Chancellors Newbury reviews

★★★★★ 1/5

Google

It's a nightmare to deal with the Newbury agents. It has been almost a month since I vacated the property and the deposit has not been refunded. I've emailed them multiple times. All I get in response is we will attempt to contact the landlord. I also expect to receive a refund of the additional rent that was deducted due to auto debit. According to the agnecy, the refund should take three to five days to process. I haven't received news about the rent refund yet either. Having followed up several times with no result makes me feel tired.NegativeResponsiveness, Quality, Professionalism

Trupti · 20 June 2022

★★★★★ 5/5

Google

Thank you Lauren for the extra effort during the busy time i really appreciates you and your team. Its a big help to me and all the very best to you

JEEJA · 29 July 2022

★★★★★ 5/5

Google

Harrison was enthusiastic, knowledgeable and pleasant. His demeanour certainly helped to present the properties in a most attractive manner and had clearly taken trouble over the appearance ahead of our arrival.

Chris · 29 July 2022

★★★★★ 5/5

Google

I have had a great viewing experience with Chancellors managed property in Newbury recently. Very professional, on time viewing and nicely managed properties in advertisement. I would recommend to use Chancellor's for your property requirements!

Benjamin · 20 March 2025

★★★★★ 5/5

Facebook

Me, my husband and our daughter just moved yesterday to our new flat. I can't belive all process was so quick and not as complicated as I first thought. Very special thanks to Nathan Tan, he was very patient and professional, he really supported us. He explained us everything, sometimes twice as we are not a native speakers ;). If you're a bit scared of all this "scary" agencies, forms, processes and other things that may seem to be complicated I can honestly recommend you chancellors and Nathan. Big thanks again!

Judyta · 20 November 2016

★★★★★ 5/5

Facebook

What a pleasant experience! I went into the Henley branch and spoke to Jon, a very helpful employee for your Henley area. I needed some assistance in my property search and I was very impressed with your employees knowledge of the area, not only places/areas within my budget but also how close the houses were to everything else I would need to be around or near my new home, schools, shops etc! I'm in a bit of a rush as I am moving to the area for a job and knew nothing about Henley and surrounding suburbs. Whilst I was in the branch I was comfortable the whole time and did not feel pressured at all, which is refreshing for an estate agents! I left feeling like I had real direction on what was now within my means and will be back to arrange viewings next time I am in the area! A great experience overall!

Berran · 1 November 2016

★★★★★ 5/5

Google

Excellent service, even when they were busy. Lauren was great at getting things moving quickly and the rest of the staff ensured all of my messages were relayed when needed.

Mo · 2 September 2022

★★★★★ 5/5

Google

Josh and his team handled the sale of our house . We have been extremely impressed with the team there attention to detail and there attitude to enquiries and general helpfulness through the whole process. We looked at a number of Estate Agents in the area and had varied valuations which were quite wide ranging. Without doubt Josh was the one who seemed to have the best understanding of the market in the area and his valuation / suggestions where found to be spot on. Thank you Chancellors - highly recommended.

Myra · 30 July 2016

★★★★★ 5/5

Google

So far Bryony has been so personable, helpful and communicated so well, the stresses involved with moving have been helped by her so much!

Lucy · 31 March 2023

★★★★★ 5/5

Google

Very happy with the service offered by Chancellors. The sale of our my late grandmothers house was handled professionally and sensitively by every staff member we encountered. In particular Jack Flanagan who facilitated the sale, he was incredibly friendly and professional. He even went the extra mile (literally) when there were fears that the house had been broken into and we were unable to get back quick enough Jack offered to go and check and report back to us. Thankfully, the house had not been broken into, Jack re-secured the home and contacted us to let us know that all was safe. I know that in the future, when we are looking to buy or sell our a home, the first organisation we will be approaching is Chancellors.

Seven · 31 July 2015

★★★★★ 5/5

Facebook

I had a brilliant call from Kassandra Hopkins last Friday who was great. She found me the best deals for my position and made me feel so comfortable throughout. A very easy phone call and transaction. Would 100% recommend to anyone! Many thanks Kassandra.

Dan · 14 August 2019

★★★★★ 5/5

Facebook

I have contacted few agencies around High Wycombe area, Chancellor's has been the best so far as very promptly response. The Client Service Advisor Lee Brenton is very polite, kindly and extremely helpful. By choosing to use Chancellor's, hope to be a rewarding experience.

Vasile · 25 July 2019

★★★★★ 5/5

Google

I have used Chancellors for years to find tenants for me. They always go above and beyond to keep me informed and have never let me down. Mainly work with Brooke and Richard but the whole team are friendly, helpful and efficient.

Sarah · 3 December 2024

★★★★★ 5/5

Google

We started our house selling journey through another agent. They sold themselves to us extremely well, I just wish they'd done the same job in selling our house. We decided to change agents and on the recommendation of a friend we approached Chancellors. From that first contact, to meeting Caroline for the valuation, to signing up, through regular calls from Sarah, Max, and Caroline, regular emails, constant feedback about the viewings, a veritable conveyer belt of prospective purchasers, two of which had made appointments to see the house before the photographer had been around which just shows that they were selling our house straightaway and knew their clientele. A week & a half down the line we had three offers, 1 under the asking price, 2 at the asking price. There is not a single thing I would change about Chancellors, they have been perfect. I just wish we'd started with them.

