Chancellors Newbury reviews

★★★★★ 5/5

Google

I found Vassna very helpful, very professional. she show me everything in the flat. She listened to me as well and my needs. i felt lisened to. I am very happy and satisfy.

Rosalie · 22 May 2026

★★★★★ 5/5

Google

Vassna is the best very helpful

Fadzaiishe · 20 November 2025

★★★★★ 1/5

Google

Nightmare dealing with Chancellors Newbury as a tenant. House was listed as available on 28th Aug. We go ahead with this and start organising around that day. Turns out it's not available that day and earliest we can move in is the 1st Sept. Not a big issue, annoying, but we could work around that. Partner starts work on 3rd, so gives 2 days to get unpacked. For 3 weeks leading up to that date, we're chasing for tenancy agreement. All forms we had been sent now mysteriously had 4th Sept, and I repeatedly asked for this to be corrected to the 1st Sept as we had now agreed, but nothing came. Tenancy agreement finally comes 2 working days before we move in. Wrong date. I chase this and 1 working day before we move in, we finally get a tenancy agreement with the correct date. I pay the deposit and rent, and think that all the stress and hassle with Chancellors is now behind us, but little did I know... Moving day. I call Chancellors to arrange getting the keys. 3 calls (9am, 9.30am, 10am), all get diverted to Chancellors HQ (bracknell) because no one answers phones in Chancellors Newbury. I'm told all 3 times that they'll mark it as urgent and I should get a call shortly. Finally I get a response from Chancellors about 2hrs after they've opened. They tell me I have to collect keys from Landlord. I call the landlord and he is not in the country at the time. He says Chancellors have the keys, but I can collect his spare from his daughter. 2hr round trip, where I only manage to get a single front door key. The furniture doesn't fit through the front door. Fed up, we drive to Chancellors Newbury, as the landlord said they have the full set of keys. Arrive at Chancellors and they say that the landlord hasn't done the electrical safety certificate and that they cannot hand over the keys (the keys they told me the landlord had!!) because they're facing a £30k fine if they do that. Why not tell me that in the first place rather than making me drive around Hampshire? The manager there (Sue, I believe) explains she can only give the keys to the landlord or an electrician. So we're stuck. Vans full of furniture, and no where to go. No sincere apology, or help to arrange an electrician to come out and sort it immediately. She just blames the landlord. We don't care who's fault it is, we just want to move in, as we had arranged with Chancellors to move that day. Finally get the keys when someone the landlord has sent comes to Chancellors. He takes the keys from them, walks 2m and passes them to us. Since then, no apology. Nothing from Chancellors to apologise for not checking the property was ready to move into on the day we agreed with them. Nothing from them to apologise for making us drive halfway round Hampshire to find keys which they actually had. Very poor handling of the whole situation. Where possible, avoid using Chancellors! Extremely poor organisational skills throughout the entire process then just blame the landlord when Chancellors themselves were the only people we were dealing with.NegativeProfessionalism

Will · 20 June 2021

★★★★★ 2/5

Google

Had a very good check in tenancy experience. Everything was dealt with speed and I felt supported. A shame that the entire experience got ruined by the check out process. After having a very quick agreement from the landlady that the deposit should be returned in full, Chancellors took about a month to provide the money back. Not only that took longer than the 10 days imposed by the Government, but also there was never any sort of escalation or managerial attempt to support. Really felt like my complaints were not taken seriously after sending so many emails. Very disappointed with the overall experience and therefore cannot recommend. Even started approaching TDS directly and was about to initiate a dispute. Totally unnecessary drama for such a simple deposit situation.NegativeProfessionalism

