Chancellors Newbury reviews

★★★★★ 5/5

Facebook

I will like to thank Casey Gramson for her FANTASTIC work managing my property. She is always helpful and returned all phones calls and emails same day. She is highly talented. Silvia Clemete

Silvia · 30 July 2019

★★★★★ 5/5

Google

A huge thank you to Lawrence Charles for all his hard work helping us to purchase our first property. He has been our point of contact from the beginning and been readily available when we've needed questions answering. Our house purchase was not straight forward, however Lawrence kept us up to date, and informed of every situation. Many thanks to him and the team. Charlotte.

Charlotte · 28 July 2019

★★★★★ 5/5

Google

spoke to Harrison at chancellors, who was very friendly and professional on the phone, you could tell he knew what he was doing. the property I wanted to view wasn't available and Harrison kindly sent me some other property that would be suitable for me. thanks for your help Harrison :)

Daisy · 29 July 2022

★★★★★ 1/5

Facebook

Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Susanna · 28 November 2019

★★★★★ 5/5

Facebook

Kasandra Hopkins was brilliant, despite my having canceled on her twice and when we did finally meet, she was great with my six months old grandson, who insisted on taking centre stage.

Simeone · 31 August 2019

★★★★★ 1/5

Google

Don’t deal with them I book an appointment to view a house in Newbury area , I travel from Bridgend just to see it , after I go to there office to do some paperwork then back home in Bridgend, after 1 hour they call me and told me someone else top up the price for 940£ ( on the market was 900£ ) and if I want to put more to take the house ...so I lose my time , spend money on the fuel for what ? Because they like to play like this. They should be called Action Estate Agency . Do not deal with them . Bad estates !!!!

Bogdan · 30 July 2019

★★★★★ 1/5

Google

The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back. I accepted to live at one of their properties after I was told that the property would be professionally cleaned before I moved in. I told them that the flat was unfit to live in and that I had asthma so the flat needed to be cleaned. They assured me that the flat would be cleaned. When i returned at the start of my tenancy I found that the flat was still very unclean and began coughing uncontrollably. I had to get the flat cleaned personally, at great expense. The company said they'd do a second clean but this was two weeks into my tenancy. This showed a high level of disorganisation and a lack of etiquette from chancellors. They often do not respond to emails, claiming that they are too busy. I always pay rent on time and have been more than accommodating for their lack of professionalism. They are now trying to prevent me from obtaining my deposit back at all costs and are trying to claim money on the problems I brought up with the company prior to accepting tenancy. The carpets were filthy on arrival and there were iron marks on them. Val Smith did not record this but did record them after I left the property and is now trying to use this to stop me getting my deposit back! DO NOT USE THIS ESTATE AGENCY.

MuscleSheriff · 28 July 2019

★★★★★ 4/5

Google

Luke has been tremendously helpful and knowledgeable is his quest to assist me in finding a new home

Dries · 29 July 2022

★★★★★ 5/5

Google

Harrison was fantastic. He was so personable and full of knowledge! An amazing example of exceptional customer service!

Evelyn · 29 July 2022

★★★★★ 5/5

Google

Brooke at the Newbury branch has been very helpful and through her I have been successful in securing a house I was looking to rent. I would look forward to dealing with Brooke should I need to again in the future.

Colin · 5 June 2024

★★★★★ 1/5

Google

The Newbury branch is the WORST estate agency I have ever dealt with. They have zero care for any tenants. And do all they can to prevent you obtaining your deposit back. I accepted to live at one of their properties after I was told that the property would be professionally cleaned before I moved in. I told them that the flat was unfit to live in and that I had asthma so the flat needed to be cleaned. They assured me that the flat would be cleaned. When i returned at the start of my tenancy I found that the flat was still very unclean and began coughing uncontrollably. I had to get the flat cleaned personally, at great expense. The company said they'd do a second clean but this was two weeks into my tenancy. This showed a high level of disorganisation and a lack of etiquette from chancellors. They often do not respond to emails, claiming that they are too busy. I always pay rent on time and have been more than accommodating for their lack of professionalism. They are now trying to prevent me from obtaining my deposit back at all costs and are trying to claim money on the problems I brought up with the company prior to accepting tenancy. The carpets were filthy on arrival and there were iron marks on them. Val Smith did not record this but did record them after I left the property and is now trying to use this to stop me getting my deposit back! DO NOT USE THIS ESTATE AGENCY.

