Jones Robinson Newbury reviews

★★★★★ 5/5

Google

I would like to extend my gratitude towards the best sales team of Jones Robinsons at Newbury, especially Paula Rudge and her team made my entire buying very smooth, her strong follow-ups with the solicitor, builder, and financial advisor made this whole process very easy for me. As a first time buyer I hardly knew about house buying process in UK and Paula has made it very convenient and easy for me. Thanks,

Ashish · 21 June 2022

★★★★★ 5/5

Google

Jude has been very helpful during her property management visit this week. We had a couple of issues and she logged them to save us having to log into the portal and register the issues ourselves.

Elaine · 3 December 2024

★★★★★ 5/5

Google

I had the pleasure of meeting her today, an excellent agent, helpful, punctual and professional. I’m very satisfied.

Fabio · 15 August 2026

★★★★★ 5/5

Google

Everyone at the company is very helpful. Kerry Butler helps me look at a new apartment, helps with everything, if I have a question, she answers in a short time. Great company, I can only recommend it to everyone.

Bence · 23 March 2026

★★★★★ 4/5

Google

I recently spoke to Caitlin from Jones Robinson and she was very helpful setting up a house valuation meeting for me. Although unable to book the first appointment time she offered, she explained that due to a shared calendar, it had been booked already in the past couple of minutes and quickly offered me a new suitable time. Very professional service despite her being new to the team.PositiveProfessionalism

Jackson · 24 December 2022

★★★★★ 5/5

Google

All the staff were very kind and helpful. They were amazing in helping me through the whole process. Paige was so friendly and was amazing in managing my property, making everything easy for me to understand as it was my first time renting. Thank you to the whole team at Jones Robinson!

Azmol · 21 February 2024

★★★★★ 5/5

Google

Paula Rudge has done a fabulous job of keeping me up to date with my move process. I receive a call every week and top up calls or emails with other updates during the week. I have been very happy with the service that Paula has provided. Many thanks Carol

Carol · 22 March 2024

★★★★★ 5/5

Google

Spoke with Claire earlier today, had some questions regarding my house being let out. Claire was beyond helpful and very friendly. A wonderful representation of a personable and professional estate agent. Thank you Claire!

Robbie · 16 December 2024

★★★★★ 5/5

Google

Thomas has been very helpful in finding properties to rent and Alex was very knowledgeable when giving me a tour around a property. Lucy has been super helpful too with finding properties, a wonderful estate agents

Luke · 10 November 2024

★★★★★ 5/5

Google

I just wanted to say a huge thank you to Mollie and the Sales team at Jones Robinson Estate Agents. From the initial advice from Mollie on the best way to present the property for sale, to being kept up to date with viewings and potential buyers, it was a calming experience in what could have been quite a stressful time.

Chris · 21 June 2023

★★★★★ 5/5

Google

We have just sold a house with Jones Robinson. The TLDR version is that this is a well led team of skilled and motivated people, who did a great job for us. Kate Ormond was our initial point of contact and she got the ball rolling before handing us to Beth Sharpe who lived up to her name. Beth was searingly efficient and a great communicator. She mitigated the effect of lockdown in late March by creating a video tour and our house sold very quickly to a great couple who lived across the road and wanted to upsize. Nicky Simpson then took over the process to get us to exchange, but this took plenty of time due to solicitors (usual story) and local searches taking longer than usual. Unfortunately Nicky fell ill and so Paula Rudge drove us over the line, with her dynamic style. She was a trojan! Overall, a great team effort and we’ll be thinking of them as we raise a glass when we complete in a few days. Great job one and all and thanks kindly! Russ

Russell · 23 October 2020

★★★★★ 5/5

Google

Lovely to see Jude Buckley again . Always friendly postive and I pleasure to deal with. Thank you Jude !

Angela · 29 May 2025

★★★★★ 5/5

Google

I'm in the process of buying my first house, and Paula Rudge from the sales team has been so helpful! She has been really supportive whenever I don't understand something in the proceedings; she'll take the time to explain it to me in a non-judgemental manner and has offered to speak to my solicitors on my behalf if I was uncomfortable asking the questions. Paula has been great with catching up with a weekly call (always around the same time which helped with taking her call during my work hours. So bonus points for consistency!) and also sending chaser emails if things weren't moving as fast as they could based on her experience. Despite being an entirely telephone based relationship in these uncertain times, she has helped with ensuring I am not left feeling lost during this purchase. Thank you Paula :)

Lauren · 15 October 2020

★★★★★ 5/5

Google

We were overseas Purchasers looking for an apartment in Newbury and have just completed our purchase through Jones Robinson. The communication and updates were excellent. Queries were answered professionally and promptly and everyone we dealt with was friendly and professional. In particular a big ‘thank you’ to Paula Rudge for everything she did in getting our purchase across the line!

