Chancellors reviews

★★★★★ 5/5

Google

Harrison called me back regarding my enquiry re a property for sale. He was extremely helpful and listened to my request for the type of property I am looking for and the location. He emailed me 4 properties, all of which I am interested in as they fit the brief in different ways. I am very impressed with his great communication. I hope to buy with his help, it was a pleasure to talk to him. I have been in business for 60 years and have never come across such a helpful knowledgeable estate agent. I have bought and sold 4 properties since 2014. Thank you Harrison

Pearl · 1 March 2023

★★★★★ 5/5

Google

Fantastic service from start to finish from Brooke Shepherd in the Newbury branch. Nothing felt like too much to ask as she was always on hand to help even staying late to ensure we could view a property with my long working hours. I will be recommending Brooke to all my family and friends for their future property needs. Thank you Brooke

Paul · 20 April 2024

★★★★★ 5/5

Google

I'd like to thank Brooke Shepherd for an excellent work, she went extra mile to provide more information through all process, at all the time the best for my needs when I was seeking for proper accommodation, Definitely! Brooke is an expect in her specialty. I am very pleased and happy with the accommodation she made this process much easier for me"... Kudzanai Gwazvo

Kudzanai · 20 February 2024

★★★★★ 5/5

Google

Gwen is really a lovely lady, cheerful,friendly and understanding….😘😘😘😘😘😘 …

Anosike · 20 January 2026

★★★★★ 5/5

Google

Thank you Shannon, Vassana and the team at Chancellors Newbury. They have always been very communicative and friendly throughout the tenant finding process.

Michelle · 20 September 2025

★★★★★ 5/5

Google

Gwen was extremely professional in her approach with the properties we had visited.Well Done... Newbury Estate Agents...Keep up the excellent customer service .

Marco · 20 September 2025

★★★★★ 5/5

Google

We have just exchanged on a flat sold through Chancellor's Newbury. Luke has looked after us from start to finish. He has been an absolute joy to work with. We have been kept informed throughout the purchase and could not have asked for more. Nothing was too much trouble for him, and he has helped the purchase be a smooth process . I cant recommend Luke enough. Thank you!

Scott · 24 October 2023

★★★★★ 5/5

Google

Very pro-active service from Lauren Moorcroft. She has been a great help with securing me a flat in a matter of days for my new job that I’m relocating for. Lauren took into account the fact that I live very far away by conducting online viewings and providing me with a better alternative to suit my short deadline for the new job that I’m starting. She has made sure that this big transition was as smooth as possible, spoke to the landlord on my behalf and provided me with a proper list of things that I would require to pass through referencing. Always responsive via Whatsapp messaging, even in the off hours, so there was no need to wait and go back and forth through e-mails which would’ve taken at least twice as long at the very least. She was also very patient with every silly question and mistake on my part. Lauren is clearly passionate about her work and wants their client to be happy and anxiety free when it comes to big changes like moving halfway across the country. I don’t think I could ask for a better property agent.

Foreign · 1 December 2022

★★★★★ 5/5

Google

We had a flawless experience with Richard and his team in Newbury. From finding the right tenants to getting the process started, we have had a really good experience. The team is very responsive to all our questions and requests. We will use them again and highly recommend Richard and Brooke.

Megha · 22 September 2024

★★★★★ 5/5

Google

Gwen is absolutely lovely, stays in touch, shows interest in our preferences and is wonderful to work with as we search for our new home. Wonderful service!

Lexie · 20 July 2025

★★★★★ 1/5

Google

We placed a holding deposit on a property and then heard absolutely nothing from Chancellor’s for days. Despite calling five or six times, not once did they call to manage our expectations. we only found out several working days later that the landlord had gone with another applicant, no mention of our holding deposit, the lack of professionalism was staggering. The whole experience felt like dealing with a disorganised kindergarten. Completely unacceptable.

