Beresford Ward Plymouth reviews in Mutley

Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings

HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi Tommy,I have read you recent review and am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and your prior contact with our branch, I can confirm our internal notes appear to outline a slightly different view to your own with regards to offers put forward during this transaction. Time is of the essence with any potential purchase, particularly as in this case, when a property proves to be popular. Both you and another client were given the same opportunity to put your best and final offers forward. Unfortunately in this case, the other party was first to come back to us with an offer above asking price which we cannot disclose. It is the seller’s choice when deciding which purchaser to go with and the decision will usually be based on the amount offered and the purchaser’s buying position. Whilst you were in the same position as the other party, they offered more money which was ultimately the deciding factor. I can understand how frustrated and disappointed you must feel. Please let me reassure you we will continue to keep you fully informed of suitable property as it becomes available. Please do let us know should you see anything else of particular interest and we would be happy to make the necessary viewing arrangements. Alison Horsley, Customer Services Manager

Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Matei. Thank you for leaving a wonderful review. It has been a pleasure dealing with you and your family. I wish you all the very best for the future. Kind regards Mark Ward

Many thanks for taking the time to leave your positive review. I know Karen and the rest of the her team in Upminster will be very grateful for your kind words. It is great that she was able to ensure that the purchase of your flat proceeded smoothly.Steven BondManaging Director - Residential Lettings

Dear James. Thank you for leaving a positive review regarding the service you received by Seamus. Its a shame that we were unable to find you a suitable property this time. Please do get back in contact should you need any further assistance. Regards Mark Ward

Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Mr Glancy Thank you for leaving a review. Naturally, I’m surprised and concerned about your comments. I understand that you have been living in your property for a month, but that this is the first time we have heard about there being a cleanliness issue. I will speak with the cleaning company that we use and ask them to re-attend if you wish. You live in a building with 4 other apartments. I understand that maintenance work is going on in one of them. I believe that you made it known to the contractor that you work shifts and accordingly the contractor contacted my office, to inform us of this and state that he is more than happy to try and work around you as best he can. A member of my staff has tried to contact you, to confirm shift patterns and times so that this can be accommodated however, we have not had a response from you. Given this I must request that you immediately remove the comments about my company being unethical as this is offensive, defamatory and unfounded. Should you wish to discuss this further then please contact me directly. Regards Mark Ward

Dear Kristina, Thank you for taking the time to leave such a positive review. Our reviews are so important to us and it means a lot to me. I hope you and your family are very happy in your home. Please do get in contact if you have any problems. Kind regards Mark Ward.

Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi RichardThanks for taking time out to provide us with your feedback. I'm pleased that you found the process from start to finish to be seamless and stress free, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings

Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings

Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings

Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings

Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Rebecca,I was disappointed to read your recent comments contained on Trustpilot. This is not a review platform we subscribe to, but nonetheless I wanted to reply to you regardless. I am surprised that our staff were dismissive when you contacted them, but apologise if your felt this to be the case. Please rest assured that as a business we have no pre-set idea of the type of tenants we want to rent to. Ultimately, it is our landlords decision. However, this is certainly never based on a tenants accent or nationality and in most cases they would not meet or speak to them. Chelmsford is a natural migration point for many people moving out of the Capital and we currently rent to lots from the East End of London. I myself come from Plaistow and I am very proud of that fact! I’m pleased that you have managed to find a property elsewhere and I'm sorry that your experience of dealing with us was poor on this occasion. Steven Bond, Managing DirectorResidential Lettings