Every review we hold for the Newbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery bad service! Very rude and chaos planning. I payed all the tenants fee and agreed the key collecting time, but just before that time about 12 hours agents told me lack a safety check, need delay. And next week when the new agreed key collection time came, agents told me need another safety check need another delay. I booked all the things about moving home, and checked out my current flat. These bad delays make me spend more money for moving home, this agency just very bad on planning their things and make customers inconvenient. Very angry about it.
Monte · 19 June 2024
Agent replied · 19 June 2024
Thank you for reaching out to us Monte, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
★★★★★ 1/5
GoogleAppaling property management and unfair fees. They are charging fees on uncollected rent of over £18,000 on two tenancies and did not tell me what was going on for many months. Made no real attempts to resolve matters beyond issuing standard arrears notices. Have allowed arrears to build up of over 12 months in one case and still wanted to create a fixed term renewal. In the other case, despite both me and tenants both wanting to leave Chancellors owing to poor service and poor communication, they continue to apply fees when tenants remain in situ even after you've left them. Making it very costly to leave. Their Be very careful in using them.
David · 12 June 2024
Agent replied · 19 June 2024
Dear Mr Gayther,
We are naturally sorry to receive your negative review and we are aware of the proposal that was put to you and accepted and agreed to by yourself. We are sorry that you have left this review as from our email exchanges we agreed a way forward, and this was on good terms. We again would like to take this opportunity to wish you all the best with your new agent.
Many Thanks
★★★★★ 5/5
GoogleAbbey was super polite and really helped me through my house hunting journey.
Emma · 20 March 2025
Agent replied · 20 March 2026
Thank you, Emma! We're thrilled to hear that Abbey provided you with excellent support during your house hunting journey. Your satisfaction is our priority, and we appreciate your kind words!
★★★★★ 5/5
GoogleThey have been proactive and responsive in my search in housing. Brooke was very helpful and nice when handling my inquiries.
Grace · 26 November 2024
Agent replied · 10 December 2024
Thank you Grace for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI had an appointment with Gwen who work for Chancellors it was really nice meeting her she Shown me 2 properties and i like the both but i need 1 so i asked from about my decision anyways it was a good experience with optimistic manager Gwen thanks a lot.
Nikhil · 20 July 2025
Agent replied · 20 March 2026
Hi Nikhil, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleShannon has been a great help throughout the rental process, highly recommend.
Chloë · 20 March 2025
Agent replied · 20 March 2026
Thank you, Chloe, for your fantastic review! We're thrilled to hear that Shannon provided you with great support during your rental process. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes from the Chancellors team!
★★★★★ 5/5
FacebookThis is the first time I’ve dealt with Chancellers letting agents over the past year and a half. Recently Rachel Axton has provided me with excellent customer service as I have now vacated the property.
Rachel is a prime example of how to deliver a 5 star service, there’s needs to be more Rachel’s in the world. Thank you Rachel for all your hard work and hassle free support truly appreciated !!!!!
Palz · 20 October 2017
Agent replied
Thank you for your review
★★★★★ 5/5
GoogleChancellors were great help in finding an apartment, Really got to appreciate Lauren from the team, She understood the requirements and she was very professional in handling our case.
We are very happy with Lauren's services and I would definitely recommend Lauren and team to my friends and people looking for rented apartment in Newbury.
Saikumar · 29 July 2022
Agent replied · 29 July 2023
Hi Saikumar, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleErin was absolutely amazing! Answered every enquiry in a timely and detailed manner about the property . There is nothing I would change about my experience with Erin and chancellors.
Sandeep · 29 May 2024
Agent replied · 19 June 2024
Hi Sandeep, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
★★★★★ 5/5
GoogleApproachable and continous communication makes it easier for ur as clients so next step is clear, totally recommended to contact them if anything;
Thank you
Jyoti · 20 February 2026
Agent replied · 20 March 2026
Thank you Jyoti for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleBrooke has been so helpful throughout my house rental hunt
Hassan · 20 March 2025
Agent replied · 20 March 2026
Hi Hassan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleFind an apartment can be really overwhelming and challenging at same time, but Vassna made it super easy for us. Cheers
Onyi · 16 October 2024
Agent replied · 22 October 2024
Thank you for leaving us this great review onyi, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleIt's been great experience with Chancellor team and they helped us to get the right property on time as we needed it urgently. Specially want to thank Lauren from letting agent team to show various rented properties and getting agreed with one of them on priority. Would like to also thank to Brooke.
