Every review we hold for the Newbury office, from every platform, shown as written. First names only.
★★★★★ 1/5
FacebookHorrendous lettings agency. It's been over 5 weeks since I've moved out and my deposit hasn't been returned, despite many promises that it will. All the agency fees and where do they go? You get dismissed at every opportunity - even by managers. The start of my tenancy should have been a flashing red light with changing the moving date around and the lackluster approach. If I owed them money there is no way this would be dragged out. Do yourself a favour and AVOID AT ALL COSTS!
Jennifer · 4 April 2018
Agent replied
Did you get your deposit back in the end?
★★★★★ 4/5
FacebookExcellent customer service! Georgia Onions helped me with my rental property, she kept me up to date and confirmed everything via email we agreed on the phone. Only one negative, due to management availability during the upcoming bank holiday weekend, I needed travel 160 miles to get my passport verified prior to the move in - this wasn’t the best experience, but at least the team was apologetic about the issues and thankfull after I popped around with the required ID. Fingers crossed there will be no issues on the move in day.
Zsolt · 22 March 2018
Agent replied
Thank you for your positive review and for your understanding regarding our availability during the bank holiday weekend. We will be sure to pass this feedback onto the team so that we can ensure we’re providing the highest level of service we can.
★★★★★ 1/5
FacebookThis is the worst property management group i have ever seen. They mis-sold the agreement with tenant, by not disclosing the matter in full, and later cause a lot of trouble to tenant. I would suggest not to sign up property managed by Chancellors. Or if you signing up, please get all the clause clarified as they don't disclose all the terms properly.
For my case they just mention tenant responsible for utilities & water in agreement as a standard clause. Never disclose a huge fixed amount of water charge applies to the property. As a responsible tenant, tried to setup water account at the beginning, however water company confirmed no account exist for that property and same informed to agent. Spent entire tenure (16 months) and nobody inform anything about water bill outstanding. 2 months after leaving the property, agent coming back with outstanding water bill part of landlord's maintenance fees, which need to be paid out. While enquiring they advised, it was not mentioned clearly to me, however this is outstanding water bill need to be cleared in time. I would have not signed the agreement at the first place if this was clearly mentioned to me at the beginning.
So must say, stay away from this company.
Biswajit · 20 March 2018
Agent replied
Hi Biswajit, thank you for getting in touch, we can see you have already raised this concern internally and we will be in touch in due course. Many thanks.
★★★★★ 1/5
FacebookDreadful. Was very interested in viewing a property but they kept putting me off (couldn't make this day, didn't do weekends, no staff free etc. .etc). When I finally pinned down an appointment, they rang the morning of the viewing to say an offer had been accepted on the property. Funnily enough, I've been watching said property and it's still for sale (not STC - For Sale)!! This has now happened with another property but the estate agent in this case was more blunt. I was told they preferred viewers who had already sold their home or at least had a firm offer on it. When I persisted, she announced they'd had an offer on it anyway. You guessed it; it's still For Sale (not STC !!!). I do feel sorry for the vendors. What a shocking outfit.
Christine · 9 March 2018
Agent replied
Hi Christine, we are sorry to read of your negative experience. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this for you? Many thanks.
★★★★★ 5/5
GoogleBrooke and Louise have been extremely helpful and responsive during my renting process. Going above and beyond and always responding promptly to any questions I may have. I’ve really appreciated their professionalism throughout this process.
Sophie · 17 August 2024
Agent replied · 24 August 2024
Hi Sophie! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI only met Vincent this morning at 10.15am. By 3.00pm he had found me the perfect place to live! I couldn't have picked somewhere better myself. He really listened to my criteria and was very kind! Five stars from me! I recommend Vincent and the Chancellors team 100%.
Beth · 29 July 2022
★★★★★ 5/5
GoogleBrooks been very helpful always with my current tendency and future one which I need always relaying asap with help.
Kamal · 20 March 2025
Agent replied · 20 March 2026
Thank you, Kamal! We're thrilled to hear that Brooks has been so helpful with your tenancy. Providing timely support is our priority, and we're glad to know you feel well taken care of. If you need anything else, just let us know!
★★★★★ 1/5
FacebookDay 2 without heating or running water at all due to a water leak which is damaging the landlord's property. No offers of assistance or support whatsoever from Chancellor's. Despite them fully managing the property. The Landlord has also contacted Chancellor's to no avail. My family awoke to a freezing cold house with only the wood fire keeping us warm over the Christmas period. I have emailed the directors, and received no response. I have contacted all available numbers, and been told I cannot speak to a manager, cannot have my call escalated, cannot even know the name of a manager, but that they can send an 'urgent memo'. Several of these 'urgent memo's' have been sent since the first time someone answered the phone, at 9:04 yesterday. I have been directed by several call centre staff to speak to the Newbury branch, who are "open until 5pm today" (yesterday) despite them not answering the phone. Having driven down there with my two year old, paid for parking and walked to the branch, it was closed. All day. I have no further routes to take outside of social media, and I am at the end of my tether. Absolutely disgusting.
