Chancellors reviews

★★★★★ 1/5

Google

What can I say about chancellors ? Mitchell’s behaviour deserves a special mention because it was, quite frankly, the worst part of the entire experience. I have dealt with plenty of people in professional situations over the years, but I have rarely encountered someone with such an arrogant, dismissive and condescending attitude. His manner of communicating with us was completely unacceptable. On several occasions, we were given information by Mitchell that simply did not appear to match what was subsequently happening. This left us feeling that we were being misled and, frankly, lied to. When you are in the middle of purchasing a property, you need to be able to trust the person handling the sale. Unfortunately, our experience with Mitchell left us with absolutely no confidence in what we were being told. What made matters even worse was his attitude when we tried to get answers. Rather than showing any understanding or taking responsibility for the situation, we were met with what I felt was blatant arrogance and an attitude of superiority. There was no sense that he appreciated the stress we were under or understood the seriousness of what was at stake. He seemed to have absolutely no problem leaving us chasing for answers and then behaving as though we were the inconvenience. The level of arrogance was extraordinary. When someone is dealing with a house purchase worth a significant amount of money, the absolute minimum you expect is honesty, professionalism, respect and communication. In our experience, Mitchell demonstrated very little of any of these. I found his behaviour so unacceptable that it completely undermined our confidence in Chancellors as a company. An estate agent should be helping a purchase progress smoothly, not creating additional problems and leaving buyers questioning whether the information they are being given can even be trusted. If it wasn’t for Sue eventually stepping in and taking control, I genuinely believe we could have lost the purchase altogether. Mitchell’s attitude was not only disappointing, it was, in my opinion, completely unacceptable for someone working in a customer-facing professional role

Tracy · 8 August 2026

★★★★★ 1/5

Google

I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management. My experience has been marked by poor communication, rigid and questionable fee practices, and a lack of transparency, particularly around statutory repairs and contract terms. Essential repairs (including sanitation and plumbing issues) were significantly delayed despite funds being provided, with no clear or committed timelines given. Information provided to me as the landlord was also inconsistent with what tenants were being told directly, which created unnecessary confusion and frustration for all parties. I made repeated, good‑faith attempts over an extended period to resolve these issues constructively and proportionately. Unfortunately, each attempt was met with a hard, inflexible position rather than meaningful engagement or resolution. I am happy to share the full written correspondence if required, as all communication was conducted professionally and in writing. I also encountered repeated assertions that a management agreement could not be terminated at the end of a tenancy, despite the landlord, agent contract being separate from the tenancy agreement. Requests for written clarification, timelines, and handover processes were met with vague or contradictory responses rather than clear, professional guidance. Fees were applied to mandatory statutory repairs by reclassifying them as “refurbishment” purely based on cost thresholds, without itemisation or meaningful explanation. When these points were challenged, politely and with reference to the relevant legislation, the response remained dismissive and inflexible, rather than transparent or customer‑focused. Overall, the experience felt adversarial rather than collaborative, with more emphasis on enforcing fees and retaining control than on effective property management or fair treatment of landlords and tenants. Based on my experience, I would not recommend Chancellors to landlords seeking clear communication, timely repairs, or a professional and balanced managing agent relationship. A quick update for the team here I’ve reached out to Chancellors directors organisation as per note below over a dozen times now no one from our organisation has contacted me. I’ve offered email addresses and phone numbers so their address is complete lip service. Should any perspective landlords have any concerns about this organisation please do reach out to me. As I will happily share with you a copy of all my correspondence is with Chancellors begging for them to interact with me to help resolve the challenges their customer service is completely atrocious. I would strongly recommend looking at other organisations.

