Chancellors Newbury reviews

★★★★★ 5/5

Google

I would 100% recommend Chancellors. I have used a few estate agents over the years and Chancellors were by far the most professional, helpful and efficient. I sold my flat for the value I wanted and the sale of my property went through quickly and smoothly. I'd like to thanks Lawrence, who sold the property, and Sally and Luke who have been so helpful resolving all my queries through to completion.

Emma · 28 July 2019

★★★★★ 5/5

Google

Always kept me up to date with flats that were in my budget and in the area I needed. Very helpful and answered any questions I had. Highly recommend

Jodie · 20 March 2025

★★★★★ 5/5

Google

Fantastic company and brook is such an advocate to them she’s been super helpful and can’t fault her she’s really broadened my expectations when looking into a new home

Suzie · 20 March 2025

★★★★★ 5/5

Google

Philip was really helpful and I really liked the property in question

Graeme · 24 September 2023

★★★★★ 5/5

Google

Excellent service and experience. Special thanks to Brooke Shepherd for being cooperative and helpful throughout our renting process.

Karina · 31 March 2023

★★★★★ 5/5

Google

I want to thank the Newbury letting team for the superb work. I received to notch service from them, when I did web enquiry, few hours later I received a phone call and viewing was booked. They made everything easy since I had just relocated from abroad, I will always refer my friends to Chancellors because they value their customers. Well done team 😍

Tawana · 30 May 2023

★★★★★ 5/5

Google

Thank you so much to Brooke, who helped me with my property search and has been amazing!

Layla · 30 April 2023

★★★★★ 5/5

Google

Dealt with Stacy from chancellors, really pleased with the service and professionalism, gave me all the information I required and made the process seamless.

Yves · 29 July 2022

★★★★★ 5/5

Google

Amy Furey went to great lengths to help me in a recent sales progression call. She was very helpful and easy to talk to.

Angela · 29 July 2022

★★★★★ 1/5

Facebook

I moved into a flat recently and chancellors lied to me about a number of things, my flat is £750 a month plus bills. They said there was heating and gas connected and they lied, multiple times in writing, they also forgot to write in tenancy that they gave my neighbours upstairs a key to my property to access my flat whilst I'm out, they lied about this over and over again until the neighbours actually locked me in my own flat because they 'arent comfortable with my background and me being on benefits' (one of the male students was caught peering through my window as I changed and weirdly chancellors have tricked me and caused me to be completely suicidal due to what they have done to me, I got this place in seek of refuge and chancellors EXPLOITED me.

Graham · 4 May 2021

★★★★★ 1/5

Facebook

We had a viewing booked on a property in chalgrove 2 weeks ago - we had arranged childcare and were on our way to the viewing to then receive a phone call from the branch saying the viewing was cancelled as the property was already under offer and had been for over 2 weeks - when I asked why they accepted our viewing request they couldn’t give me an answer. Over the next couple of days I phoned up multiple times about visiting other properties they were listing, and was always told “I’ll get someone to call you back”. Never heard anything. Would absolutely avoid this estate agency. Totally unreliable and unprofessional and wasted lots of our time. Luckily we’ve found a gorgeous new home with another agency

Abbie · 4 May 2021

★★★★★ 5/5

Google

Great to work with Brooke. She was in constant contact with me on my journey to find a rented property for me. Really impressed with her work ethic.

Martin · 20 March 2025

★★★★★ 1/5

Facebook

Didn’t have the best experience with these agents was interested in a property that has been withdrawn! But was interested before the property was withdrawn but i called them countless of times to arrange a viewing with no luck ??

Joshua · 16 January 2018

★★★★★ 5/5

Google

Excellent service from Tom and his team. Very friendly, helpful and knowledgeable! Will definitely recommend.

Emrah · 30 May 2023

★★★★★ 5/5

Facebook

Jayne Morris - Jayne first dealt with the letting of my house when she worked in Kington Office but then she moved to Chancellors head office but I am very pleased she is still looking after my property as I am more than happy with how professional and courteous Jayne is. Any matter arising with regards to my property is always dealt with immediately and I know I can rely on Jayne.

June · 19 October 2017

★★★★★ 5/5

Google

We had a viewing with Brooke, she was very welcoming and helpful answering our questions to the best of her ability and was in touch later and kept us in the loop regarding the availability of the property we viewed and others available in the area.

Chloe · 12 June 2024

★★★★★ 5/5

Google

Kudos to Vassna for her good customer service while assisting us with property viewings.

Ahmed · 20 August 2025

★★★★★ 1/5

Facebook

My review is specific to the lightwater branch. Bad mannered, unprofessional and incompetent are the words I would use to describe the staff. They found me buyers back in June who have still not signed their contracts along with the buyer at the bottom of the chain. There are 4 others in the chain above and we have all signed and are ready to exchange contracts. The managers have not replied to the last 2 emails I sent asking them to get this resolved. The whole process since signing up with them has been far from satisfactory. Wrong price on the house, wrong details and a complete disregard for me as a customer. The manager, in particular, seems to think it is beneath her to deal with customers once they have signed up. I have never dealt with a company before who refuse to answer emails from their customers. My job involved dealing with estate agents and in 15 years I never came across behaviour like this. I wish I never signed up with them.

Mary · 22 February 2021

★★★★★ 5/5

Google

Tom and his team were fantastic! Really helpful from start to finish with our enquiry. Will 100% be using these guys again.

Elliott · 29 July 2022

★★★★★ 5/5

Facebook

As a landlord who uses the services for Chancellors for Property Management ; the services provided by South East property Management team has been excellent. The services of Ms Isabelle Jakovljevic in particular has been splendid. Her services with respect to my Property Management has been great. I have been with Chancellors now for over 5 years and my overall experience has been very good. Radhika Vinod & Vinod Ramaseshan

Radhika · 16 February 2018

★★★★★ 5/5

Facebook

I want to thank Adam Lewis for his excellent work!! He was truly helpful and caring and made the process of moving in so much simpler and enjoyable. He made my experience with chancellors great! Thank you once again!!

Sónia · 16 November 2016

★★★★★ 5/5

Facebook

Lucy Harcup has been very accommodating with my request. She was also very prompt in getting back to me. Appreciated her efforts! Hopefully would be able to find a property suitable for us soon. Thanks.

Geztel · 3 November 2019

★★★★★ 4/5

Google

Vassna helped us a lot in finding accommodation. She is really a nice and friendly person with great customer service

Precious · 28 May 2025

★★★★★ 1/5

Facebook

This company seem to think they operate by different standards than other estate and letting agents. Had a bad experience when purchasing our home through them as they would not take our house off of the market until the moment we exchanged. And now trying to rent a property through them, they delayed getting back to me for so long the house I was interested in has been let and they wouldn't consider me anyway as I am reliant on my ex husband to pay the rent as I am a stay at home mum with 2 small kids despite other companies being happy with him as a guarantor. Would never deal with this company again.

Emily · 13 October 2020