Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKaren runs a tight ship
Really easy to deal with... always great to have Karen at the helm - we know she runs a tight ship! Lauren is conscientious and easy to deal with and early impressions of Charlie and Dan (?) were also good. Great team. Thank you
Rayna · 4 July 2023
Agent replied · 6 July 2023
Hi Rayna,Many thanks for taking the time to leave such a positive review. It is pleasing to read that you have been impressed with the service provided to you by our lettings team in Upminster. I know that Karen and the rest of her team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid was brilliant from start to end!
David was brilliant from start to end. Extremely responsive, kept me informed, proactive and gave me advice and helpful suggestions. I would definitely recommend him and use his service again for my future property needs. Thank you so much !
Irene · 15 October 2023
Agent replied · 29 October 2023
Hi IreneMany thanks for providing us with your feedback. I am pleased that you were impressed with the service extended to you by David throughout the transaction. I know that he will be very grateful for your kind words. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful and professional
The team are quick to respond to emails. They also follow up on issues that have been raised at my property. The team are professional and helpful. Very happy with their services.
Karen · 18 December 2025
Agent replied · 26 December 2025
Hi Karen
Thank you so much for posting your recent feedback. I was pleased to read that you have been happy with the service you have received from our lettings team. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKris and Tom have been great helping us…
Kris and Tom have been great helping us with information for the next steps. We weren't sure about a few things so we popped in and Kris was super helpful with the whole process! Very friendly and knowledgeable
Nathaniel · 24 November 2023
Agent replied · 31 December 2023
Hi Nathaniel,I just wanted to thank you for posting your feedback having dealt recently with our lettings team in Chelmsford. I am pleased that they were able to assist you with your queries and that their industry knowledge played its part in providing you with accurate advice.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHer communication skill is perfect
Her communication skill is perfect, she responded promptly to my emails and addressed my concerns.
Olu · 5 May 2026
Agent replied · 6 July 2023
Hi Olu
Thank you so much for your review. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have recently moved into my new rented accommodation and the whole process has been faultless. Sarah has been super helpful in making sure everything ran smoothly for me.
Highly recommend! :)
Amy · 31 March 2024
Agent replied · 28 August 2024
Hi Amy,
Thank you for sharing your experience with Sarah and how helpful she has been, we are so pleased you would recommend us.
All the best.
Chase Buchanan
★★★★★ 5/5
TrustpilotNatasha was amazing with me
Natasha was amazing with me, very welcoming, friendly and really catered to my needs. Would highly recommend.
Stuart · 8 December 2024
Agent replied · 23 December 2024
Hi StuartThank you for taking time out to post your recent review. It was great to read that you have found Natasha to be friendly and helpful during your dealings with her. I know she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby has been so helpful in finding us…
Abby has been so helpful in finding us the perfect flat to rent! As we are both busy and commute to London every day we needed something close to the station that wasn't ridiculously expensive and voila Abby gave us some great options and we found something within a few weeks! Thank you so much Abby!
Sabrina · 1 March 2022
Agent replied · 29 October 2023
Hi SabrinaI was pleased to read your comments regarding Abby. She is a real star and always goes out of her way to assist both landlords and tenants wherever required. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotInventory Communication
Communication was good, visit notice was adequate to allow tenant availability
Nathan · 26 May 2026
Agent replied · 8 June 2026
Hi Nathan
Thank you for posting your recent feedback regarding a recent visit to your property. I am pleased that you felt you were provided with plenty of notice prior to the visit and have been happy with the service you received. We all appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotDealing with Cameron
We dealt with Cameron who was promp, helpful and efficient. He offeres just the right amount of information and followed up on our questions whilst constantly giving us feedback
Geoff · 2 May 2024
Agent replied · 24 August 2024
HI GeoffI just wanted to reply to your review personally to thank you for your kind words. I am pleased that Cameron was efficient when dealing with your queries and kept in touch throughout the application process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCharlie was very helpful and kind when…
Charlie was very helpful and kind when helping me look for a property. Would 100% recommend to anyone looking to rent a property.
M.S.QAISAR · 10 August 2024
Agent replied · 24 August 2024
I am pleased that Charlie assisted you in an effective way whilst you were looking for a property to rent and it's great that you would not hesitate in recommending him to others. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent Service
Excellent service with special thanks to Kris Murrells and Abby Johnson for all their help and support.
Ahsanmsn.com · 9 November 2024
Agent replied · 23 December 2024
Thank you for your feedback and I am pleased that our lettings department in Chelmsford met your expectations during your recent dealings with them. I know that in particular Kris and Abby will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Taylor; Exceptional!
Lauren Taylor has been very helping and understanding throughout the whole experience regarding timely replies over email, always calling back if required and sending over any information as per any queries I had.
Harry · 29 January 2024
Agent replied · 24 August 2024
Hi Harry,I just wanted to respond personally since you uploaded your feedback, having dealt recently with Lauren who works in our lettings department at Brentwood. I am glad she has managed to assist you effectively throughout your dealings with us and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat tenacity by Jessica Reed in…
Great tenacity by Jessica Reed in chasing British Gas to fix a boiler issue that had left my tenant without heating and water. My review for British Gas will be zero stars as without Jessica’s persistence I believe I would have an angry tenant by now and still no resolution. Thank you Jessica.
Keith · 27 April 2022
Agent replied · 6 July 2023
Hi KeithI really appreciate you taking the time out to post your recent comments following your dealings with us. I am pleased that Jess proactively managed to resolve the issues with the boiler at your investment property and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood communication throughout the whole…
Good communication throughout the whole process. Charlie was very helpful and answered all questions we had.
Tayla · 12 November 2024
Agent replied · 23 December 2024
Hi TaylaThank you for finding the time to provide us with your feedback following your recent dealings with Charlie. I am pleased that he answered all your queries and maintained regular contact with you throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional and courteous
I would recommend James Annetts to anyone.He really went out of his way to be helpful to me
Chris · 8 October 2024
Agent replied · 23 October 2024
Hi ChrisMany thanks for taking the time to post your review. It was pleasing to read that you have been happy with the service provided to you by James. I know he and the rest of our lettings team in Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery satisfied
Very helpful and quick response, made everything so easy to sort , James at Chelmsford was especially helpful and informative
Billy · 5 September 2024
Agent replied · 23 October 2024
Hi Billy,Many thanks for the 5 star award for James from our Chelmsford office. I am pleased to hear he was able to assist you and you were impressed with the level of service received. Thank you for sharing your experience, we look forward to helping you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotI’ve used Lauren Johnson for letting…
I’ve used Lauren Johnson for letting multiple properties over the years and her service has always been first-class. Efficient, knowledgeable, and dependable, a great letting agent !
Johan · 22 December 2025
Agent replied · 26 December 2025
Hi Johan
Thank you for posting your recent review. It was great to read that you have worked with Lauren on multiple occasions and have always found her to be efficient and knowledge during your dealings with her. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHi we let our property in Maldon with…
Hi we let our property in Maldon with yourselves and managing agents. I find all the staff brilliant, friendly and helpful. In particular I have dealt with Alice Norkett who is fantastic! Thankyou to all the team!
Vicky · 5 September 2023
Agent replied · 29 October 2023
Hi Vicky,Thanks for taking the time to provide us with your feedback. I am pleased that our lettings team have met your expectations, especially Alice. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 24 August 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 8 June 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 8 June 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 23 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 6 July 2023
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
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