Trusted Agent profile · Mutley

Beresford Ward Plymouth reviews in Mutley

4.6

★★★★★ Excellent

586 reviews across 2 platforms

77 North Hill, Mutley, PL4 8HB

Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 586 reviews on two platforms, including 106 Google reviews rated 4.4.

Google logo

4.4 / 5

106

Reviews on Google

This office

Trustpilot logo

480

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Mutley office, from every platform, shown as written. First names only.

5/5

Trustpilot

I had fantastic experience

Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help

Ahmed · 4 May 2024

Agent replied · 24 August 2024

Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Barbara has carried out an extremely…

Barbara has carried out an extremely thorough and detailed inspection at my property.

Peter · 14 July 2026

Agent replied · 24 August 2024

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Amazing service

Amazing service - Aimee was seeing a neighbour and sper of the moment I asked for review of my property… no problem at all great service

Lee · 13 November 2024

Agent replied · 23 December 2024

Hi LeeThanks for your feedback and I am pleased that Amy went out of the way at short notice to meet your requirements.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Alice was Really friendly and helpful

Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.

Jason · 10 May 2024

Agent replied · 24 August 2024

HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very excellent customer service

Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment

Adam · 6 August 2024

Agent replied · 23 October 2024

Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou

Charlie · 28 April 2026

Agent replied · 8 June 2026

Hi Charlie Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

James and his team was amazing along…

James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience

Micky · 9 February 2024

Agent replied · 24 August 2024

Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good customer relationship and all the…

Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process

Samuel · 30 April 2026

Agent replied · 8 June 2026

Hi Samuel, Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Thank you Natasha Haywood

Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.

Hallie · 8 December 2024

Agent replied · 23 December 2024

Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

From beginning to the end of my search…

From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place

Michelle · 16 July 2022

Agent replied · 6 July 2023

Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Amazing

Amazing, super efficient and friendly staff

Customer · 14 August 2026

Agent replied · 6 July 2023

Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Professional and caring service from…

Professional and caring service from everyone at beresford

Cecilia · 30 July 2026

Agent replied · 25 September 2026

Hi Cecilia We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

They made my first letting easy…

They made my first letting easy and the staff that attended to me was so helpful and made it easy for me. particularly the staff called Tom was so kind, friendly and also ready to help.

Temmy · 4 April 2024

Agent replied · 24 August 2024

Hi TemmyMany thanks for taking the time to post your review. I am pleased that you have found your first experience of renting a property to be a positive one and that our lettings staff were friendly and helpful. I know Tom in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Amazing reps. Been with them since years and never let down

Exceptional Service from Lauren and the Team.

Ak · 29 July 2026

Agent replied · 25 September 2026

Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Abby really helped

Abby really helped me to ensure that as a landlord I had all documents in order, should I need to make a rent protection claim.Thank you Abby

Kevin · 28 August 2024

Agent replied · 23 October 2024

Hi KevinThanks for taking time out to provide us with your feedback. I am pleased that Abby assisted you with all the documentation that was required. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great communication and help throughout…

Great communication and help throughout the process

Customer · 25 July 2026

Agent replied · 24 August 2024

Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Tom has been very professional during…

Tom has been very professional during the process of me renting a property. Very polite and helpful, he went through all details thoroughly and efficiently, I never have trouble getting through to him and he has continued to keep me posted with any updates.Thank you Tom

Am · 20 July 2023

Agent replied · 27 August 2023

Hi AmWe appreciate you taking time out to provide your feedback, having dealt recently with our lettings department in Chelmsford. I am so pleased that you found Tom helpful and professional throughout the process. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Very pleased with the levels of service…

Very pleased with the levels of service from Adam and his team and find they’re always polite, professional and always keep you updated. On this occasion I’m very happy with the with how quickly they have responded.

Alun · 11 February 2024

Agent replied · 24 August 2024

Hi AlunThanks for taking time out to provide us with your positive feedback following your recent dealings with our lettings department in Brentwood. I am so pleased that you found members of the team polite, professional and efficient. I am pleased that we were able to assist you effectively on this occasion and I know the local team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Over 7 years renting with Beresford and…

Over 7 years renting with Beresford and it has been so far a great experience.All their staff are very friendly and helpful, special thanks to Lauren at the Upminster branch for her support and great communication.

Cris · 19 February 2024

Agent replied · 24 August 2024

Hi Cris,We really appreciate you taking the time to provide us with your positive feedback. It's great that your experience of working with us over the last 7 years has been good and that our staff have assisted you effectively, as and when required.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Easy communication

Received an informative email related to my tenancy agreement. Lauren was easy to communicate with and had fast responses.

Ngozi · 9 December 2024

Agent replied · 23 December 2024

Hi NgoziWe appreciate you finding some time to provide us with your feedback. I am pleased that the renewal of your tenancy has progressed smoothly and that Lauren communicated with you both swiftly and efficiently.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Lauren has been very helpful with the…

Lauren has been very helpful with the renewal matters for my property. She is very responsive and provides clear answers to my questions.

Freya · 7 October 2024

Agent replied · 23 October 2024

Hi FreyaThanks so much for posting your review. It's great to read that Lauren has been able to make your renewal process a positive one and that she has been quick to respond to any queries you have had. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Steve showed us a flat, was really knowledgeable or not only the place but the area, and was on hand to walk thru the next steps - recommend Steve and the firm Chase

Steven · 15 April 2024

Agent replied · 28 August 2024

Hi Steven, Thank you for taking the time to write a review and share your experience. We are glad Steve and the team were on hand to help. We appreciate your support. Best wishes Chase Buchanan

5/5

Trustpilot

Lovely Service!

The agency is fantastic, a great team that consistently provides exceptional service and support. Renting through them has been a seamless and positive experience. Lauren and Katy, in particular, have been outstanding in handling the coordination of our flat with professionalism, efficiency, and care. Their helpfulness and dedication make collaborating with them a pleasure. We’re grateful for all the assistance and highly recommend the agency and their fantastic team!

Lucrezia · 19 November 2024

Agent replied · 23 December 2024

Hi LucreziaI was pleased to read that you have been impressed with the service provided to you by our local lettings team. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

A successful re-let

All involved at Havering Lettings from Lauren Johnson, Evie Day, Charlie Richardson, Melissa McGaughin along with Christine Sorrell at Braintree all played a vital role in completing a successful let. From start to finish they ensured my previous tenant left with no outstanding issues, marketed my property brilliantly, which resulted in more than one offer being made, secured a good and happy tenant, and all in a short space of time. All are professional and nice people to deal with. Very happy.

DEAN · 2 May 2024

Agent replied · 24 August 2024

Hi DeanThanks so much for taking the time to provide us with your feedback following your recent dealings with our lettings department. I am pleased that the team assisted you effectively from beginning to end and managed to secure a good tenant in a short space of time.Steven BondManaging Director - Residential Lettings

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