Sue · 21 June 2023

★★★★★ 5/5

Google

Excellent service selling my house from the whole team at Jones Robinson. When things started to get a little complex with my onward purchase, Paula was fantastic with keeping things on track to ensure that things progressed with minimal stress.

Samantha · 21 August 2024

★★★★★ 5/5

Google

Jude Buckley recently completed her second annual rental property inspection, and I am very impressed with her work. During both visits, she showed a high level of thoroughness and professionalism. Her attention to detail stood out as she carefully checked various parts of the property to ensure everything was in good condition. Jude pointed out minor issues that needed fixing and gave helpful suggestions on improving the property overall. Her effective communication and constructive feedback have been beneficial, and I genuinely appreciate the effort she puts into her job. I look forward to working with Jude in the future, as she consistently exceeds my expectations.

Faisal · 18 December 2024

★★★★★ 5/5

Google

Jude was absolutely lovely and very direct about everything. Thomas called to ask me about an opinion about how i felt and what i could change which is very important to be heard.

Jx · 3 December 2024

★★★★★ 5/5

Google

Paula Rudge has been an absolute star .I can not praise her enough and Jones Robinson are lucky to have her working for them.I have weekly updates and she has chased the whole chain to get things moving for my purchase.I wholeheartedly Thank her for expertise. Keith Parker.

Keith · 22 March 2024

★★★★★ 5/5

Google

Not Stephen, but Rachel [?!] I just wanted to leave a review to commend the service I received as a first time single buyer. I contacted Jones Robinson in May regarding wanting to explore my options and originally spoke to Mollie who went above and beyond for me. In fact, every member of the team I met with and spoke to either over the phone or on email made the whole searching process easy. The calls were informative and helpful, all criteria's were acknowledged and understood so there was no repeating, in a nut-shell they really listened. I originally contacted all other estate agents in the Newbury area and I either got no response or a very, very delayed, lacklustre response. I felt as if the people at Jones Robinson actually cared about the people they were helping to find properties, not just the usual sales jargon! There was no questions that were trouble and every time I engaged with anyone at Jones Robinson I felt that their customer service superseded all other estate agents. I cannot rate them enough. It can be stressful and nerve-wracking buying your own property, especially for the first time independently, but everyone at Jones Robinson were always available to assist. Special mentions to Mollie, who was delightful, thoughtful and made the process a lot less daunting - suggesting a variety of schemes and properties that would be suited to me personally. Also Beth, Amber and Andrew for assisting with getting me booked in and showing me around the properties. Every time I would call up the staff were always cheerful and happy to help, which makes such a big difference. I would also like to commend them for making the viewings possible and easy despite the pandemic as they provided clear guidelines. To reiterate, their cheerfulness in this uncertain time made every viewing a more pleasant experience. Jones Robinson certainly outshone all the other estate agents in Newbury, I will be sure to recommend them and use them again in the future.

Stephen · 7 August 2020

★★★★★ 5/5

Google

I met Finlay at a viewing of a house for a client. He was smart, polite and informative. He was able to answer all of my questions and knew the property and the area. 5 stars

DP · 23 March 2026

★★★★★ 5/5

Google

Went to see a property in Newbury with my partner. The estate agent who met us Jude was superb and was so enthusiastic about telling us about the property! Very informative and answered all the questions we had to the best of her ability! Would use this estate agent again if I needed to in a heartbeat!

Joel · 22 August 2023

★★★★★ 5/5

Google

Clare has been very helpful and supportive with my requirements for somewhere to rent at short notice and a quick move-in date. She is trying to get an improvement on the standard reference check to get me in asap. Many thanks Clare, and the team. I will be using JonesRobinson again should I need to, and will highly recommend to anyone looking to rent or buy. Well done.

Rick · 27 August 2022

★★★★★ 5/5

Google

It was great meeting Jude Buckley from Jones Robinson Estate Agents.Jude came to support us in viewing a property in Newbury.She is so kind and very helpful.I hope Jude is an asset of Jones Robinson.

Jiny · 27 October 2024

★★★★★ 5/5

Google

Becky was really helpful and kind! She helped find me and my partner a property to rent, she managed to get us viewing for a property within the same day and giving us head start at applying.

Lucy · 24 September 2024