Trusted Agent profile · Mutley
★★★★★
586 reviews across 2 platforms
77 North Hill, Mutley, PL4 8HB
Beresford Ward's office in Mutley, at 77 North Hill, is rated 4.6 out of 5 across 586 reviews on two platforms, including 106 Google reviews rated 4.4.
Every review we hold for the Mutley office, from every platform, shown as written. First names only.
5/5
TrustpilotChelmsford Office
Thomas was very helpful on the phone
Hi TochukwuThanks for your feedback and I am pleased that Tom was able to assist you effectively when you contacted us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat teamwork
I have always found the lettings team at Upminster very helpful with their advice as well as taking the worries of dealing with tenants away from me as a landlord. Lauren and Karen have worked their magic on several occasions in resolving rather tense landlord / tenant situations and managed to still come up with a win-win solution for all concerned. Well done!
Hi Ramon,I just wanted to reply personally following the recent feedback that you posted, having dealt recently with our letting team at Upminster. Its great that both Lauren and Karen in particular 'worked their magic' to resolve sensitive negotiations between both key parties involved, that ultimately delivered a positive outcome for all. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGabby was great & very responsive
Gabby was great & very responsive - thanks all!
Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren has been great with the issue we…
Lauren has been great with the issue we recently had. And answered our questions quickly. Thanks for all your help Lauren.
Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotKaren and David were very helpful
Karen and David were very helpful. Would recommend them highly. Thank you.
Hi ValentineThanks so much for taking the time to provide us with your feedback. It's great that you would not hesitate in recommending us to others and we all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe have just recently moved to Plymouth and we had contact with Mark from Beresford Ward who showed us two properties. He was incredibly helpful, introducing us to the area, giving us a feel for the different places and types of housing, asking us what our needs and preferences were and tailoring his suggestions for properties based on our answers. He made us feel very welcome and supported in our house search. Highly recommended lettings agency! If you want a tailored service, with excellent local knowledge and attention to detail, you will be very happy working with Mark of Beresford Ward. Thank you 😊PositiveResponsiveness, Quality, Professionalism, Value
Dear Cheryl. Thank you for such a wonderful review. I'm delighted that you found a property and that you found our assistance useful. I hope that you stay safe and well and please do reach out if you need our help in the future. Regards Mark Ward
5/5
TrustpilotWe had Alice help us with our move and…
We had Alice help us with our move and could not have been more grateful to have her assistance. She was helpful, patient and understanding. On our first meeting she was very welcoming and made my family and I feel at ease. Very professional agent.
Hi JenniferMany thanks for providing your feedback and 5-star rating. I am pleased that you were impressed with Alice and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Experience with Professional Service
Hannah Grant visited my property recently, and I was really pleased with how it went. She made sure I understood everything and answered all my questions. The visit was straightforward and efficient, Hannah's friendly attitude made the experience even better.
Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames kept me informed with the issues…
James kept me informed with the issues after my tenant left an quickly obtained a new tenant
Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotStill waiting after 11 days of vacating…
Still waiting after 11 days of vacating the property for Elaine to get in touch with regards to an email sent by the landlord on deductions ! Today this was relayed by Paul tucker who we have dealt with in renting the property for 4 years with a rental value of £85,000 ! It seems to be one lady deals with it and then another but then no one calls to say what’s going on ! When we moved into the property 10 bags of rubbish were removed and at the time beresfords were aware of it , Also the owner used the convenience of a week before moving out having a complete electrical check ready for his selling of the property !!! Which caused problems due to working from home ! David Seymour
Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director
5/5
TrustpilotAll went very smoothly.
All went very smoothly.Thank you to Alice for all your help!
Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDebby was awesome
Debby was awesome. She guided me through every process in a very kind and professional manner.Thank you Debby
Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSuch a good experience with Beresford
Such a good experience with Beresford, absolutely faultless. From the get go it's been a really smooth process. Lauren especially has been so lovely to deal with, she responds to emails in a timely manner and is super polite and helpful.
Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings
1/5
TrustpilotVery ignorant agent
One of the Chelmsford agents called me this afternoon regarding a property which i requested viewing online, she advised it would only be available straight away but this would not have been suitable for us due to the date, however she said she would take our details but when she probably realised that it would be too awkward to find a house for us ( 3 adults, a baby and a dog) I could feel that she is clearly trying to get rid of me on the phone , she took basic details but didn't even ask how many bedroom we are looking to rent , when do we want to move exactly or what is my email address and such so i really don't like the service i have received. Unfortunately loads of letting agents acted this way whenever we were looking to move in the past and i find it very unprofessional.