Christian · 31 December 2017
Agent replied
Hi Christian. Thank you for contacting us. I am aware that you have raised your concerns via our Complaints Procedure and we will review this matter internally and come back to you within the given time frames. Many thanks.
★★★★★ 1/5
FacebookRented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.
Danni · 17 November 2017
Agent replied
We are sorry to learn that we did not meet your expectations on this occasion during your tenancy. We are also very sorry to hear that your experience in buying a property did not meet our usual high standards. Please contact SeniorSupport@Chancellors.co.uk with full details so that we can look into this appropriately.
★★★★★ 5/5
FacebookI would like to thank Jaymie Cobb for her excellent service. She promptly replies to my emails, and she is very polite and professional.
Best regards,
Monika Salter
Michelle · 3 March 2020
Agent replied
Thank you for these kind words! Always a pleasure to help??
★★★★★ 5/5
GoogleI have been dealing with Brooke, who I have found to be extremely professional. She calls when she says she is going to call, emails when she says she is going to email and during a recent property visit, she arrived on time, knew everything about the property and was able to answer all of my questions. A pleasure to deal with.
Phil · 2 October 2022
Agent replied · 29 July 2023
Thank you for leaving us this great review Phil, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleChancellors & Luke have been great for our house hunting needs, listening to what we liked and didn't like, tailoring viewings to suit us and finding and showing us properties we hadn't even shortlisted. Thank you for the house hunting help!
Matt · 20 April 2024
Agent replied · 19 June 2024
Thank you Matt for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
FacebookCasey Gramson (account manager) has always been very professional and performed tirelessly and diligently especially during a challenging time with a particularly tricky client.
Her communication has been seamless, and she has followed through on all issues that were raised to completion, including ensuring all works were managed efficiently. She has been very consultative and highly reliable and assisted me with all enquires.
Her detailed knowledge on all aspects (legal/contractors etc)has also been greatly appreciated.
Highly recommended !
Dorian · 31 January 2019
Agent replied
Well done Casey!
★★★★★ 1/5
FacebookThis agencyin headington has been hassling me with calls for 4 months despite asking them on several occassion not to; i have never registered with them and they've obtained my details.I'm not selling a house and don't want to buy one. If i did i woud not go through them. Their tactics are appauling and if they are spending time calling likes of me then you could be wasting your fees. Have passed on complaints to leading authorties now also. Buy from elsewhere.
Clare · 12 April 2017
Agent replied
Hello Clare and thank you for your feedback. We're really sorry that you've been receiving these calls and would be more than happy to make sure you're suppressed on our system - please get in touch via seniorsupport@chancellors.co.uk with the number in question.
★★★★★ 5/5
FacebookGreat customer service, tips and advice and what's available in the rental market ready for one of my friends to take the next step! Thanks Lauren Moorcroft for all your help !
Mags · 9 December 2016
Agent replied
Thank you
★★★★★ 5/5
FacebookThese guys have been fantastic! We sold our house over the asking. They were all really professional and friendly - we'll done all team especially Sian, Harry and Amy @ Aylesbury Branch
Lesley · 10 November 2016
Agent replied
It was a pleasure... you've been an absolute dream to work with and what a great end to get over over price.😄
★★★★★ 5/5
GoogleThe team at Chancellors were amazing at helping us get into our property swiftly. Customer service is excellent and everyone was so helpful and quickly dealt with any queries we had during the application process.
Kerry · 25 July 2024
Agent replied · 24 August 2024
Hi Kerry, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleI haven’t secured a house just yet but I am very happy with the service I am receiving from Bryony Hallum so far. As soon as a house pops up within my budget I am one of the first person she calls. Very happy with the positivity and helpfulness I am receiving so far.
Farid
Farid · 30 April 2023
Agent replied · 29 July 2023
Thank you Farid for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
GoogleI am really happy with the Chancellor Team and the way they are supporting me to search for the rental property is really commendable. Speacial Thanks for Brooke who has been engaged so far for viewing the properties considering the requirements and proposing the best suitable property. I Looking forward to get a let out agreed in coming days. Cheers!
Tushar · 1 November 2022
Agent replied · 29 July 2023
Hi Tushar, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleHarrison was very helpful and presentable - an asset to Chancellors Newbury. Many thanks.
Peter · 29 July 2022
Agent replied · 29 July 2023
Thank you for leaving us this great review Peter, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
GoogleDealing with Harrison has been a pleasure. He is great at building rapport, had taken in all of my requirements and when I requested to view another property pointed out that it wasn't a good fit so it really felt that he had understood my needs.
Susie · 29 July 2022
★★★★★ 5/5
GoogleAaron is very good at his work and very polite to customer.
Sai · 2 October 2022
Agent replied · 29 July 2023
Hi Sai, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleThanks Harrison. You have been wonderful showing us the property. Really appreciate it.
Archana · 29 July 2022
Agent replied · 29 July 2023
Hi Archana, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleHarrison has been very friendly, professional and communicative throughout the process. Highly recommended.
Rory · 29 July 2022
Agent replied · 29 July 2023
Thank you for leaving us this great review Rory, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
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