Bryn · 1 August 2026

★★★★★ 5/5

Google

We recently rented through the Newbury Chancellors branch. Our experience from the first property visit, right through to moving in and getting set up has been fantastic. We have mainly dealt with Vassna & Lucy and they have been amazing to deal with, extremely knowledgeable and have continued to go above & beyond to ensure we have been provided a first class service throughout. We would highly recommend dealing with Chancellors Newbury, especially if you are lucky enough to have the support of Vassna & Lucy . Thanks so much guys! Nick

Nicholas · 22 May 2026

★★★★★ 5/5

Google

The sales team at Newbury Chancellors have been incredible as I tried to sell my house. No question has been too small or silly. They have supported me through a challenging sale but have kept me updated throughout the whole process. They have been welcoming and friendly, always happy to take my calls and answer my emails promptly and professionally. Thank you to you all - Sue, Sam, Mitchell and Amy. You made it so much easier for me. I think I'm going to miss phoning you all!

Kay · 27 February 2026

★★★★★ 5/5

Google

I would like to take this opportunity to thank Vassna from the Newbury office for all her help and assistance with the setting up the required documentation of my latest rental property. Her work and attention to detail was very professional and eye for detail was spot on. Also, her communication skills were frequent and precise, so a huge thank you and well done, she totally surpassed my high expectations.

Draha · 1 April 2026

★★★★★ 5/5

Google

Sam Simmons was genuinely fantastic during our recent property viewing with Chancellors. He took his time walking us through everything, explained all the details clearly, and answered every question we had with confidence. It really stood out to me, because I haven’t had many letting agents be this thorough in my recent experiences. He was professional but also really friendly, which made the whole viewing feel comfortable. Honestly, I’m very happy with the way he handled everything. Great job, Sam!

Mary · 22 December 2025

★★★★★ 5/5

Google

It was great to buy a property through Chancellors. The process was really smooth since the start and particularly Sue and Tanja have been very helpful in making our first purchase successful. They were able to answer all my questions with patience and tried their best to resolve all my queries. Thanks to Mitchell as well for the support and working towards this in the start and making this possible for us :) Really nice team..

Sahil · 21 August 2026

★★★★★ 5/5

Google

We've had a fantastic experience of Chancellors in Newbury for the past seven years. We bought a buy to let property and let it through Chancellors and have now just completed a sale of the property through the sales team. The staff have been consistently warm, caring, professional and helpful. Sue Shelley has been amazing throughout - supportive, kind and utterly professional. Well done Chancellors Newbury!

Jonathan · 20 February 2026

★★★★★ 5/5

Google

Chancellors Newbury is an established firm in the Newbury town for a long time now. We were checking for properties with them and they were quite helpful and up to the mark. We received good support from Abbey Jackson. She was kind enough to provide all the required information to us from time to time. I would recommend Abbey to all the prospective buyers.

Aditya · 6 March 2026

★★★★★ 5/5

Google

Dear Chancellors Team, I wanted to extend my sincere thanks to everyone at Chancellors for the excellent service and professionalism throughout my recent property viewing. A special thanks to Miss Gwen Silver, whose warmth, kindness, and professionalism stood out. She took the time to provide me with detailed and helpful information, and her approachable manner made the entire experience both pleasant and reassuring. It’s a pleasure to deal with a team that clearly values both expertise and genuine customer care. Kr, Daniel

Stanca · 20 September 2025

★★★★★ 5/5

Google

I’d like to say a big thank you to Vassna. She has been so informative, attentive and went above and beyond to find me the perfect accommodation. For only a small period but thanks to Vassna, she made it happen. Keep working hard and I really appreciate your help

Yasmin · 22 May 2026

★★★★★ 5/5

Google

Vassna from Chancellors Newbury was incredibly helpful throughout my search and consistently went above and beyond. She kept me updated about my viewing schedule and clearly explained the details of each property. Although I didn’t end up renting due to personal reasons, I truly appreciate her professionalism and the support she provided.

Elgrace · 20 February 2026

★★★★★ 5/5

Google

Re. New Rental - So far, the process has been relatively seamless. Vassna has been extremely responsive and informative, keeping me up to date throughout. I’m hoping to have everything completed in the coming days. Vassna, thank you for all your support so far.

