Bridgfords Newcastle Under Lyme reviews

★★★★★ 1/5

Google

One star just because i can't give them -10. They will scam You, and charge You for things You did not do. Thay took money from our deposit for non egzisting dog. They are telling You that they will send someone to clean the house, and they never do. But than they will charge You for cleaning. I did open the complain process now, and will get my money back. Maybe even will open court case for scamming and fraud. Do not go there!!!

Ines · 13 June 2020

★★★★★ 1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

★★★★★ 5/5

Google

I moved to Bridgfords after a very poor service from another estate agent. Such a difference! I dealt mainly with Gill who was very friendly and professional throughout. This was a protracted sale with the buyers and buyers solicitors needing chasing throughout. Gill persevered and offered me extremely good advice and guidance at every step of the way. I would not hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism

Lynn · 27 August 2022

★★★★★ 5/5

Google

Highly recommend... Tammi and Jillian helped me get through the stressful sale where we were waiting months just for a signed document from the seller... Thank you for helping us...

Si · 22 December 2024

★★★★★ 1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

★★★★★ 1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

★★★★★ 5/5

Google

Great estate agent Tammi was lovely 🫶 …

Melanie · 18 July 2023

★★★★★ 1/5

Trustpilot

Do not trust them, they will rob you blind

Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!

Natalie · 26 January 2024

★★★★★ 1/5

Trustpilot

Zero engagement for deposit return

My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.

Katherine · 26 January 2024

★★★★★ 5/5

Trustpilot

We highly recommend Bridgfords

We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.

Mr · 23 January 2024

★★★★★ 5/5

Google

Me And my partner was looking to rent a house as soon as possible,so last week we went to see the house and now we are just ready to move in . We was really surprised about how fast the things was going. The stuff really put an effort to help us to get the house . Thank you very much . Really recommend.🤩🤩🤩PositiveResponsiveness, Quality, Professionalism, Value

Cosmina · 13 June 2022

★★★★★ 1/5

Google

Truly terrible if you're a tenant. They will never return your calls, you will have to chase them up for everything (unless they need something from you of course). Takes them an eternity to organise any repairs, if they ever get around to it (I reported some issues upon moving in, still weren't fixed when I moved out over 2 years later). They attempted to kick me out of the property a day earlier than we agreed (then played dumb when I questioned why) and verbally threatened to withhold my deposit when moving out without any credible reason. The list of failings could go on and on, words cannot express my disdain for this branch. Potential tenants, seriously consider your options before renting one of their properties, the hassle will not be worth it.

Christopher · 14 June 2019

★★★★★ 5/5

Trustpilot

Great company to deal with very…

Great company to deal with very professional couldn't help me enough would definitely recommend.

Mrs · 15 April 2026

★★★★★ 5/5

Google

Darcy was very friendly and helpful she made the house hunting very easy and less stressful brilliant service

Danielle · 13 June 2022

★★★★★ 5/5

Trustpilot

Bridgfords Denton team was extremely…

Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.

Oleksandra · 5 February 2020

★★★★★ 1/5

Google

Website very deceiving. Price advertised not the same as the actual price. Tried to communicate back but had awful customer communication. Also one of their staff said they would call us back to confirm an appointment for a house but they never called back for the whole day. We went to their office to put down a reservation just to be told that the price had changed. Very traumatic experience for a first time buyer like us. Would not recommend.

Gangel · 14 June 2018

★★★★★ 5/5

Google

Thank you all guys,am happy especially to Brad who was helping me it wasn't easy but thank you so so much,I would recommend anyone,you being friendly and everything thank you keep on like that to everyone else thank you.

Paidamoyo · 5 June 2024

★★★★★ 5/5

Google

I have nothing but good words to say, specially about Brad. He’s been absolutely amazing with helping me! if i could give more then 5 starts, i would. thank you again Brad, for all your help!

Harry · 27 July 2024

★★★★★ 4/5

Google

Nice and friendly staff. Gillian very good and independent mortgage advice was good. If I was write any negative it would be I always struggle to get an answer from ringing, more often than not you get the answer machine.

Paul · 13 May 2024

★★★★★ 1/5

Google

JOKERS!!! been waiting 3weeks for rent to be paid to me! seeking legal advice and will be using a different agent! Chris please call me!! 4 weeks in still not paid and staff being very awkward! My solicoter has given legal paper work and still no payment! This property you’ve apparently had a tenant lined up for 4weeks!!! My solicoter sent info on Thursday and still no tenant in my property! Was told to take my business else where!

Paul · 14 June 2018

★★★★★ 5/5

Trustpilot

A lady named Lisa (Bamber Bridge…

A lady named Lisa (Bamber Bridge Branch) could not have been more helpful going that extra mile to help us look for a rental property for our parents. Thank you Lisa. I hope she gets the recognition she deserves.

Dawn · 20 May 2023

★★★★★ 5/5

Trustpilot

Shout out to Ruari

I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!

Leigha · 6 September 2023

★★★★★ 1/5

Trustpilot

A one star rating is too good for this…

A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.

Jane · 1 August 2024

★★★★★ 5/5

Trustpilot

Thank you Bridgfords didsbury for all…

Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)

Chris · 10 February 2026