Catarina · 20 June 2021

★★★★★ 1/5

Google

I recently moved to Newbury and needed one rented accommodation, so I checked online and contacted Chancellors. Then at time of viewing I pointed few defects with property and I was assured from the AGENT that they'll be treated apart from the dirty carpet as Owner is not willing to spend much.. Still I agreed and mentioned in mail immediately after viewing, but these people tried to play smart and they didn't added this to agreement, which I was not aware of. As molds in house, window are not closing, shower not working, carpet cleaning, Broken Blind replacement, broken handles and fresh paint and similar issues were already conveyed to Agent by me over mail and she talked it over the phone as well. They delivered the house to me after 10 days and when I saw property upon entrance, nothing was done. And Now Chancellor told me check with Thames property Management which I suppose is third party who maintains the house. So, i checked with them and now they're taking so much time its been almost month since I'm checked in. And just shower is replaced so far after reminders. And when I requested to get the work done ASAP, now they're telling we're trying but it was not in agreement, But I told her I clearly conveyed the issues in mail and it should be responsibility/job of Agent to take corrective action in agreement or what ever they do. Still I'm waiting for work to be completed. I've added only few pictures for referenceNegativeResponsiveness, Quality, Professionalism

Vipul · 20 June 2021

★★★★★ 5/5

Google

The team have been great with our sudden need to find a new home for my family. Vassna has consistently kept us updated of where we are at in the process, making us feel the least amount of stress as possible.

Matthew · 20 February 2026

★★★★★ 5/5

Google

Shannon was really helpful in discussing the letting process and I felt very much at ease using chancellors for my property! Highly recommend and amazing service!!!!!

Ciara · 20 March 2025

★★★★★ 5/5

Facebook

I have used Chancellors for a while now and there have been some ups and downs but I have found that when you develop a working relationship with a named individual it makes a real difference In particular, Shannon Seymour has done an amazing job in trying to résolve recent issues. She has liaised closely with the tenants, us and the contractors making sure issues were resolved quickly and efficiently. She is courteous and really helpful. I should add that Charmaine Smith was also great!!

Evie · 13 October 2020

★★★★★ 5/5

Google

I’ve been using Chancellors for years now and I’ve never once had any problems. I’ve been incredibly pleased by the service. The estate agent I found that helped me find my perfect home was a kind young woman called Vassna Willcock who helped me and my wife find the perfect home to settle down in. We were pleased as it was easily accessible to places around it such as shops which didn’t make getting around very hard. She found us the greatest place to live the rest of our lives in as we are not as young as we wish to be and are in retirement. Big thank you to everyone on the team

Dave · 19 December 2024

★★★★★ 1/5

Facebook

Well where do you start. Firstly this is not a reflection on the Sales team. They have been pleasurable to communicate with but little they can do in terms of letting. Office Manager????????? Who ? THE LETTINGS TEAM ARE A JOKE. TIMOTHY IN PARTICULAR!!!!! NO RESPONSE, LITTLE CORRESPONDANCE AND POOR COMMUNICATION. The background. A young couple apply to rent a property. The young lady is 28 weeks pregnant and looking to up size due to arrival and a growing family. Usual viewings etc takes place and an application is applied for to rent a property. All the paperwork etc is submitted and the couple await the response from letting team and landlord after compulsory checks are complete. During this period Chancellors are advising the couple to hand notice of termination to their current letting agreement with another landlord. They DO NOT take this advice until 100% the letting agreement is signed by all parties. This was a struggle as the letting team did not know a particular body part from their elbow. 15 Days after signed agreement an email is received from Chancellors informing the couple that the landlord has withdrawn. NO REASON OR EXPLANATION. JUST AN EMAIL. NO PHONE CALL FROM LETTING TEAM OFFERING ANY OTHER PROPERTIES OR ADVICE!!!!! JUST AN EMAIL. There is now a young couple 28 weeks pregnant having handed in their Notice to terminate soon to be homeless. GREAT WORK CHANCELLORS!!!!!!!!!!

David · 9 August 2020

★★★★★ 1/5

Facebook

Chancellors asked several times to come and update the valuation on our property. We arranged for 1400hrs today. At 1410 nobody had arrived and so I called the office ….. 1st lie - I was told that I had cancelled the appointment by the lad who answered the phone, no I hadn't, why would I be ringing to find out where Chris was? 2nd lie - Oh we tried to ring you several times this morning to check you would be in......that's strange as I was in all morning and have no missed calls!! Its better to tell the truth than to try and come up with pathetic excuses which can be checked. I have told them I have no faith in them and to take me off their books. Very disappointing service after my wife and I spent hours tidying the inside and outside of the house.