Hi GretaI noticed that you left a recent review on Trustpilot which is a site that we do not subscribe to, however, I still felt it appropriate to reply. I am sorry if you felt our staff were dismissive during a recent telephone call. In some cases landlords are very specific in terms of the criteria that they require, especially regarding tenants with pets. As I am sure you will appreciate, we follow the instructions of our landlords in this regard. Currently demand from prospective tenants is outweighing supply, and we know that many tenants are becoming frustrated at continuously missing out on properties. We try to do our very best for all of them but can only match one set of tenants to each property. I will discuss with the relevant branch the circumstances surrounding your comments, as a positive customer experience is very important to us..Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotLauren was extremely helpful with…
Lauren was extremely helpful with organizing the renewal of our tenants
Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotKate is always friendly & reassuring…
Kate is always friendly & reassuring and takes any of our concerns into consideration. They’re always promptly addressed.
Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWould just like to say Hannah from the…
Would just like to say Hannah from the Brentwood team has been a pleasure to speak to with any queries or problems I’ve had.. her customer services and care is outstanding and her willing to help and solve anything really stands out Hence why I making the point to write this review todayThanks again Hannah
Hi Gem,Thanks so much for taking time out to provide us with your feedback. I was pleased to read that Hannah has assisted you effectively throughout your recent transaction and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAs always beresfords billericay branch…
As always beresfords billericay branch are the best. They do their job to the best and 5 star service at any time. I am associated with them for last 11 years !!
4/5
TrustpilotA professional experience
I have had a few dealings with Chloe regarding the maintenance of my rented property. She was very good in keeping in touch and made sure my requests were carried out in a professional Manor.
Hi IreneThanks for taking a few moments to provide us with your feedback following your recent dealings with Chloe. It's great that she remained in touch on a regular basis and responded to your queries in a prompt and professional manner.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotBad agent
I brought my house through Beresford and it was a terrible purchase, it’s was sold through the Witham branch yet Colchester branch just would not butt out. When it came to sell my property I looked at different estate agents, like Hart in Witham, against my better judgement I went to Beresford and decided to give them the chance to redeem themselves. This was the worse thing I could have ever have done. I listened to Olly from Witham telling me his facts and telling me his promises and it started off ok, 3 viewers all booked in for the first Saturday it was on the market! I thought this is wonderful.... 3/4 weeks later no viewers, no board outside, no window display presents, no call backs, no feedback. But apparently I have been having 119 clicks through Rightmove, I have asked them to remove the virtual tour of my house, as I feel this is a lazy selling tactic, to buy a house you get a feel for it by viewing in person, also my partner phoned up and asked for information on the house, they never asked his name, or contact details and they did not push for a viewing, it was all very laid back! When I phone the next day and told them, someone I know had enquired they told me that they were sending him details of our house and they stated I was a liar when I said this was not the case, I’d sat next him while he was on the phone listening to absolutely everything!!After speaking to the office on different occasions I was told I would receive a call back the next day, nothing! I wish I had off gone to Hart and let them sell my house. I feel Beresford ruined the marketing on my house and now the ship has sailed for fresh good marketing as I was promised with Beresford. Also after speaking to Netanagent, it turns out Beresford are a 1% agent however they have charged me 1.25%. Avoid this agent at all costs! I want my contract with them cancelled with immediate effect.EDIT= Regarding the reply below from Beresford’s, I can safety state now that the whole company is based on lies and deception. Even more reason not to trust this amateur outfit! Oliver valued my house and none of my feedback was regarding price! One star is not even good enough for this joke and waste of space company!
Hi Trina,Having read your review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand we marketed your property at the price you requested which was above our recommendation. Feedback gained from viewings which took place, also indicated the property to be overpriced. A property will sell if it is realistically priced. Given we are your third consecutive agent, I hope your next agent is able to achieve the interest you require. We have excellent tools at our disposal to assist with the marketing of any property, paramount during these uncertain times with Covid. Some people are reluctant to physically view and are therefore reliant upon virtual tours to assist them. It is a shame your property did not get maximum exposure as a result of your request for the tour to be removed.As you are aware from our discussions prior to this review, the fee quoted to you by an external company is not a figure we have set. This is set by the external company whom we have not given instructions to. Should you wish to discuss the matter further, please contact me on a.horsley@beresfords.co.uk. I look forward to hearing from you. Alison Horsley, Customer Services Manager
5/5
TrustpilotEveryone was really friendly
Everyone was really friendly and helpful, especially Eleanor, and we had a smooth process with applying for and renting a property.
Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings
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