Richard · 20 August 2025

★★★★★ 3/5

Google

I managed to rent a house with Chancellors! Very difficult to get hold of, almost every time ringing the Newbury office I was put through to head office, who promised to get Newbury to return my calls, but rarely did. Emails were rarely answered and requests for information were usually left unanswered. A lot of the houses on their website or on Right Move had already been let, or were going to be sold or for some reason weren't rentable anymore. One listing which had been left up since March I was worried had something wrong with it because it was a lovely property. Once I finally managed to get through to them, the property had been let months ago but the property was still up as a placeholder because they "often have properties in that area". They didn't get another property come up in that area while I was looking. In terms of viewings, Chancellors weren't very flexible. I wasn't in the area and had a long drive to be able to see anything. I had planned a special trip on a Tuesday after being told to call up on Monday to see what I could see. During my call on Monday I was told they don't do viewings on Tuesday, so the trip was a waste of time and money. However, subsequent viewings were timely and good. Some of the agents were not very knowledgeable about the properties, but others were very helpful. I think the experience did change a little once I lost out on the first property I was trying to go for. After the viewing, I got my application form in quickly, just for the landlord to say they wanted to sell instead. The property is still up as rentable on the website despite it definitely being up for sale now. After this, it seemed like the agents were on our side, being a little more proactive in recommending properties and taking us for viewings. Once you get past the customer stage (when the application has been accepted by the landlord) you get passed on to a new department to do the paper work. Rosie was lovely to work with, letting me know what was going on, being always available by phone when I needed her, and honestly felt like she was on my side (which is the least you can ask for). Chancellors use the Lettings Hub for references. This review is about Chancellors so I won't talk about how terrible a platform that is, but my advice is to get started with the Lettings Hub as early as possible, even when you have just started looking as it will take a very long time for them to do anything. Honestly hoping Chancellors move to a different referencing company but I digress. They have a lot of properties, I don't know what benefits they offer to landlords but it must be worth it for them! Given the market in Newbury, Chancellors is a good estate agent to focus your time on as they will have new properties every week. Properties go fast though, so if you want something you better try your best to get your foot in the door.

Katie · 2 September 2022

★★★★★ 5/5

Google

Sue was very helpful and professional with my tenants and the purchase and sale of my property

Sam · 20 October 2025

★★★★★ 5/5

Google

We recently worked with Vassna Willcock at Chancellors estate agency, and the experience was fantastic from start to finish. She was professional, knowledgeable, and always available to answer any questions we had. Her expertise and …

Nancy · 20 March 2025

★★★★★ 5/5

Google

Vassna has been brilliant in finding me and my partner a home, she has constantly gone out of her way to answer any questions we have had and sent us the latest listing based of our requirements and has found the right property for us.

James · 10 November 2024

★★★★★ 1/5

Google

Really appalling service from Chancellors. No one rings back. There is no process for when a property owner passes away and they rent out their property through Chancellors. How appalling that they keep sending emails to my Mum's email address even though she has passed away. They have all the documents they have asked for but they don't care and are holding on to the rent and not passing it on. Never use - avoid at all costsNegativeResponsiveness, Quality, Professionalism

Niki · 20 June 2022

★★★★★ 5/5

Google

I am having a very positive experience with Chancellors estate agents, in particular a shout out to Brooke Shepherd who has been really proactive in finding us suitable properties, is efficient and engaged, and clearly takes time to ensure a positive relationship with the customer. This has made Chancellors stand out to us. Thank you!

Hattie · 20 May 2024

★★★★★ 5/5

Google

Brooke has been incredibly helpful with all my property-related queries. Her professionalism made the process so much smoother. I truly appreciate her assistance and would recommend Chancellors to anyone looking for a reliable property service!

Shahzad · 20 March 2025

★★★★★ 5/5

Google

My name is Iwona Malinowska, I am very happy for your work agent is very nice and knowledgeable people. I am today very confused is my found I didn’t turn this address have to be , I go different address I don’t know what happened with me I so apologies for all staff and I waited 1 h like I’d ….. not checking my emails. I so sorry I am really desperate because I have 2 or 3 weeks max moving this house. I will be sending emails I again I am upset my self and ungrateful. Thank you for patient staff all is excellent service. King Regards Iwona Malinowska

Iwona · 20 April 2025

★★★★★ 5/5

Google

Gwen was really professional. She made the whole process smooth and stress-free, and her attention to detail was impressive.

Benedek · 20 August 2025

★★★★★ 5/5

Google

I would like to sincerely appreciate Gwen Silver for her outstanding professional and friendly behavior. She has been instrumental in making newcomers feel comfortable and at ease in a new country. Her patience, warmth, and constant support, especially in assisting multiple times with house viewings, have been invaluable. Gwen’s dedication and kindness truly set her apart, and I am deeply grateful for all her help.

Ashok · 20 September 2025

★★★★★ 5/5

Google

We had the delight of having Harrison as our estate ageant yesterday. He was so professional and knowledgeable. All in all we saw 5 different properties. The thing I loved about Harrison was his great sense of humour and character and the way he made us feel so at ease. By far the best estate ageant we have had. Thank you Harrison and chancellors.

Nicholas · 5 August 2023

★★★★★ 5/5

Google

I would highly recommend Chancellor to anyone looking for a reliable and trustworthy estate agent. Mrs. Brooke is really supportive and exceptional market knowledge. It is very nice experience so far.

Arun · 20 March 2025

★★★★★ 5/5

Google

The lady, Vassna, was very nice to me. She answered all my questions that I asked her. After viewing the house, in less than half an hour, I received all the papers by email. I recommend them to everyone, they are reliable and accurate.

Bence · 27 February 2026