Trusted Agent profile · New Cross
Verified
★★★★★
287 reviews across 1 platform
163 New Cross Road, SE14 5DG
Part of Your Move, see every office.
Your Move's office in New Cross, at 163 New Cross Road, is rated 4.6 out of 5 across 287 reviews on 1 platform, including 287 Google reviews rated 4.6.
Every review we hold for the New Cross office, from every platform, shown as written. First names only.
5/5
GoogleMarcus was instrumental at helping us secure a flat in London. He was constantly helpful and professional and went above and beyond to ensure we were well looked after through the whole process. We're really happy with the property and the service we have received.
5/5
GoogleSelling a property during a pandemic is not exactly a breeze, but Phil and Harry were extremely helpful and patient through the thick and thin! I've been their client for a number of years and am now purchasing a new property with them. Highly recommended!
5/5
GoogleYour move is amazing! The people there are very dedicated. Credited to Kenisha, Marcel, James, Harry...they never let you down, and doing the work to the best of their ability----deserve lots of compliments. Thank you Team Your Move!
5/5
GoogleLovely very professional and helpful estate agent Richard , even on his day off he picked up the phone!
5/5
GoogleHaving moved house several times over the years this is the best estate agent I have ever dealt with. They are exemplary & I just wish there were more like them. They are friendly, helpful, professional & work tirelessly for you. I couldn’t recommend them highly enough. Just fab fab fab
5/5
GooglePhil and the team have provided me with an excellent service spanning the letting and eventual sale of my property. I have been particularly impressed with the steady flow of good ideas that Phil provided when I was unsure how to proceed and for his proactive approach.
5/5
GooglePravas was amazing, helped out greatly. Very smooth process. Thank you
5/5
GoogleI am really pleased with all the service that I received. Very helpful team. A thanks to James and Harry. I want to use this opportunity to say a big thanks to Harry for all your support very much appreciated. Keep up with the good work.
5/5
GoogleMarcus has been really helpful in finding the right property for us. We called for another property to rent, which unfortunately was unavailable, but the agent was ready to show us another flat for the same price and also really nice. Nice experience
5/5
GoogleWe had a great experience with Your Move in New Cross. Throughout the whole process of finding a porperty Marcus was always very helpful, friendly and patient. He did everything possible for us to move in as soon as possible. Would definitely recommend!
5/5
GoogleBleona at the New Cross office was fantastic! Despite it being a public holiday she was immensely friendly and helpful. Would recommend to anyone looking for an agent to go above and beyond :)
5/5
GoogleDid a great job when we were buying in the area working with ourselves and the sellers to make the whole process as smoother as possible. Pretty much the opposite of what you'd expect from an estate agent. Would recommend!
5/5
GoogleVery efficient service, would highly recommend
5/5
GooglePhil was helpful, understanding and professional. 5*
5/5
GoogleYour Move New Cross provided a comprehensive service and went over and above in the sale of my flat. Phil regularly chased all parties and proactively provided me with updates in a friendly and timely manner. He also has a wealth of local knowledge and helped me navigate every step of my sale. Thank you
5/5
GoogleWe were really happy with how Phil went about renting out our flat in New Cross. He made the whole process extremely smooth and communicated well throughout the process. Would definitely recommend the Your Move team in New Cross to landlords
5/5
GoogleWe recently worked with Phil at Your Move who has been incredibly friendly, proactive and a pleasure to work with. We look forward to working with Phil and the team again in the future.
5/5
GoogleI have just come to the end of a long and complicated sale of a flat, involving a long drawn out probate process, made very challenging by the Covid-19 situation, and the fact that I live 200 miles away from the location of the flat. My point of contact at Your Move was Phil, who has been exemplary all the way through the process (over 12 months). If something needed to be chased - Phil chased it, If there were any issues, Phil raised them and followed up on them until sorted, If there was news, Phil updated me immediately. I never met him in the flesh, but Your Move have a great ambassador to their company with Phil. based on my dealings with him I wouldn't hesitate to recommend Your Move.PositiveResponsiveness, Professionalism
5/5
GoogleThank you Phil and your staff for seeing myself and Eileen through the sale of our property given the very difficult situation we found ourselves in.We both appriecated your professional approach.PositiveProfessionalism
5/5
GoogleI cannot emphasise just how important Phil and the staff at Your Move New Cross have been in the purchase of my flat. Phil has frequently gone "Above & Beyond" to ensure that the process was well managed and orderly. I am extremely grateful and recommend them very highly indeed
3/5
GoogleReally mixed feelings about this agency. Their processes when I signed up in 2016 were slow, they held up our on-boarding process with spelling errors in official documents and referencing. When we came to renew each year their process was archaic and bureaucratic (they used to require wet signatures from all tenants at the same time in their office that wasn't open after working hours but I believe they were changing this to email signatures a year or so ago). My tenancy with them ended in 2019 when the house was sold and landlord changed. The main positive I would say is that they did not break the rules with us, they weren't intrusive, imposing, and never visited without 24 hours written notice; although in fairness we dealt with maintenance issues directly with the landlord. Not the best agency, not the worst agency.
5/5
GooglePhil has been great, informed about the local market and professional to work with - both when we were buying a property that he represented, and giving us advice on renting a property. Highly recommended.
5/5
GoogleThe team at Your Move Estate Agents is excellent and provides professional service. Marcel helped my flatmate and I move smoothly into our new home. We couldn't have done it without his help and guidance.
5/5
GooglePhil and Harry worked really hard to get our sale through. They offered a realistic valuation, found a buyer quickly and then supported us through the entire process right through to completion, despite some unexpected bumps along the road. …
Thank you Liz. It was a genuine pleasure assisting yourself and Joe and wish you both the best for the future. We do of course remain at your service if you need us again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's New Cross office has 287 reviews across 1 platform: 287 on Google.
Your Move New Cross is rated 4.6 out of 5 across all 287 reviews, and 4.6 out of 5 on Google from 287 reviews.
Your Move New Cross, 163 New Cross Road, SE14 5DG.
