Trusted Agent profile · New Cross
Verified
★★★★★
287 reviews across 1 platform
163 New Cross Road, SE14 5DG
Part of Your Move, see every office.
Your Move's office in New Cross, at 163 New Cross Road, is rated 4.6 out of 5 across 287 reviews on 1 platform, including 287 Google reviews rated 4.6.
Every review we hold for the New Cross office, from every platform, shown as written. First names only.
5/5
GoogleWe bought and sold our property through Phil at Your Move who has been a real support and offered genuine advise wherever needed. Would definitely recommend working with him, he helped us in numerous ways. Thanks for the trustworthy service!
1/5
GoogleAbysmal, properly awful company and flat. Felt like I was undercover on Cowboy Builders or Watchdog. I wouldn’t stay in their places if they were the only houses on Earth. Rooms literally covered in mould, half the appliances were broken, they never respond when you ask them about things- one guy called Marcel told us if we didn’t let him in when he wanted, he’d just let himself in whenever. They hired a painter who damaged everyone’s equipment, there were flies in every room before we moved in, they don’t give you your landlord’s details, they sent us letters threatening to evict us over late rent before it was due, they refused to supply furniture they initially promised...there’s prob more as well. Oh yea and they charged a £1421 deposit for a mouldy flat haha. Sleep on the street before you rent with this lot, unless you’re desperate to relive Silent Hill 4.
5/5
GoogleI am pleased with the level of service I received from all the guys at the New cross branch. We had our house on sale for 3 years with various other estate agents, until we decided to go with Your move in New cross. Phil (Branch Manager) was very polite when he came over for the initial visit. But we have to give credit to James for actually putting in the work to get our house sold in a matter of months. He really went the extra mile for both us and buyer of our property. Any issue we had he was there day and night to assist us throughout the process, from start to finish. Thanks guys!
5/5
GoogleBrilliant service. Phil was extremely helpful, friendly and proactive during our house purchase. Would definitely recommend Your Move New Cross to anyone!
5/5
GoogleWent through getting a rented property through the agent Marcus. Was my first time moving out independently, and the process was made easy for all paperwork and on boarding. Your Move has been a great service for getting into a new property. They also use external systems for tenants to view all important documents and dates which I can access at anytime. Saves me a lot of time and paperwork having everything on 1 central system! Thank you!PositiveProfessionalism
5/5
GooglePhil and Harrison managed the recent sale of my flat. They were extremely proactive throughout the sale - securing a quick offer and continually pushing for progress and updates during a complicated conveyancing process. Would highly recommend them for anyone selling in the New Cross area.
5/5
GoogleAs property strategists, we instruct estate agents around the country at least once a month to sell property. As the top selling agents in the area, Your Move were instructed to sell 3 flats for our client and Phil's service and professionalism was exemplary throughout and stood out from the other agents we use. He was happy to work with our processes and requirements, quick to get the properties on the market, reported in a timely fashion, was proactive in solving issues and ultimately achieved excellent results. Recommended.
5/5
GoogleRecently I had the opportunity to rent my new house with your move agency , and Ion Babu, gave me all the Assistance that I needed to finish the rent process he was also Very profissional and polite . Thank you 😊 …
5/5
GooglePhil is friendly, helpful and professional. This Your Move has great local knowledge and experience. I highly recommend.
5/5
GoogleCan't thank Phil and the team enough for all of their help that they have given us with our house purchase! Great team!PositiveProfessionalism
1/5
GoogleUsed Your Move to help me sell my house. All was well until they overcharged me my by £2,000 and took over 2 months to refund me the money.
5/5
GoogleI have rented a property from New Cross and found Bleona and Ion to be very helpful and informative during the process. They were very supportive and I would recommend this office if you’re looking to rent in the area!
5/5
GoogleThe Sales team at Your Move New Cross have been great throughout the process of selling my flat - clear, communicative and always friendly and obliging. I’m very grateful to them for their help and would definitely recommend them.
5/5
GoogleHas been a pleasure to work with Harrison to complete our purchase. Always on hand to answer questions, and helped us push the sale along when the solicitors missed things. Would have been lost without his help! Thank you.
5/5
GoogleIt’s was a process, I would say was professional, although it was longer than we anticipated, Marcus was helpful throughout till we moved in
5/5
GoogleI have had a hard time finding the right place and dealt with a lot of agencies and agents during my search and I can honestly say Marcel from Your Move did an excellent job at making a very stressful process of moving a lot easier! Exceptionally professional, great at communication and very understating. Very grateful for his help and I wish him all the best . 5 star service !!!
5/5
GoogleGreat service. Thanks Phil
5/5
GoogleGood service with recent property sale. Hard working helpful team. Thank you to Phil for help throughout. Prompt to repond to calls and emails. Thank you.
5/5
GoogleHarry and Phil were helpful, responsive and adaptable throughout the process - would recommend their services.
5/5
GoogleVery very happy with the service, James Ellis was a fantastic contact to have and helpful through the whole process.
5/5
GoogleReally happy with the friendly service from Bleona. I felt confident that they could help me and they did! I just moved into my new property and the process was super smooth!
5/5
GoogleWords cannot express my gratitude. Your Move put their money where their mouth is. Unbelievable patience and skill in selling our house in such a short time for a decent price!
5/5
GoogleThanks Marcel for being such a professional person in handling my queries and questions around lettings
5/5
GoogleExcellent, friendly team. Great customer service, easy to deal with and exceptionally helpful - especially Marcel.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Your Move's New Cross office has 287 reviews across 1 platform: 287 on Google.
Your Move New Cross is rated 4.6 out of 5 across all 287 reviews, and 4.6 out of 5 on Google from 287 reviews.
Your Move New Cross, 163 New Cross Road, SE14 5DG.
