Chancellors Newbury reviews

★★★★★ 1/5

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AVOID. Absolutely terrible service. 4 days before I was due to move in to a property which I had already paid a deposit and first month’s rent for, as well as having signed a contract, I was told the property had been sold so I could no longer move in. I was never even informed that the property was up for sale. This was over a week ago and despite phoning every day and speaking to 6 or 7 different people at Chancellors I have still not been refunded any of my money!

Poppy · 7 September 2020

★★★★★ 1/5

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My sister put a deposit and first months rent of £1130 on a house to rent (also signed a contract) , 4 days before she was going to move in they told her the property had sold, they did not inform her the property was even for sale. They still haven’t refunded her any of her money which they said they would in 3-5 working days (now been well over that) She has now had to use all of her months wages for the deposit and first months rent on another property (with a decent estate agent) and has informed them of this and they just keep fobbing her off! Absolutely disgusting company! AVOID

Sophie · 7 September 2020

★★★★★ 1/5

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Absolutely useless in property management. I’m not sure what service I’m getting for the astronomical fee they’re charging but I’m starting to think I can do a better job managing the property myself from Australia. It’s taken Chancellors 3 months to get a gas safety certificate passed and with poor communication to contractors, it’s costing me more money because guys turn around up to the property “without the right part” for the job. High staff turnover is also a sign of the rotten culture. Avoid this firm like the plague.

Gerrit · 31 August 2020

★★★★★ 3/5

Google

The lady I spoke with was very helpful and supportive to me when i was looking for rented accommodation, downside, was the property I was to view the dates got moved and by the time my viewing came up the property had gone. First come first served but I was OK with that. I would use them again if I need to rent in the future

Lorraine · 1 December 2022

★★★★★ 5/5

Facebook

Good experience! Your staff Rebecca Joel is excellent. She is professional, respectful and very helpful in ensuring that everything goes well from the agreement preparation to the day we move in to the new accomodation. Great service!

Ririh · 7 March 2018

★★★★★ 1/5

Facebook

Very unreliable. Have been waiting since this morning for a call back for a key code to a new property for my uncle to move into. We have spoken to various employees who have promised to be in contact but to no avail. We are currently sat outside his now previous property with removal vans packed and ready to go to the new property. He had to vacate his property by 12pm today he is 72 and now homeless. We have visited the office in Brecon and that is also closed. We are disgusted with the service or lack of that has or in this case not been provided.

Polly · 9 August 2020

★★★★★ 5/5

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This is the first time I have dealt with Chancellors, they provided us with excellent customer service a good properety,I would like to say a big thank you to Joanna Mawson for being very helpful and organising.

Dóra · 19 February 2018

★★★★★ 5/5

Facebook

I would like to give a special thanks to Chenge Dziya for making my move so much easier. Her professionalism is second to none and has always managed to help me with queries I've had since moving into the property. Chenge has always managed to help me really quickly and has always gotten back to me within the promised time frame. A big thank you for all if your help.

Alessandro · 15 November 2016

★★★★★ 1/5

Google

Absolutely terrible, avoid if you can. Their property management is the most frustrating bunch of people I've ever had to deal with. The first guy we had Rob did absolutely nothing to deal with any of the issues in my flat, and when he actually did do something he did everything wrong, I ended up just going via my landlord instead because at least it would actually get done. I was on good terms with my landlord, and he agreed that he would release my deposit in full, unfortunately chancellors did not. I spent three days arguing with them, they claimed that I had missed payments, owed them fees which were never made aware to me in the contract. I had to send them bank statements, ask them to send me evidence in the contract where I owed these fees. Of course they couldn't send me any evidence because these fees never existed, and I finally got my money released. But yeah, just don't bother.

