Trusted Agent profile · Mutley
★★★★★
586 reviews across 2 platforms
77 North Hill, Mutley, PL4 8HB
Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 586 reviews on two platforms, including 106 Google reviews rated 4.4.
Every review we hold for the Mutley office, from every platform, shown as written. First names only.
5/5
TrustpilotBeen helpful all the way through
Rating only, no written review.
Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotUnprofessional and deceptive.
Rating only, no written review.
Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager
1/5
TrustpilotAVOID RENTING FROM THIS COMPANY
Rating only, no written review.
Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleRating only, no written review.
Hi Emma, Thank you for giving us 5 Stars. I hope your move went well and you have settled in to your new property. Kind regards Mark Ward
5/5
GoogleRating only, no written review.
Hi Emma, Thank you for giving us 5 Stars. I hope your move went well and you have settled in to your new property. Kind regards Mark Ward
5/5
GoogleOk
1/5
GoogleRating only, no written review.
Dear Joanne, Thank you for taking the time to leave a review although I'm a little confused as to why you left 1 star as you left your property in January 2018. Would you please email or contact me by phone to discuss any issues you have as I was under the impression that everything was in order when you left. Kind regards Mark Ward
4/5
GoogleRating only, no written review.
Hi Paul, Thank you for taking the time to leave a review. I hope you are enjoying living at the property. I'm always very keen to find out if there are ways in which we can improve our service so please do not hesitate to contact me should you wish to discuss anything . Regards Mark Ward
1/5
GoogleRating only, no written review.
Dear Anonymous. Thank you for taking the time to leave a rating on my website. I'm sorry that you feel we only deserve 1 star. I would very much like the opportunity to find out why you have left this rating as you did not write a review. You can reach me on my office number 01752 668877. Our reviews are very important to us and I would hope that I could resolve any issue you may have. Kind regards Mark Ward
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
