google

Bradlee has always been super helpful, nothing is ever too much trouble! Thank you for all your help Brad.

Tyler · 23 August 2025

★★★★★ 5/5

Google

Great estate agents Emma was lovely

Craig · 13 April 2024

★★★★★ 2/5

Google

Waited 19 days for a sales and rental valuation. Left a message still no reply. I called Bridgfords and the sales valuation was still not available. I rented the property through another source. Six weeks now and still no Valuation?

Susan · 1 December 2024

★★★★★ 5/5

Trustpilot

Chris Parkin was my mortgage broker

Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.

Amanda · 10 June 2021

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service, do not respond to emails, make you feel like an idiot on the phone for asking questions after not getting responses. absolutely gutted that I have to deal with this company.

Sarah · 20 January 2026

★★★★★ 1/5

Google

I have just had a valuation and what a obnoxious woman seemed totally disinterested here less than 15 mins. Valued house at £120000 when I have already had an offer for £ 160000 . Would NOT recommend this company. Unprofessional no introduction at onset no business card left. If you are selling a house that needs some updating don't use this company. Overall impression if you don't have a presteen home they don't want to know

Angela · 13 June 2022

★★★★★ 5/5

Google

I can't thank Bridgfords enough.We have bought our house with them and Tammy, Nigel and Kayleigh were great from start to finish.We had regular updates and they were on the case when we needed them. Would definitely recommend. Thank you guys.

Amaliutza77 · 14 June 2019

★★★★★ 5/5

Google

Excellent and prompt service, very friendly, and extremely helpful. They sold my property and were more than happy to help with ID etc when I had an offer accepted on another property through a different agent. We are also using their solicitors to hopefully make things go as smoothly as possible. Would highly recommend all of the ladies at Newcastle branch, they have all been helpful, right from the beginning, and we weren't put under any pressure to sell with them either. Thank you all so much.

Lisa · 26 October 2021

★★★★★ 1/5

Trustpilot

made me complete 5 recaptchas to…

made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do

Nicholas · 13 August 2025

★★★★★ 1/5

Trustpilot

Lack of communication, unethical and unprofessional Practices

I had a very disappointing experience with [Agency Name]. I initially booked a viewing for a flat that was on sale, only to find out the appointment was cancelled because the flat was sold, and they forgot to inform me.Giving them another chance, I booked a viewing for another property. However, they insisted that I use their mortgage advisor even though I already had one and an Agreement in Principle. When I refused to change my mortgage advisor, they immediately cancelled my viewing appointment. This kind of behaviour is unprofessional and unethical. I would not recommend this agency to anyone.

Barbara · 25 June 2024

★★★★★ 5/5

Google

We found Bridgfords to be extremely helpful in the sale of our house. Everything from the valuation and photos was well managed and we were kept informed throughout the process. Trish Cliff did a brilliant job in getting the best price for us and keeping us up to date with progress. Her colleague Gill also took a keen interest and was most helpful throughout. It was a pleasure to deal with them them both. We were extremely satisfied with the service, pleased to be fully aware of costs at the outset, and delighted with the outcome.PositiveResponsiveness, Quality, Professionalism, Value

David · 27 August 2021

★★★★★ 1/5

Trustpilot

Atrocious Customer Service

Atrocious Customer Service. Have been chasing their Burnley branch for 6 weeks now and have emailed individuals there, as well as their general contact address and no one gives a damn.

Stephen · 29 January 2026

★★★★★ 5/5

Trustpilot

Rebecca Farnell was very excellent

Rebecca Farnell was very excellent, from the day of the viewing till the day it was concluded. she was friendly, kind, and her customer services skill was fantastic as well. i reckon you give her a raise. well done.

Idowu · 26 January 2024

★★★★★ 5/5

Trustpilot

Ashley - Great Sankey

Ashley, at the Sankey Branch, was brilliant! My offer was confirmed in August 21 and after many date changes I pulled out when the vendors wanted a 'provisional' completion of April 22! Through all that time Ashley kept me up to date and went above and beyond to try and get the sale to completion. She is a credit to Bridgfords

Susan · 13 January 2022

★★★★★ 5/5

Google

Bridgfords Newcastle-under-Lyme have been a fabulous team to deal with while going through our application progress to rent a property from them, Martine especially dealt with all my silly queries and anxieties on a few occasions with such professionalism and friendliness that made it a pleasure to speak to her and also Darcy who kept us up to date on our progress in a friendly manner. I recommend this team highly and would have no hesitation in dealing with them again. 5 stars from us both, Sandra and Mick Hall

Sandra · 13 June 2021

★★★★★ 5/5

Trustpilot

Reliable and helpful

This is a great agency: they put us in touch with our new landlords and were very helpful every step of the way (special thanks to Ash!). They were always easy to reach, responsive and polite. When we arrived at the new place we had a lovely welcome pack waiting for us. Thanks for everything, Bridgfords!

Clara · 15 August 2022

★★★★★ 5/5

Google

Good customer service from Sarah Would strongly recommend

Believe · 28 October 2025