Your Move New Cross reviews

★★★★★ 5/5

Google

My Agent Pravas was absolutely amazing. He kept me up to date through out the whole process and went above and beyond to get me moved in. Highly recommend Your Move, fantastic agent.

Sajid · 20 March 2024

★★★★★ 1/5

Google

Incompetent fools. Forget to do basic tasks and checks. They also make mistakes with charges - always in their favour somehow. Otherwise, lots of BS.

Simon · 24 March 2025

★★★★★ 5/5

Google

Phil and his team at Your Move New Cross provided an exceptional service during our property purchase. They were always well informed, extremely professional and responsive. What sets them apart from the other estate agents we have known is their expertise when it came to managing and resolving issues during the conveyancing process, enabling exchange to happen on time. We would gladly recommend their services.

Nishita · 7 February 2020

★★★★★ 5/5

Google

Lovely agents who always try to help where they can. There have of course been a few issues with our rental flat (it’s a flat in London after all) but the agents at Your Move do their best to help out and we have been really happy with how they’ve dealt with us and our landlord. As far as agencies go Your Move have been really decent. Robyn in particular has been very helpful and friendly to talk to.

Emily · 20 March 2024

★★★★★ 5/5

Google

From the start until the finish of our flat sale, Phil and the team at Your Move were excellent. Always available, efficient and highly professional. I cannot recommend them highly enough

John · 20 March 2024

★★★★★ 1/5

Google

We wish we could give zero star. We have had a bitter experience with this company. My wife and I were looking for a new home and came across this estate agent on rightmove website. Initially we requested to view a flat in new cross which was taken by another tenant but the estate agent offered us to view another property in old Kent road which we really liked and choose to make our new home. The agent was informed that I am working full-time but my wife is student and working part time and would be back in full time at her current position a month after. The agent never informed us that we are required to have £37k income in total. However, we paid £462 holding deposit and he took 5 days to start referencing. He sent us a form after taking my payment over the phone and the form had a wrong figure. We told us to change the figure after we pointed to him. We offered £1240.00 and landlady accepted. We had less than 4 weeks to get new home. He took more than a week to complete the reference and five days more to tell us the result. He rang us and told us that our annual salary is less than the required income. He was asking us to provide a guarantor but we told him that we got none. He said he will speak to landlord and get back us on that day but he didn’t reply. In addition, he never got us back to us on two time when he said he will get back to us today or shortly. We lost so much time because of not communicating quickly. Last time when I spoke to him, I told him that even you can speak to my wife’s manager who can confirm u that she would be back to full time next week, he asked for the manager’s number but he never communicated him. The agent told me he will give me the final decision on that day but he never called and sent any message but we ranged him so many times. At night we found him advertising the flat again on the website without letting us know (even though he has our holding deposit). Anyways he called my wife next day saying he would refund us the money but the most important fact is that we had only 9 days to look for a new flat. This is was really frustrating for us. If we knew we won’t get the flat for not having income of £37k then we would never have given our holding deposit n waste our time. We got money back today after 3 days but surprisingly we were refunded only £282 in place of £462. It was written on the paper (which he sent us after taking the holding deposit over the phone) that if we don’t pass the reference or withdraw the offer then we won’t be refunded but here we didn’t pass any wrong information or have withdrawn the offer then we are refunded only £282? This is really really frustration from an estate agent like your move. Is there any solution ?? U wasted our 3 weeks almost and left with no choice to get better place or almost becoming homeless. Does this go with your company ethics????

Rehan · 7 February 2020

★★★★★ 5/5

Google

Awesome service from Phil and the team.

Omar · 20 March 2025

★★★★★ 5/5

Google

Phil Cantell is the best👌 !! …

Kristina · 20 March 2025

★★★★★ 5/5

Google

Phil has been excellent throughout this whole process. He has ensured that our purchase has run as smoothly as possible from start to finish and we are both extremely grateful.