Kev · 11 March 2020

★★★★★ 5/5

Google

Very smooth and professional experience with Newbury Chancellors. Brooke has made our experience very easy and I would highly recommend Brooke. We also worked with Sami through the referencing process which was also a great experience. The time from first viewing to moving in was very swift and we were updated throughout the process. Thank you Brooke and Sami!

Maxwell · 30 May 2023

★★★★★ 5/5

Google

I am very happy about the experience with Chancellors. The responsiveness and commitment are highly welcome'd. I stay out of UK and its made me easy for me to approach them, and they understood my situation as I am far and supported to the best. Special Thanks to Lauren (one of the agent) who I co-ordinated for my property. She is really a great help ..Thanks.

Imran · 2 October 2022

★★★★★ 5/5

Facebook

I was assisted by Amy Midlane and Leisa Copper to rent my new home and both have been fantastic from start to finish, super friendly, really helpful and kept in touch every step of the way checking in with me, making sure I understood everything. Leisa went above and beyond to help me get together everything I needed for the references and took time to make sure I could do everything I needed to before I move in. And Amy made sure everything went through without any issues. I've been really impressed and would definitely recommend Chancellors on the basis of this experience.

Sophie · 5 November 2019

★★★★★ 5/5

Google

Erin was very nice and helpful We had a viewing with Erin earlier today Sat 31-08-2024, she gave us a proper tour of the house and answered all our questions. She was very nice too!

Juan · 22 September 2024

★★★★★ 1/5

Google

We have never used these agents but they are extremely pushy and regularly harass myself and my husband to sell / let our property when they have been told several times to desist as we are happy with our agent. I feel hounded by them which is a horrible feeling - like being stalked.

Annika · 20 September 2025

★★★★★ 5/5

Facebook

I cannot say enough good things about Chancellors in general. We have been customers of theirs since 2003 and have always enjoyed excellent personal service from them. They have always gone that extra mile - that's why we've stayed with them so long and will continue to support them. Of particular note is the long-suffering and endlessly patient Mary Hughes who puts up with demanding clients such as ourselves! She really pulls out all the stops to make sure we secure the best options, and she is incredibly quick and efficient in dealing with issues. Thanks Mary for all your hard work. And well done to Chancellors in general for your excellent service. Here's to many more years.

Sonya · 19 July 2019

★★★★★ 5/5

Google

I have worked with Sue Shelley over the past 7 years or so when she has been responsible for finding us great tenants and making sure our property has always been rented out. Her knowledge of the market is excellent as is her advice on how, when and what to market our property. She has always been extremely professional - a great person to work with!

Sarah · 29 July 2022

★★★★★ 5/5

Google

Natasha has been invaluable in helping us through the letting process. She's always been quick to respond and preempted a number of problems. Even though we had a complicated timeline, Natasha managed it with her colleagues excellently. Thank-you!

C · 25 July 2024

★★★★★ 5/5

Google

Vassna is lovely. She has always been helpful and patient with us. Highly recommend

Junie · 20 June 2025

★★★★★ 5/5

Google

I had an excellent experience working with Vassna Willcock. She was incredibly helpful, professional, and always quick to respond to any questions I had. She guided me clearly throughout the process and made everything smooth and stress-free. I truly appreciate her support and friendly approach. Highly recommended

Hisham · 20 November 2025

★★★★★ 5/5

Google

Vassna has been a massive help and made me feel at ease throughout the whole experience! A credit to your team!!

Evie · 27 March 2025

★★★★★ 5/5

Google

Harrison is a delightful character and was a great help to us in our property search. He is a 'people' person and therefore was interested in us, the 'buyers' and provided empathy, understanding and of course all the relevant information, in our search. He's a stylish young man and good company. We wish him all the best in his career.

Prue · 30 January 2023

★★★★★ 5/5

Google

A massive shout out to Harrison, normally buying a property can be stressful, I'm glad to say this was not the case for us. Harrison has done a wonderful job, giving us the best advice and putting us in touch with the right people to make our dream come true, what a pleasure it was to buy our home with chancellor's.

Emma · 1 December 2022