M.Sheriff · 17 May 2019

★★★★★ 5/5

Google

Brooke has been helpful, efficient and very professional.

Lauren · 1 July 2023

★★★★★ 1/5

Google

Awful Company. I had a very poor experience of viewing a house with them, and since then and having been off the property market for over 6 months and despite asking them multiple times to stop contacting, and the threat of a GDPR complaint, they still call and email me with generic emails and voicemails all saying the same thing.

Mark · 1 March 2023

★★★★★ 5/5

Facebook

Emma Cotterell has been dealing with my rental. She was really responsive and helpful especially when an unexpected change in my circumstances required some out of the box thinking. Thoroughly satisfied

Wendy · 25 September 2019

★★★★★ 5/5

Google

Phil was courteous and understood my requirements.

Anil · 15 July 2023

★★★★★ 5/5

Google

Clear and straightforward. Thank you!

Philip · 20 September 2025

★★★★★ 5/5

Google

Well the place was clean and i liked it. The agent who assisted me was a lovely beautiful lady and she explained everything to me. Thank you for your service.

Sibusiso · 19 November 2024

★★★★★ 5/5

Google

Brooke Shepherd truly understood my property requirements in Newbury and arranged a viewing slot that fit my busy schedule perfectly. Their professionalism and dedication made the entire process seamless. Highly recommend them for anyone searching for their dream property in Newbury!

Soumya · 20 May 2024

★★★★★ 5/5

Google

I am extremely satisfied with the assistance Lauren has provided. Thank you Lauren, much appreciated.

Anish · 2 October 2022

★★★★★ 1/5

Facebook

Dreadful service, continuous changes in staff, failure to carry out basic instructions, continuous failure to keep records up dated, continuous failure to fully and completely inform vendors of what has or hasn’t been agreed, and ultimately to blackmail vendors to make good your failings. This is NOTHING short of disgraceful behaviour, that had our decease aunt not been such a kind person we fully would have left this run to court proceedings, comfortable in the knowledge that we would countersue for the costs and interest and that we would happily have involved media at the most valuable to Chancellors point…locally, whilst defending / countersuing. At no point has Chanellors managed to even reply to questions / respond to complaints (and there is a very long list of them) nor unfortunately have Chancellors apologised to us, and the costs incurred by their numerous changes in staff, failure to comply to instructions or update staff etc, has ultimately cost a charity well over £1700! Disgusted

Dinah · 6 July 2018

★★★★★ 5/5

Google

Brilliant service 👍👍 …

Sunny · 20 September 2025

★★★★★ 5/5

Google

I would like to take this opportunity to thank both Sue and Declan from the lettings team for their outstanding first class service when helping and advising me on my day to day landlord responsibilities and issues. There is always a friendly smile on arrival followed by a wealth of knowledge and experience, what more could a landlord ask for, Well Done!!!

PHIL · 28 July 2019

★★★★★ 5/5

Google

Thank you Lawrence Charles and team for selling my house. Once we decided to use chancellors the process was quick and easy our house was online within days and sold within a week of marketing. Lawrence was incredibly helpful when negotiating the sale and I am sure because of he was achieved a higher price for our house. Thank you very much!

Jemma · 28 July 2019

★★★★★ 1/5

Facebook

I really don't know what wrong is with this company. First nicely they contact you, and later they don't pick up the phone or reply for messages. They keeps flats to rent which are not available any more. Someone could tell me for what are you keep them then? I can understand mistake but is not first time when I caught a contact with your Agents and I'm getting ignored. It's not nice especially when you earn money for helping them. No recomend

Marta · 9 April 2018