Chancellors Newbury reviews

★★★★★ 5/5

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Omg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.

Dominique · 1 March 2018

★★★★★ 5/5

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Id like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!

Hannah · 14 September 2017

★★★★★ 1/5

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Dear Chancellors team. we are extremely disappointed with the situation which resulted from your negligence. We moved in to an apartment managed by you with a car park run by a private company. You were supposed to provide us with a parking permit for a space in that car park (as it is included in the rent) but you have not. As the move in date was Friday afternoon and we had to wait until 7pm for the cleaning company hired by you, we could not contact you about that issue over the weekend. There was nowhere else to park outside the premise so we parked where I was supposed to and received two parking tickets on separate days as a result of that. I called you about that fact and it took you a week and a half to provide me with a replacement permit. We felt that it is unfair for us to pay the fine since we had the right to park there. First we appealed to the parking management company trying to explain the situation and highlighting the fact that I had the right to park from day one… without any luck. In this case we expect you to refund us a total of 120 pounds for the parking tickets as they were a result of your negligence. When presented with our position in a telephone conversation your answer was - “We are sorry for the resulting situation but there is nothing we can do about that. You will have to pay it yourself”, without even explaining why! We don’t feel that is right. It was your responsibility to ensure that we receive the permit on the day of our move in. When we called about it being missing you were not aware of that and explained that it seems that the previous tenants did not hand it in. To our knowledge the apartment was made vacant on the 16th of June giving you two weeks to become aware of the missing permit. In any case we expected a higher standard from a large and renowned company like Chancellors and certainly better customer service. We sincerely hope that you will reconsider your stance on this matter and improve our perception of your standards.

Kamil · 24 July 2017

★★★★★ 5/5

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I've just had a successful letting with Chancellors in Sunningdate. I dealt mostly with Jenny Wintermeyer who was a pleasure to work with, friendly, polite and very well informed. Because we were pressed for time, they pulled out the stops to finish all the paperwork in very quick time and in a very professional manner. The team who answered the phone were also very polite and helpful, especially Kate and Lauren. [Sorry I didn't have the chance to speak with Fraser - I'm sure he would have been just as helpful.]

Connie · 24 November 2016

★★★★★ 5/5

Google

Vassna was extremely helpful, and great to chat to, informative and been transparent the whole process

James · 20 April 2025

★★★★★ 5/5

Google

After we showed interest in viewing of a property with Chancellor, Amy Furray helped us to book a slot which was convinient. Conversations on phone and email was clear there after. We actually received guidance on every steps which was needed. Amy was so good in providing updates and kept transperency in the whole process. I would highly recommend Chancellors Estate Agents.

Lopamudra · 29 July 2022

★★★★★ 5/5

Google

Great support by Vassna. Its been such a flawless journey from the start to the end and she has been such a proactive person and being very professional. Thank you

Krishnadas · 13 March 2026

★★★★★ 5/5

Google

Great experience with Newbury Chancellors from the very first viewing all the way through to house completion, they were always friendly, happy to answer all questions and we could have as many viewings as we wanted. Would look to go through Chancellors again if needed in the future

Cerys · 22 June 2026

★★★★★ 5/5

Google

Brooke has been really helpful in helping us find the right property. Brooke has responded to emails and any questions we had regarding the property.

Hope · 3 December 2024

★★★★★ 5/5

Google

Vassna was very professional and showed us everything about the house 10/10!

Sean · 20 May 2025

★★★★★ 5/5

Google

Vassna is 10/10 very helpful amazing communication and helpful 100% would recommend

Kye · 20 May 2025

★★★★★ 5/5

Google

Brooke has been very helpful in my search to rent a house.

Nicole · 20 May 2025

★★★★★ 5/5

Google

Massive thank you to Lauren Moorcroft who arranged a viewing and answered all my questions, and another massive thank you to Brooke Shepherd who seamlessly took over my case and made the paperwork a breeze, they were both very responsive and helpful and thanks to them I have secured a place which suits me perfectly! Ace agents!

Jeremy · 31 December 2022

★★★★★ 5/5

Google

Harrison was so helpful, friendly and most of all very honest. We were shown round a property with all our questions honestly answered. We were also we left to wander round the house on our own. Harrison had plenty of time for us, we certainly didn’t feel rushed at all. Will be looking to sell through Chancellors after todays experience .

Sarah · 29 July 2022

★★★★★ 5/5

Google

Well organized team of professionals. Mrs. Vassna is a very nice person with a professional approach to the client and great knowledge in the field of work performed.

Piotr · 15 October 2024

★★★★★ 5/5

Google

Superb experience buying my first property. Luke was fantastic, very knowledgable and transparent with information. Agents at the Newbury branch were all very helpful and Charlotte from the Sales progression team was brilliant at chasing solicitors from both end. Would definitely work with chancellors again and would recommend to anyone.

James · 28 July 2023

★★★★★ 5/5

Google

Really it was nice to coordinate with chancellors,and Erin was very helpful and provided guidance throughout during the tenancy process.I strongly recommend chancellors for lettings to everyone,who would like to rent a property.

Saravanan · 25 July 2024

★★★★★ 5/5

Google

Brooke Shepherd was a very pleasant and helpful young lady who showed me around 3 properties that I looked at. After I had made my offer on one of the properties, Brooke guided me through the process. 😊 …

Tony · 21 March 2024

★★★★★ 5/5

Google

Worked with Brooke Shephered in find a rental and she was amazing

J · 29 April 2025

★★★★★ 5/5

Google

I sold a property with Chancellors. Overall a smooth process and I would recommend.

Joseph · 22 June 2026

★★★★★ 5/5

Google

Philip was very helpful wheb viewing a property with Chancellors. It was difficult to find and he went out of his way to give us instructions to successfully view the property. He was well informed about the property and very friendly.

Kayleigh · 21 January 2024

★★★★★ 5/5

Google

I have been using Chancellors for few years now for letting my flat in Newbury. I am incredibly happy with the excellent service I have received from everyone who dealt with the end-to-end process for getting my flat rented. Chancellors is fully managing the rental of my property, and this has given me piece of mind whilst living abroad. I fully recommend Chancellors Estate Agents for selling and fully managing properties.

Aparecida · 26 November 2024

★★★★★ 5/5

Google

previously renting out my property through chancellors and just want to say a huge thank you to team in Particular Thomas Shellard the Lettings Manager who kept in constant contact with me, found me suitable tenants and handled the end of tenancy fantastically. Have highly recommended him to all of my friends as a proffered letting agent

Nicola · 2 October 2022

★★★★★ 1/5

Google

Very bad service! Very rude and chaos planning. I payed all the tenants fee and agreed the key collecting time, but just before that time about 12 hours agents told me lack a safety check, need delay. And next week when the new agreed key collection time came, agents told me need another safety check need another delay. I booked all the things about moving home, and checked out my current flat. These bad delays make me spend more money for moving home, this agency just very bad on planning their things and make customers inconvenient. Very angry about it.

Monte · 19 June 2024