A · 20 April 2014

★★★★★ 5/5

Google

William has been incredibly helpful during our current house search, keeping us up to date with changes and advising us throughout the process. Thank you Will for all your assistance!

Ellen · 29 July 2022

★★★★★ 5/5

Google

Our viewing was hosted by Harrison, who ensured we had the best viewing possible. Harrison was enthusiastic, friendly and you could clearly see the passion he had for his job. It was by far the best viewing we have had because of the aforementioned reasons. It would be great if every estate agent viewing was like this one. Would highly recommend. Tom

Tom · 29 July 2022

★★★★★ 5/5

Google

We started our house selling journey through another agent. They sold themselves to us extremely well, I just wish they'd done the same job in selling our house. We decided to change agents and on the recommendation of a friend we approached Chancellors. From that first contact, to meeting Caroline for the valuation, to signing up, through regular calls from Sarah, Max, and Caroline, regular emails, constant feedback about the viewings, a veritable conveyer belt of prospective purchasers, two of which had made appointments to see the house before the photographer had been around which just shows that they were selling our house straightaway and knew their clientele. A week & a half down the line we had three offers, 1 under the asking price, 2 at the asking price. There is not a single thing I would change about Chancellors, they have been perfect. I just wish we'd started with them.

Malcolm · 31 July 2013

★★★★★ 5/5

Google

Our journey started a year ago when myself and husband visited all the local agents to see what property's were on the market and to get ourselves registered. Within days we started receiving the standard email notifications from most of the agents, Sue Palmer at Chancellors went one step further and would also give me a regular call and advised me of new houses that had come onto the market. Finally we found a house that we were interested in (unfortunately this was with another agent) we went into the branch explained that we were not yet on the market but asked if we could view the property in question, after viewing the property and liking it we expected a follow up call from the agent but all we got was silence. A week later we contacted the agent and told them we were interested in the property we were advised that we should make an offer on it. As we were still not on the market and obviously not sold our house we did not feel this was an option although we did say we would be prepared to pay full asking price, we left the agents and heard nothing again from them. We were now ready to market our house and needed to make the decision on which agent to use, my initial thoughts were to use the agents that we were hoping to purchase our next property through but from my experience with lack of feedback and follow up calls trying to buy through them I started to question do I wish to sell through them? One of my neighbors had just sold their house with this agent so I asked them for a recommendation, needless to say my initial concerns were confirmed and I was advised not to use them. As if by magic a hour later I had a call from Maxine Hall at Chancellors asking how the property hunt was going? I explained I needed to put the house on the market she promptly arranged for her manager Caroline Florence to come and do a valuation. I have to say I was a bit concerned as I had not had any friends who had used Chancellors to market their property so I was heading into unknown territory, I need not have worried as the minute Caroline came through my front door I knew we had made the right choice using them to sell my home, she gave me an idea of the property value and explained how Chancellors would market the property for me. We signed the contract on Wednesday and by Friday we had our first viewing, I am very pleased to say that just three weeks later and 28 viewings (some of these were second) all of which were accompanied by one of the lovely girls from the branch we had 4 people bidding on our property. I am pleased to say we managed to sell for more than we had marketed it for (thanks Caroline for some great negotiating). So if you are reading this and wondering if you should use the services of Chancellors Newbury branch I would say it's a no brainier go for it, for us they did exactly what they said they would do and we cannot thank them enough.

Maria · 31 July 2013

★★★★★ 5/5

Google

I have just rented a home and I am VERY pleased with how my family and I were treated. Jess was extremely knowledgeable on the house and was knew exactly what to do when it came to doing the paperwork. Processing the paperwork was very quick. Nathan and Jess worked very well together and I am very pleased with how it all turned out. I am from the U.S. and I am new to the U.K. I was very pleased with working with Chancellors and I would recommend going to that letting agency to any U.K. or U.S. citizen.

Hadoken1883 · 22 December 2012

★★★★★ 5/5

Facebook

I would like to say how helpful Stephanie Bowen Ashwin has been in helping myself and my husband find a property so efficiently and quickly. We are thrilled with the experience at chancellors and would love for Stephanie to be highlighted as doing a wonderful job!

Mariah · 14 December 2017

★★★★★ 5/5

Google

They have a wonderful team at Chancellors who are really helpful and take care of everything before you move in. Tom Shellard helped us immensely during this process and he is amazing at his work. Really a wonderful person to reach to out incase of any issues and we were able to move in to our new property hassle free. Appreciate his work ethics and for being understanding of our situation.

Rojalina · 31 March 2023

★★★★★ 5/5

Google

Thank you so much Lauren for helping us find somewhere to live so quickly. From the very first phone call Lauren was so kind and helpful! Thanks again

Kasmin · 2 October 2022

★★★★★ 5/5

Google

They were very helpful in finding me a place and Assisting me on how to seal the deal, Vassna and Gwen, Thanks alot.

Claires · 20 July 2025

★★★★★ 1/5

Google

So they are very nice until they take your money from you after this they don't know you. They put me to pay first week deposit £206, to cancel the property which I wanna rent it from market but they didn't cancelled nothing +£895 first month rent starting tenancy on 22/03/2022 . The application wasn't successful ,not my fault and after this today I called them back to give my money back ,so they asked me: "Are you not moving in already, in our sistem shows us that you are moved in.....😂 How we can trust in such people????

MRB · 22 March 2022