MAC · 2 September 2022
Agent replied · 29 July 2023
Hi MAC, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleWe had a great experience and appreciated the prompt response in getting us a viewing. The communication from Brooke was and has been outstanding and we will definitely be staying in contact with Brooke for further enquiries.
Candice · 22 December 2023
Agent replied · 21 March 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleOur appointment with Rhys was an absolute pleasure. He was extremely friendly, polite and knowledgeable about the property. He made sure all questions were answered and was efficient in following up with feedback about the next steps. If only all agents were like Rhys!
Deryck · 29 June 2023
Agent replied · 29 July 2023
Thank you for this wonderful review Deryck. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleThank you, Chancellors of Newbury! You are everything that an agency should be! I really appreciate all of your patience and your hard work to make everything happen. Particular thanks to Harrison who has been absolutely excellent and gone the extra mile at every stage. Liz
Liz · 30 April 2023
Agent replied · 29 July 2023
Thank you Liz for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleCouldn’t have asked for a better experience with Vassna. Kind, personable, clear and concise. Just so easy to communicate with and she genuinely wanted to find us what we were looking for. Very pleased!
Lauren · 20 November 2025
Agent replied · 20 March 2026
Thank you, Lauren! We're thrilled to hear you had a fantastic experience with Vassna. Your kind words about her dedication and communication mean a lot to us. We're glad we could help you find what you were looking for!
★★★★★ 1/5
GoogleDo no use these people as a tenant. Moved into an unfurnished apartment to find it full of furniture. Their answer was to make me homeless at no charge which was very kind of them.
After dealing with the problem myself I have returned home from holiday to find the heating and hot water not working during winter. They did send someone to try fix the issue but that failed again so rang back at 15:31. Nothing happened at all. No call back, no one came to try fix it again. I was just ignored. Very unprofessional outfit.
Oh and the place was unclean with light fittings hanging down and a filthy balcony when I took possession.
Andrew · 7 March 2024
Agent replied · 21 March 2024
Thank you for reaching out to us Andrew, we are sorry to hear of your current frustration. To enable us to look into the matter and try to resolve these frustrations for you please send an email to directors@chancellors.co.uk. Thank you.
★★★★★ 5/5
GoogleSue and her team were wonderful to work with when selling our property... she was knowledgeable, patient, informative and very professional. I highly recommend Sue and her team.
Sue · 20 May 2024
Agent replied · 19 June 2024
Hi Sue, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them. Thank you.
★★★★★ 5/5
GoogleI had previously a nightmarish experience house hunting and the memories resurfaced as I embarked on this journey but against my expectations, Chancellors came through in a way I did not expect. I had a nice experience working with Brookes who was available at anytime I called and made this experience worth it. I deeply appreciate
Nnamdi · 20 March 2025
Agent replied · 20 March 2026
Hi Nnamdi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleUnfortunately we weren’t able to find our home with Chancellors Newbury, but we had such a positive experience with Vassna, we couldn’t not write a review! We were new to the area and Vassna did her absolute best to make us feel welcome and tried her hardest find us a suitable home! A very happy and lovely letting agent! Thank you for all your help Vassna! X
ROSA · 17 October 2024
Agent replied · 22 October 2024
Thank you, Rosa, for your wonderful review! We're delighted to hear that Vassna made your experience positive, even though you weren't able to find your home with us. We will be sure to pass this onto the team for you.
★★★★★ 5/5
GoogleBrooke has been wonderful and extremely helpful on our journey to finding a suitable rental place. She’s quick and responsive and genuinely seems to care about her clients. Thank you so much Brooke for your help!
Alison · 27 November 2023
Agent replied · 22 October 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleErin helped us explaining well about property and she is valuable asset to Chancellors. Thanks Erin and Team
Thanseer · 25 October 2024
Agent replied · 8 November 2024
Hi Thanseer, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleBrooke has been wonderful and extremely helpful on our journey to finding a suitable rental place. She’s quick and responsive and genuinely seems to care about her clients. Thank you so much Brooke for your help!
Allie · 22 November 2023
Agent replied · 21 March 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