Ali · 29 July 2020

★★★★★ 1/5

Facebook

o whom it may concern, I am not used to giving this kind of review or writing at all because I believe that we can all make mistakes. But I think there are mistakes that cannot be made 3 times. A month and a few days ago exactly I started to fill out the documentation to acquire a house with Chancellors. They called me very early every day and they were always very aware of what I needed. It took me a week to fill out the form and send all the documentation. The landlord approved us and only our references were missing. They sent us the contract for 25th June and we are supposed to have the house that day. They called me and told me that at 11:30 am on the 25th we would meet at the house to hand over the keys. On Tuesday 23rd June they emailed me to tell me that unfortunately they have to delay the day of moving because we did not have the complete references. We accept that and delay the day to 1st July. On July 1st we were told that it was impossible to move in because the Landlord had withdrawn the application due to our references and 3 days later an email arrived saying that our references are correct. On July 2nd the girl from the agency called me and told me that she has another house that we do not need anything else. That we do not have to worry at all and that she was going to take care of everything and we could move on 9th July. As we were supposed to move on 25th June. We paid rent and deposit on 22nd June and from that day everything was delayed. We thought because they were just putting everything in order but each time we were delaying and delaying more and more. We are on July 7 and the only thing I have done is try to call them and speak to the person in charge but they tell me that at the moment they cannot speak with me. Another very relevant point is that Lucinda Sturla the girl from the agency no longer works there since July 4 and now the manager was Olivia. I am trying to communicate with Olivia from that same day, July 4 and it is IMPOSSIBLE. I spoke to the manager, John and he says he can't do anything because he doesn't have the letting department. What type of company does this to its clients who HAVE ALREADY PAID AN INCOME AND A DEPOSIT OF MORE THAN 2,600.00 POUNDS? The MASSIVE PROBLEM is that at the moment I am on the street because I am supposed to sign a contract for June 25 and then for July 1 and THERE IS NO ANSWER. I left my house on the 25th because the contract ended. This agency takes money from you and does not care about you. This is unheard of and disrespectful to us. Now I am trying to get my money back for two days and I don't get a response. Finally I decided to take legal action and go to lawyers because it seems disrespectful to me.

Laura · 7 July 2020

★★★★★ 5/5

Google

Very cordial and has individuals interests at heart. Great people with a good mindset to work with.

Dora · 20 June 2025

★★★★★ 5/5

Facebook

Francesca Deacon has been dealing with my rental and has been superb throughout. She resolved all issues very quickly and was always very responsive to emails and replying to phone calls. Very good service.

Andy · 1 October 2019

★★★★★ 5/5

Google

Very kind staff and they were able to answer my questions.

Athithan · 20 August 2025

★★★★★ 5/5

Google

Philip was very professional and helpful

Bukky · 24 October 2023

★★★★★ 5/5

Google

I was looking for house to rent near about Newbury and Brooke Shepherd MARLA has been great to provide all necessary info and support to me . Great service by team and agency

Nand · 19 November 2024

★★★★★ 5/5

Google

Lauren was really helpful and knowable about the property. I would recommend Chancellors if you are looking to rent

Lucy · 2 September 2022

★★★★★ 5/5

Google

Thank you Philip for your all your help. Great services.

Gabby · 29 June 2023

★★★★★ 1/5

Facebook

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Richard · 8 November 2017

★★★★★ 5/5

Google

Brook has been very helpful and I would recommend her without hesitation.

Clara · 30 April 2023

★★★★★ 1/5

Google

Absolutely terrible, avoid if you can. Their property management is the most frustrating bunch of people I've ever had to deal with. The first guy we had Rob did absolutely nothing to deal with any of the issues in my flat, and when he actually did do something he did everything wrong, I ended up just going via my landlord instead because at least it would actually get done. I was on good terms with my landlord, and he agreed that he would release my deposit in full, unfortunately chancellors did not. I spent three days arguing with them, they claimed that I had missed payments, owed them fees which were never made aware to me in the contract. I had to send them bank statements, ask them to send me evidence in the contract where I owed these fees. Of course they couldn't send me any evidence because these fees never existed, and I finally got my money released. But yeah, just don't bother.

Alistair · 24 February 2020

★★★★★ 5/5

Facebook

I have had nothing but amazing experiences with Chancellors and especially Casey Gramson, she is always prompt and professional. nothing is ever missed and I am very happy with all of Casey's help

Romy · 3 October 2019

★★★★★ 5/5

Facebook

I would just like to say a BIG thank you to Scarlett Harrison, Property Manager, for all of her excellent and prompt service in regards to my recent contract extension. The communication was very thorough through every step and I greatly appreciate it. In addition in the past when I have had queries she has always been efficient and happy to help which is very reassuring. Thank you.

Leslie · 2 October 2017

★★★★★ 5/5

Google

Brooke has been amazing , found us a property within days . Couldn't ask for anything better

Amanda · 1 November 2022

★★★★★ 5/5

Google

Hannah is so lovely and helpful. She showed me a couple of properties. She is really friendly.

Niki · 1 November 2022