Chancellors Newbury reviews

★★★★★ 1/5

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To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 23 July 2023

★★★★★ 5/5

Google

Great support by Brooke Shepherd during the reletting process. Always very clear with her updates and the next steps. Many thanks Brooke for your help and support.

Visveswar · 22 November 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief! Robyn Hollingworth.

Robyn · 13 March 2021

★★★★★ 5/5

Google

Fantastic Team. Really felt looked after and a valued customer. Amy was wonderful. She took time to understand who we were and what we wanted before sending through matching properties and was generally just a lovely, charismatic, engaging person to deal with.

Glen · 29 July 2022

★★★★★ 5/5

Google

Brooke Shepherd was completely more than helpful throughout my letting process, she answered all queries within a timely manner and provide support throughout the letting process. She indeed made the whole process easy and straightforward for me.

Seun · 30 January 2023

★★★★★ 5/5

Google

We have been renting our BTL 2 bed Flat in Newbury for the last 17 years asking Chancellors to look after the management and new tenants along the way. Chancellors have been excellent throughout the years and finally today we completed the sale with their help and guidance - this was the 1st buyer and they did a brilliant job. Hats off to Sue Shelley and your team at Chancellors Newbury -thank you

Alan · 22 December 2023

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 5/5

Google

Luke was so professional showing us round a property then used his knowledge to show us another bungalow that fitted our needs. Luke was very helpful.

Jan · 24 October 2023

★★★★★ 5/5

Google

Luke has been excellent help and support from the first phone call. He is very kind, proactive and easy to talk to. He had gone above and beyond to match me to my ideal property. Highly recommend him. Thank you

Claire · 29 July 2022

★★★★★ 5/5

Google

I met lovely,very responsive people who will provide you with information and update and time cautiuos.Cheers to Vassna

Lorato · 20 December 2025

★★★★★ 5/5

Google

I had a great experience with Vassna Willcock. She was very friendly, informative and honest. I would recommend!

Adam · 20 December 2025

★★★★★ 5/5

Google

Brooke has been extremely helpful so far with providing quick responses/call backs

Samantha · 25 July 2024

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 7 October 2020

★★★★★ 5/5

Facebook

Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019

★★★★★ 5/5

Facebook

Just a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones

Caryl · 17 July 2019

★★★★★ 5/5

Facebook

I do have problems receiving my rental payments on time from one tenant. My account manager is called Emelia. Emelia is polite and methodical in her approach. She is able to give suggestions and possible solutions. She ensures the correct notices are give that protect me. She is prompt in her response and keeps me updated.

Mike · 9 December 2016

★★★★★ 5/5

Google

Vasna is professional and knowledgeable. She listens and provides information well.

Julia · 25 July 2024

★★★★★ 5/5

Google

Brooke answered the phone to me looking for a property and wow😍 she was so enthusiastic and helpful! I felt so calm through the whole process. Thank you so much Brooke x …

Ruby · 30 January 2023

★★★★★ 1/5

Google

Utterly useless... Booked 2 viewings through chancellors for 2 properties. The first viewing was cancelled on the same day as the seller was proceeding with an offer they already had, had we been told there was already an offer accepted when we booked we wouldn't have wasted our time trying to view. Second viewing, turned up outside the property at the time we booked on the phone but no one there, no one answers when calling the agent to check where they are, only to then find out the agent has booked the viewing in for the wrong day. No customer service at all and will avoid Chancellors totally from here on.

J · 1 March 2023

★★★★★ 5/5

Google

Rhys made the viewing really easy to organize, with all the information provided for applications and all questions answered about the property there and then. Thank you

Becky · 15 July 2023

★★★★★ 5/5

Google

Miss Lauren from chancellor Newbury was very help. With a busy schedule she found time to get me everything I needed and made it possible to get the apartment I wanted. I definitely recommend.

Brice · 1 December 2022

★★★★★ 5/5

Google

If it is integrity you are looking for in an estate agent then Chancellors of Newbury is a shining example. It was a refreshing experinece to encounter Luke (the manager) and Zoe (their wonderful agent) from the sales team in Newbury as we have experienced nothing but excellence and efficiency combined with the highest levels of professionalism from two people who are clearly a credit not only to themselves and their company but also to us as the clients they represent, comunicating to us with honest, transparent, advice and feedback. I would not hesitate to recommend their services to anyone considering selling their property regardless of the size or value as it is clear they are easily able to compete at every level in the market place whatever the numbers involved.

Keith · 29 July 2020

★★★★★ 2/5

Google

The following review pertains to a recent house purchase. To begin, it is important to note that the agent, Harrison, was polite and accommodating to showing the property multiple times before the purchase. Additionally, the sales progression team member, Hannah, was energetic and diligent in following up on matters related to the sale. However, there were some negative aspects of the experience that warrant attention. Firstly, the agent's handling of the offer acceptance process was less than satisfactory. Despite accepting my offer, the agent kept the property listing active and did not update it to indicate that the property was under offer or sold subject to contract. Only after I threatened to withdraw my offer did the agent comply with this simple request. Furthermore, on the day of exchange and completion, there was a lack of communication from the agent's office. The keys to the property were not readily available, and the office staff were unable to locate them despite searching for almost an hour. They had even called a locksmith to open the house, but the keys were later found and provided by the seller. The Sales Director attitude was not apologetic and it was a stressful experience. The overall day that was supposed to be happy and exciting turned into a nightmare.

Adri · 30 January 2023