Every review we hold for the Mutley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotReally proactive approach from Lauren McComish
Really proactive approach from
Peter · 29 May 2026
Agent replied · 8 June 2026
Hi Peter
Thank you for providing us with your recent feedback. It was great to hear that you found the whole rental process to be a smooth and seamless one, thanks to the support and help you received from Lauren. As a landlord we understand how busy you schedules can be and that your time is precious, so to hear such kind words regarding the service you received from Lauren is pleasing to read.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExceptionally Service & Quality
Christine Sorrell was not only professional but she was very patient and empathetic.
Jason · 1 October 2024
Agent replied · 23 October 2024
Hi JasonMany thanks for taking the time to post your review. I was pleased to read that you found Christine to be professional and helpful during your dealings with her. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPolite and helpful
Lauren is always polite, helpful and quick to respond.
Carol · 27 November 2024
Agent replied · 23 December 2024
Hi CarolThank you so much for taking the time to provide us with your feedback. I was pleased to read that you found Lauren polite, helpful and efficient in her responses during your recent dealings with her.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey’re so professional
They’re so professional, their attention to details and work ethics is one to admire. Charlie is amazing.
Chike · 20 July 2024
Agent replied · 24 August 2024
Hi ChikeThanks so much for your positive comments. I am glad that you found our local lettings team professional with a strong attention to detail.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 stars for the whole process
5 stars for the whole process! Lauren was incredible right from the start. She was always on call to answer any question we had and kept us fully informed throughout the process. She made us feel at ease and helped to make the transition feel seamless.
Megan · 14 May 2022
Agent replied · 6 July 2023
Hi MeganThanks for your positive comments. I am pleased that you were impressed with Lauren and the general approach of our lettings team. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood
Lauren and Charlie were great. Helpful and good advice
Mike · 17 November 2024
Agent replied · 23 December 2024
Hi Mike,Many thanks for taking the time to post your review. I am pleased that you have been happy with service provided to you by our lettings team in Upminster, but particularly Lauren and Charlie. I know they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDealing with the lettings department.
Tammy · 6 May 2026
Agent replied · 8 June 2026
Hi Tammy,
Thank you for your recent feedback. I was pleased to read that Charlie and Lauren in our lettings department at Upminster were able to assist you efficiently during your recent dealings with them. We all very much appreciate the 5-star rating and wish you well in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
Trustpiloteverything was very wonderful from the…
everything was very wonderful from the very beginning to the end of the tenancy. The staff were very caring and always accommodated requests, special thanks to Tessa! Great experience!
Mamed · 24 October 2023
Agent replied · 29 October 2023
Hi MamedSo pleased that everything proceeded for you without issue and that our lettings team in Colchester were both caring and accommodating throughout. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good communication through out the…
Very good communication through out the process. Charlie was very helpful and made things really easy. We would highly recommend.
Consumer · 4 May 2024
Agent replied · 25 November 2023
Thank you for providing your feedback. I was pleased to read that you were assisted and supported throughout your recent transaction with our Company. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotSwift and efficient maintenance process/personnel
I moved into a rental flat and encountered a few issues soon after. I contacted the maintenance team and Krystal Boyde-Maynard swiftly responded to my several maintenance requests. She was very polite, informative and kept me updated. She handled communication with the landlord and coordinated with the contractors to carry out the repairs. Legend. Kudos to her. Keep up the excellent customer service
Munyaradzi · 1 August 2024
Agent replied · 24 August 2024
Hi MunyaradziI appreciate you finding some time to provide us with your feedback. I am pleased that Krystal responded promptly to your maintenance based queries and maintained effective communication with you until resolved. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleStephen@ chase Buchanan sold my property. He went above and beyond after the Tennant refused to move out. All his help to evict the critter and finally complete the sale was invaluable. 5 stars from me.
Chris · 29 July 2025
Agent replied · 28 August 2025
Thank you for the fantastic review, Chris! We're thrilled to hear that Stephen provided exceptional support during your property sale. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Congratulations on the successful sale!
★★★★★ 5/5
TrustpilotCharlie and Ella were very helpful…
Charlie and Ella were very helpful taking us through the process of our new tenancy.
James · 25 July 2024
Agent replied · 6 July 2023
Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
DC · 25 April 2024
Agent replied · 24 August 2024
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotColchester Letting team : Excellent
Excellent service from start to finish. Tessa and Dominique kept me informed at all stages. They were always on hand to answer any questions that I had. The whole letting experience was stress free. I would recommended Beresford letting Colchester to friends and family.
Chris · 18 May 2022
Agent replied · 6 July 2023
Hi ChrisThanks for taking time out to provide your feedback. I am pleased that Tessa and Dominique impressed you throughout, and it is great that you would not hesitate in recommending our lettings department in Colchester to others. We are all very grateful for your kind words an 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford of Braintree
Beresford of Braintree were extremely helpful in finding a new property for me to rent after I had a received a section 21 notice
Mark · 29 January 2024
Agent replied · 24 August 2024
Hi MarkSo pleased that our lettings department in Braintree were effective in helping you find a suitable property to rent, especially after you had received notice from your previous landlord to vacate. This is always a stressful situation, so it's great that we were able to assist you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery Fast and polite responses.
Miss · 29 April 2026
Agent replied · 8 June 2026
Hi Christina
Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI rented a flat on the Hoe for 5+ years, Mark and the team handled any queries and maintenance issues promptly and efficiently, compared with some letting agents in Plymouth. They were also flexible with dates when I was moving out into my first home, as I wasn't sure the exact day I would receive the keys. I would recommend them to anyone looking for a property, it was a pleasant experience.
Pabz · 25 October 2022
★★★★★ 5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Samantha · 19 January 2024
Agent replied · 24 August 2024
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Daniel · 23 June 2024
Agent replied · 24 August 2024
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Emma · 1 July 2024
Agent replied · 24 August 2024
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Scott · 16 November 2023
Agent replied · 25 November 2023
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotGenerally a good experience
Generally a good experience. We wanted to step away as much as we could from the rental property and on the whole this has been achieved although they could do more to deflect tenant’s requests for minor repairs (which could usually be undertaken by the tenants easily and at little or no cost).
Mr · 5 December 2024
Agent replied · 23 December 2024
Hi DavidI am pleased that your experience of dealing with our local lettings team has been positive and that they have generally dealt with everything effectively on your behalf. I note your comments regarding tenants requests for minor repairs. We will always try to deal with minor requests ourselves directly with the tenants wherever possible, albeit in some instances we are left with no option but to seek landlord's approval, as ultimately it would be a landlord's money that we would be spending to rectify such matters. Nonetheless I am grateful for you providing us with your thoughts and we will be very mindful of this moving forward.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Scot · 5 August 2023
Agent replied · 27 August 2023
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
