Trusted Agent profile · Newbury · Berkshire
Verified
★★★★★
1,034 reviews across 3 platforms
45 Northbrook Street, Newbury, Berkshire, RG14 1DT
Part of Chancellors, see every office.
Chancellors's office in Newbury, Berkshire, at 45 Northbrook Street, is rated 4.4 out of 5 across 1,034 reviews on three platforms, including 680 Google reviews rated 4.6. It won Gold in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
680
Reviews on Google
This office
353
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Newbury office, from every platform, shown as written. First names only.
5/5
GoogleThe employee there vassna willcock was very kind and professional towards me and as this was my first house I was looking at she made it very simple for me to get the jist of it. I am very pleased
Hi alesha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleJack was absolutely amazing and made the process very quick. He had a great understanding of my needs and wants and helped me secure a property quickly and efficiently!
Hi Mia, we are so pleased that you enjoyed your experience with us. Thank you for leaving us this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI've worked with Jenny, Kate and Lauren at Chancellors on a number of letting properties and they've shown outstanding sense of proficiency. Very good with customer services and have always looked after me as well as tenants I represent. Thanks girls. Keep the good work up!
thanks Jose. its lovely to work with you.
5/5
Google"Fantastic Experience with Brooke Shepherd MARLA! Highly Recommended!" We had a fantastic experience working with Brooke while searching for a new rental for our family. She was professional, attentive and always provided …
Thank you Uzoamaka for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleBrooke is an incredible Estate Agent. She is conscientious, attentive, and very friendly. Would definitely work with her again!
Hi Chad, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleRhys was very polite and approachable and helped us with the forms and follow ups in timely fashion. Thanks Rhys
Thank you for this wonderful review Raj. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
5/5
GoogleHannah Jacobs has been extremely helpful to us. She provided excellent information and support and we feel she can be trusted to assist us as required.
Thank you for leaving us this great review Simon, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Google5 Star all the way. Thank you to Caroline, Jake, Mark, Maxine and the rest of the team at Chancellors. So professional. There are many estate agents in Newbury and I spoke to a few when considering to sell my property, but you guys have proved me right in my selection. Such a personal and professional service with great communication. I would certainly recommend you to any one else looking to sell. Great work and thank you again.
1/5
GoogleI don't typically write reviews, but this might be the only way I can get a call back from the Newbury Branch... Terrible experience with Chancellors, I've called numerous times about a property they have for sale. I always get redirected to head office as nobody ever seems to answer the phone at the Newbury branch. I've left 4 messages for a call back about a property, and nothing. Complete silence. Cannot believe I've had to chase this much just to ask some questions about a property. If you're looking to sell your house with these guys I'd probably stay clear, unless you want them to ignore potential buyers! Look forward to your robot response, "please email us so we can resolve your issues."NegativeResponsiveness
Hi Katie, we are sorry that you have not been able to get through to our Newbury branch. So that we can resolve this for you, please send an email to joanna.cook@chancellors.co.uk and we will notify the branch on your behalf. Many thanks.
5/5
GoogleHave been very helpful and continue to keep helping us find a home - Rhys has been brilliant!
Hi Leah, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleBrooke Shepherd was fantastic throughout my tenancy, I’d recommend to anyone!
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleHad a thoroughly positive experience with Chancellors. It was my first time looking for a property, but our agent Declan was incredibly helpful and patient! Declan helped me right from finding the ideal location and property to signing the final contract. I feel like he went the extra mile to help make my experience as comfortable as possible. Had none of the hassle I had anticipated when renting a property. Thank you Chancellors and Declan!
5/5
FacebookAustyn Green is our property manager, he has been so professional and helpful with a recent issue and is always very responsive whenever we have needed him. His customer service is excellent and he is a credit to the company ??
Thank you so much ??
5/5
GoogleHad a thoroughly positive experience with Chancellors. It was my first time looking for a property, but our agent Declan was incredibly helpful and patient! Declan helped me right from finding the ideal location and property to signing the final contract. I feel like he went the extra mile to help make my experience as comfortable as possible. Had none of the hassle I had anticipated when renting a property. Thank you Chancellors and Declan!
5/5
GoogleA huge thank you to Tom and the team for your personable approach! I was consistently kept informed and couldn’t have asked for more. I highly recommend!
Thank you for leaving us this great review Katie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookTom From chipping Norton was easy to deal with, friendly and most of all not pushy!!!! He helped us along the way and made it a lot easier to go through the moving process. Would recommend Tom as well as other members of staff!
Thank you Holly!
5/5
GoogleChancellors provided excellent help and advice in the initial stages of the future sale of the flat. A meeting at the relevant flat was arranged, contract signed and a review/video for advertising completed. Subsequent updates are regular on viewings/situation.
Hi Richard, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleBrooke has been great to work with, professional and efficient.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleRhys was super knowledgeable and friendly. Worth keeping in contact with if you’re looking for a place!
Hi Ahmed, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleLuke was very helpful and informative on the viewings, and clearly knew about the property he is marketing.
Thank you for this wonderful review Anna. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAmy was really helpful in preparing our viewing today and was knowledgeable about the property too. She has also kept us informed about the offering process.
Thank you for leaving us this great review Kevin, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookHave been in work contact with Chancellors for the past few months and I have a great experience, never had any problem, Nicola Ferguson is amazing and make communication very efficient and smooth. It's a pleasure to work with them! Highly recommended.
Thank you Virag it is good to work with you. Always there when we need your help.
1/5
GoogleI don't typically write reviews, but this might be the only way I can get a call back from the Newbury Branch... Terrible experience with Chancellors, I've called numerous times about a property they have for sale. I always get redirected to head office as nobody ever seems to answer the phone at the Newbury branch. I've left 4 messages for a call back about a property, and nothing. Complete silence. Cannot believe I've had to chase this much just to ask some questions about a property. If you're looking to sell your house with these guys I'd probably stay clear, unless you want them to ignore potential buyers! Look forward to your robot response, "please email us so we can resolve your issues."NegativeResponsiveness
Hi Katie, we are sorry that you have not been able to get through to our Newbury branch. So that we can resolve this for you, please send an email to joanna.cook@chancellors.co.uk and we will notify the branch on your behalf. Many thanks.
5/5
FacebookI had Miss Lily Sines dealing with my case. she responded quickly and solved the issue in the best way.. She is very is friendly, supportive, efficient and experienced thanks to Chancellor for including Miss Sines in their team
Thanks for your feedback??
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Thatcham won Trusted Agent; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