Patrick · 20 March 2024

★★★★★ 5/5

Google

My sale with Phil at Your Move New Cross has just completed and I'm extremely happy! Phil (and the rest of the branch) have been brilliant throughout the sale. Phil is experienced, responsive and reassuring, and proactive when any issues arise. He's also excellent at highlighting what's so great about the area! Highly recommended! MatthewPositiveResponsiveness, Quality, Professionalism, Value

Matthew · 22 June 2021

★★★★★ 5/5

Google

I was very happy with the overall service that Your Move in New Cross provided. Phil was very accommodating, thorough and honest throughout the whole process. Communication from both Phil and James were excellent. I would not hesitate to use them again.I feel they went beyond their duty to help me sell my late fathers property and dealt with the matter sensitively. Thank you!

Katie · 7 February 2019

★★★★★ 5/5

Google

It was an absolute pleasure working with David and Phil. They are a class act. We were new to the buying process and when our solicitor communication was poor, David and Phil kept us updated and helped chase our solicitors to make sure our purchase went through. I would highly recommend them.

Dan · 20 March 2022

★★★★★ 5/5

Google

Absolutely fantastic experience working with Phil! So kind, and very proactive, thank you!

Beatrice-Lily · 20 June 2025

★★★★★ 5/5

Google

Great experience dealing with Phil and his team, highly recommended

Jonny · 20 March 2023

★★★★★ 1/5

Google

Marcus is unprofessional, I made an offer and had to chase him by phone for an update. When a smarter and more proactive estate agent negotiated better and got the deal closed, he resentfully phoned and aggressively asked for a reason. A deal isn't closed till a holding deposit is paid mate, know your market.

Moataz · 6 February 2021

★★★★★ 5/5

Google

Very good experience with Phil from initial contact to completion of sale. Very professional and prompt response to all comms and we were kept updated constantly. Will highly recommend and will do biz again. Many thanks Phil for all help and support in getting the deal through successfully

Tee · 20 March 2022

★★★★★ 5/5

Google

Cannot fault the service and attention to detail showed by Lynburge and his team. Extremely professional, and would highly recommend to anyone.

Stuart · 20 March 2024

★★★★★ 5/5

Google

I’ve rented a lovely flat for almost 1 year now the service offered by Your Move has been excellent! The team is professional and friendly. They are always reachable and super helpful.i would like to thank Harry and Phil cantell for going above and beyond for help tbey have provided. Thank you new cross move.

Suman · 7 February 2020

★★★★★ 5/5

Google

Fantastic service from Your Move Estate Agents - Phil was a superstar and he helped us both buy the flat and sell it again super smoothly. Thank you so much for all your hard work and for being so supportive. If we move back, we will of course be in touch!!!

Anna · 6 February 2021

★★★★★ 5/5

Google

Great service from start to finish & a great sales price achieved!!

Samuel · 27 March 2025

★★★★★ 5/5

Google

Phil & David gave a great service every step of the way. They were very knowledgable and knew the local area well. I felt that they treated me with genuine respect and cared about the business they were in. Well done guys I'm very pleased with the result.

Nick · 20 March 2023

★★★★★ 5/5

Google

Phil was fantastic. I was buying my first property and it was far from easy due to various reasons outside of all our control but Phil at Your Move made the whole process a lot simpler. He was incredibly supportive when I was losing my rag at times. Would highly recommend Your Move.

Merle · 7 February 2019

★★★★★ 5/5

Google

Great experience of selling with Your Move New Cross.Quick to get photographer in and ad up with many viewings to follow. Good communication throughout to keep the process going once an offer was made leading to a smooth sale. Thanks to Phil and the team at New Cross Your Move.

Juliana · 7 February 2020

★★★★★ 5/5

Google

The staff, Harry, James and Phil at the New Cross Branch were professional, polite and extremely helpful. Always at the end of the phone as and when I had a query or needed advice. I would recommend them and would certainly use them if I felt the need to move again.

Christine · 7 February 2019