Haydon · 16 April 2026

★★★★★ 5/5

Google

Sue Shelley from Chancellors in New it was our agent for our very recent purchase in one of the villages outside of Newbury. We initially met Sue for the viewing and she was really helpful taking us through the property and explaining it all to my wife and I. We completed today and through the 8 weeks conveyancing Sue was always on hand to respond to our many and varied questions as first time buyers! It had been a first class service from start to finish and we couldn’t be happier!

Shorty · 20 March 2025

★★★★★ 5/5

Google

Great service, highly recommend! I have let my property with Chancellors for over 10 years now and every time it needs to go on the market their customer service is excellent. They make the process easy, take initiative and their communication throughout is second to none. On the most recent let, Vassna at Chancellors (Newbury) was invaluable... It was impressive that they kept the prospective tenant appeased throughout, They were very professional, efficient and should be commended for doing a brilliant job. Thanks!

Ben · 16 April 2026

★★★★★ 5/5

Google

I wanted to thank Sue and the Chancellor’s sales team for the great work in securing a sale so quickly for my investment flat. They are great communicators and kept me updated every step of the way.

Philip · 6 March 2026

★★★★★ 5/5

Google

I dealt with Vassna from Chancellors, she was very friendly and helpful with assisting with the viewing and application process for a rental property. Thanks so much

Christopher · 22 May 2026

★★★★★ 5/5

Google

Brooke from Chancellors Newbury Office has been absolutely amazing!! I needed to fine somewhere to live in the area that would suit myself and my Son and Brooke found us the perfect place. She also make the whole process smooth and stress free and guided us all the way. I can categorically say that Brooke is fantastic - professional, highly responsive and so kind. I'm very grateful!!

Jane · 20 April 2025

★★★★★ 5/5

Google

Chancellors- Newbury is amazing team! Our experience with them was very positive! Vassna is very friendly and was helpful to us throughout the process. Brooke also assisted us in the letting process and is always eager to help and guide us whenever needed..I would also like to mention that their manager Richard was a pleasure to speak to and provided exceptional customer service :) If you are looking for a property and in Newbury-this is where you go, without a doubt!

Janhavi · 10 August 2024

★★★★★ 5/5

Google

Vassna was very helpful with all of the questions I had. She is a very polite and approachable !

Chloe · 22 May 2026

★★★★★ 5/5

Google

"I had a great experience visiting a property with Vassna yesterday. She was absolutely fantastic, extremely thorough and professional. She explained everything in great detail about the house and made sure to walk us through every aspect. Her communication was excellent throughout, especially with her prompt and clear emails. I couldn’t be happier with her service. I highly recommend her without any hesitation, and I would also strongly recommend the agency as a whole."

Tommy · 25 March 2026

★★★★★ 5/5

Google

Vassna was really helpful throughout the whole process. From requesting a houseviewing to getting my application accepted and confirmed within a week. Really fast and efficient and made sure I left happy with my decision

Jeev · 20 November 2025

★★★★★ 5/5

Google

Vassna has been incredibly helpful with securing tenants for our rental property. She was keen to make sure we had the right people and not just the first people. I highly recommend anyone to work with her.

Dev · 20 October 2025

★★★★★ 5/5

Google

We would like to thank Chancellors Newbury for their excellent work in helping us acquire our new properties. We would like to thank Susan Shelley for her work in this, and in particular we would like to thank Luke Medlin. This acquisition came from a suggestion of his during a conversation about another property. He then showed us round the property shortly afterwards and from that point on his communication and efficiency has been excellent. We wanted to complete on the property quickly and this was accomplished in just over 2 months from acceptance of the offer! Luke was always on hand to speak to and kept constant communication with updates and other information requested. We provide investment services to property investors and so need professionals we work with to provide the same level of customer service that we promote in our own company, and Luke certainly has done this! We look forward to working with Chancellors Newbury again on our next acquisition and many after that! Simon Smith (Managing Director of Time for Property)

Simon · 20 February 2024