5/5
TrustpilotGreat service
Great service, very professional and efficient.
Trusted Agent profile · Mutley
Beresford Ward Plymouth reviews in Mutley
★★★★★
586 reviews across 2 platforms
77 North Hill, Mutley, PL4 8HB
Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 586 reviews on two platforms, including 106 Google reviews rated 4.4.
Reviews
Every review we hold for the Mutley office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
Happy with service and staff, better than previous experiences with other agents
Agent replied · 29 October 2023
Hi RobertMany thanks for taking the time to post your review. I am pleased that you were happy with the level of service provided by our staff and that the overall experience when dealing with us was more positive than previous dealings with other agents.We are also very grateful for your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotExcellent service
Excellent service. Found tenants almost immediately. Very thorough and professional,
Agent replied · 29 October 2023
Hi DebraI was pleased to read that we managed to find suitable tenants for you very quickly and that you found our service both thorough and professional. We are all very grateful for your 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHelpful
Helpful, understanding caring.
Agent replied · 29 October 2023
We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
3/5
GoogleUnfortunately the flat had gone,,I phoned the lady sounded nice, polite and friendly,, didn't take my details which would of been nice
5/5
GoogleAn exceptional letting agency who will always will to go above and beyond for landlords and tenants. Highly recommended.
Agent replied · 7 July 2023
Dear Mark, Thank you for your kind words. I'm very pleased that we were able to meet and resolve the issues at the property. I wish you and your family all the very best for the future. Kind regards Mark Ward.
1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
Agent replied · 29 October 2023
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
3/5
GoogleUnfortunately the flat had gone,,I phoned the lady sounded nice, polite and friendly,, didn't take my details which would of been nice
5/5
GoogleLovely friendly staff and the most reasonable letting agents i have come acrossin terms of fees
Agent replied · 28 August 2024
Dear Verity. Thank you very much for your review. It has been a pleasure dealing with you and i hope you are very happy in your new home. Kind Regards Mark Ward.
5/5
GoogleLovely friendly staff and the most reasonable letting agents i have come acrossin terms of fees
Agent replied · 7 July 2023
Dear Verity. Thank you very much for your review. It has been a pleasure dealing with you and i hope you are very happy in your new home. Kind Regards Mark Ward.
5/5
GoogleGreat advice from James and brilliant tenant finding service - highly recommended !!
Agent replied · 7 July 2023
Dear Ewwnice. Thank you for your kind words. I have passed over your praise to James and really appreciate you taking the time to leave feedback on my company. Please let me know if you need any assistance in the future. Kind regards Mark Ward
5/5
GooglePrompt and friendly service - extremely helpful.
Agent replied · 7 July 2023
Hi Kieran, Thank you for taking the time to leave a wonderful review. I have made my staff aware that you are happy with the service they are providing. Kind regards Mark Ward
5/5
GoogleBeen a tenant for over a year or so, and the company are great at helping with any issues. Highly recommend the team at Beresford-Ward.
5/5
TrustpilotVery pleasant
Very pleasant, knowledgable and professional staff who keep on top of matters and push things along effectively. The valuation was more accurate than other agents.
5/5
GoogleVery helpful once contact is established.
Agent replied · 7 July 2023
Dear Dan Thank you for taking the time to leave a review. I am sorry i do not recognise the name Dan Cole as a tenant in one of our properties. Would you please contact me to discuss your feedback so that i can clarify your issue . Regards Mark Ward. Dan thank you for contacting me and confirming your identity and that we have been able to resolve your issue. Regards Mark Ward
5/5
GoogleVery helpful once contact is established.
Agent replied · 7 July 2023
Dear Dan Thank you for taking the time to leave a review. I am sorry i do not recognise the name Dan Cole as a tenant in one of our properties. Would you please contact me to discuss your feedback so that i can clarify your issue . Regards Mark Ward. Dan thank you for contacting me and confirming your identity and that we have been able to resolve your issue. Regards Mark Ward
5/5
GoogleFriendly and approachable staff
Agent replied · 7 July 2023
Hello Jenny. Thank you for taking the time to leave a review. I'm always pleased to hear when a customer of ours feels that my staff are friendly and approachable. Its always a pleasure dealing with you and i hope you are settled in your new property. Kind regards Mark Ward
5/5
TrustpilotA very professional and helpful…
A very professional and helpful service, particularly from Lyn Ray and Lauren Wilson. Very friendly and reassuring.
5/5
TrustpilotThanks
5/5
TrustpilotPrompt Service
Rating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 15 April 2026
We appreciate your rating and understand that your experience may not have met expectations. If you would like to provide any additional information so we can offer further support, please do get in touch.
5/5
GoogleGreat experience
Agent replied · 20 May 2025
Hi Tom, thank you for the great review. Wishing you all the best.
5/5
Trustpilotvery helpful and friendly
Rating only, no written review.
Agent replied · 23 December 2024
Hi CherryThanks for your positive feedback following your recent dealings with our local lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotA lovely experience every time!
Rating only, no written review.
Agent replied · 23 December 2024
Hi NatalieThanks for your feedback and I am pleased that you have had a positive experience whilst dealing with us on a number of separate occasions.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
