Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHi we let our property in Maldon with…
Hi we let our property in Maldon with yourselves and managing agents. I find all the staff brilliant, friendly and helpful. In particular I have dealt with Alice Norkett who is fantastic! Thankyou to all the team!
Vicky · 5 September 2023
Agent replied · 29 October 2023
Hi Vicky,Thanks for taking the time to provide us with your feedback. I am pleased that our lettings team have met your expectations, especially Alice. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAgents were very helpful & provided a…
Agents were very helpful & provided a professional service when I was looking for a new tennant for my property
Andrew · 15 August 2024
Agent replied · 24 August 2024
Hi AndrewThanks for finding some time to provide us with your feedback. I am pleased that our local lettings team assisted you in a professional manner whilst searching for a suitable tenant for your rental property. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery friendly and professional staff…
Very friendly and professional staff that you can easily trust
Shady · 7 May 2026
Agent replied · 8 June 2026
Thank you for providing us with your feedback. We very much appreciate your kind words and 5-star rating.
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 8 June 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service ,particularly Lucy…
Excellent service ,particularly Lucy Plappert who was very helpful at all times
Mrs · 3 December 2024
Agent replied · 23 December 2024
Hi AnnThis is just a brief response to thank you for finding the time to provide us with your feedback and I am pleased that you had a positive experience when dealing with us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 6 July 2023
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleScott and the team contacted me regularly with updates and chased solicitors weekly. Would recommend.
Catherine · 11 October 2024
Agent replied · 28 August 2024
Hi Catherine,
Thank you for writing a review and recommending us, we really appreciate it.
Best Wishes
Chase Buchanan
★★★★★ 5/5
GoogleWe used Beresford Ward a number of years ago as a tenant and had really great service. More recently and now having have left Plymouth we now use BW as our Letting Agent to manage our property and have had fantastic service from them. Mark and the team are fantastic. Professional and Excellent service from the very start. I would highly recommend to anyone.
Matt · 8 July 2017
Agent replied · 7 July 2023
Hi Matt. Thank you taking the time to leave a review. I have passed on your comments to my team and may I also thank you for your recommendation. It has been a pleasure being your letting agent over the past few years.
Kind regards Mark Ward
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 23 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 23 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026
Agent replied · 8 June 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Rebecca · 5 April 2024
Agent replied · 24 August 2024
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood experience overall made very easy…
Good experience overall made very easy Charlie was really clear and helpful.
Billy · 12 November 2024
Agent replied · 23 December 2024
Hi BillyThanks for your feedback. I am pleased that Charlie explained everything to you clearly and was helpful throughout your dealings with him.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotTotal waste of time dealing with…
Total waste of time dealing with Chelmsford branch.I called several times regarding renting properties and whoever answered didn’t have a clue? I did what most people do these days and looked at rightmove . Estate agents take a few photos of your property and put them on right move, they then charge you a large percentage for what? Don’t bother with these money grabbers, I ended up in touch with Parfitt properties, a professional company who doesn’t charge the earth for a proper customer service!!
Paul · 3 November 2023
Agent replied · 25 November 2023
Hi Paul,I am sorry to read that you have left a 1-star review for our Chelmsford office. We have searched our entire database and cannot find anything on file with your details. If you would like to provide more detailed information regarding this matter then please feel free to email me directly at sb@beresfords.co.uk and I will be happy to look into this further.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 24 August 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Scott · 1 November 2023
Agent replied · 25 November 2023
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA huge thank you to Lauren Wilson
A huge thank you to Lauren Wilson and her team at Billericay lettings who held my hand throughout the whole process me a suitable tenant, for there advise and professional service and for keeping me in touch throughout. Lynn Ray and Christine were always courteous and on hand when I needed advice she kept in touch with feedback and recommendations on the legal requirements needed for the rental market. And finally to the lovely Sarah who carried out the inventory, the experience helped me beyond expectations. The 5 star review is very much deserved and wouldn’t hesitate in recommending you all. Thank you ladies
Anita · 16 May 2022
★★★★★ 5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Carley · 5 August 2024
Agent replied · 24 August 2024
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood quality response to problem
Ganiyat · 27 May 2026
Agent replied · 8 June 2026
Hi Ganiyat
Thank you for your kind words and 5-star rating, which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
GoogleMy partner and I have been renting through Beresford Ward for 6 years. Unfortunately over the years we have found the quality of the service they have provided has decreased, and we would no longer recommend the agency.
For the first couple of years repairs were timely. Unfortunately over the pandemic it took at least 6 months and lots of chasing to get an issue with the bathroom ceiling and fan fixed.
They have now been taken over by Campions letting group and the quality of the service they provide has fallen further. Today I received an email that my rent was in arrears. This was the first I heard that my rent was increasing, which is very stressful. Despite me receiving no prior warning I have been told I have to pay for this increase retroactively. I'm now having to contact citizens advice because I am concerned the agency isn't acting within the law.
Becki · 11 October 2023
Agent replied · 7 July 2023
Dear Becki, Thank you for leaving a wonderful review. Its great to hear that you are happy with the way we manage the property and your tenancy. As always if you have any queries, please do not hesitate to get in touch Regards Mark Ward
★★★★★ 5/5
Trustpilot5 stars
Thank you so much to Karen and her team in Upminster for going above and beyond to help us out. Karen and Lauren have been nothing but efficient and professional and kept us up to date with everything. Thanks again.
Chloe · 25 February 2023
Agent replied · 6 July 2023
Hi ChloeMany thanks for posting your recent review. I was pleased to read that both Karen and Lauren who work in our lettings team at Upminster exceeded your expectations. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie was very helpful
Rylie was very helpful, respectful, polite and very professional.
MISSCHRISTABELATUAHENE · 12 December 2024
Agent replied · 23 December 2024
Hi ChristabelaThanks for your positive feedback. I am pleased you found Rylie helpful and professional. I am in no doubt that she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Most Rewarding Experience.....
Beresford staff were cheerful, friendly and professional from the moment we walked into the local branch. Subsequent communication face-to-face, by email or on the phone was excellent.They provided us with a valuable range of properties and were positive and efficient in arranging viewings.On finding a property we liked the client was contacted and the sale agreed within 45 minutes, and the required admin was dealt with efficiently.The whole experience was positive and successful, and Saffron and Rob were particularly helpful.
John · 8 April 2022
★★★★★ 5/5
TrustpilotFast and efficient
Fast and efficient. Well finessed processes and good handoffs by the team- thanks Abby J for putting up with my emails.
Mr · 30 May 2024
Agent replied · 24 August 2024
Thanks for taking time out to provide us with your feedback. I am pleased that you found our application process fast and efficient. We work hard at developing these so that customer experience is a positive one. It is refreshing when we receive these comments. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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