5/5
GoogleWe have been working with Chris for about a month now to help us find our ideal home, and he has been absolutely amazing, really responsive, helpful, trustworthy and polite, real pleasure - thank you Chris! Tia & Rion
Trusted Agent profile · Muswell Hill
Verified
Martyn Gerrard Muswell Hill reviews
★★★★★
2,334 reviews across 3 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,334 reviews on three platforms, including 455 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards. See how it compares with other estate agents in Muswell Hill.
455
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,770
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
Google5/5
TrustpilotZoe is super effecient and customer…
Zoe is super effecient and customer centered in all she does. She resolves queries quickly and always ensures her clients are happy
5/5
The Trusted AgentAn agent you can trust
I would like to thank Chris for his excellent customer-friendly service and his support in finding us our new home. Very approachable and personable he listened to our needs and tried to accommodate us in the best possible way. Highly recommended!
5/5
TrustpilotExcellent Communication
Keeping a vendor’s solicitor, a vendor, a buyer’s solicitor and a buyer all communicating effectively could be an impossible task. Thankfully Andriano and Stewart managed to keep everyone on the same page and we exchanged and completed on our lovely flat, nerves intact. Thank you both for for making this process as painless as possible.
5/5
GoogleI received a quick, efficient and attentive service from all at Martyn Gerrard to sell our flat. In particular Glen and Rowland were helpful, friendly and professional at all times. I would use them again without hesitation.
5/5
The Trusted AgentSARAH EVANS MUSWELL HILL BRANCH
Excellent estate agents, from putting our property on the market the service was excellent. Sarah Evans was so on the ball with selling our property, very helpful, kept us up to date with the sale. Would recommend Martyn Gerrard to my friends.
5/5
TrustpilotAnthony from barnet…
Anthony from barnet was very attentive and he always prioritised us even before properties got on the market. very happy with his service and a charming boy
Agent replied · 18 October 2023
Dear Clirim, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service.Anthony will be glad to hear this. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotActing in the capacity as a…
Acting in the capacity as a solicitor/executor I instructed Craig Thompkins of Martyn Gerrard in the sale of the deceased's property which has just been completed. The service I received from Craig and his colleagues was of the highest order and they went out of their way to help with many of the administrative needs which arose. I wish I could write similarly about other Estate Agents who have acted on my instructions on previous matters.
5/5
GoogleChris has been brilliant! He has been very supportive and knowledgeable throughout our selling and purchasing experience.We would definitely recommend him to other people on the hunt for a new home or looking to sell their property.
1/5
TrustpilotMost unhelpful.
Most unhelpful.I'll informed.Very expensive.... I 100% can not recommend them to anyone .
Agent replied · 23 August 2024
Hi, we are sorry you had a bad experience with us. We want to understand more about what happened. Could you contact us directly and let us know what happened?We can't improve unless we know where we have gone wrong.
5/5
GoogleMy purchase was through Martyn Gerrard and i found the whole procedure seamless and easy! Amanda my contact was fabulous , drove the whole thing through without stress or worry! Good team!
Agent replied · 1 July 2023
Dear Andrew, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotTyler is a stat
Tyler has been very helpful, professional and turned the impossible into possible. He is a real star and totally recommended his services.
5/5
TrustpilotFirst Class
Zoe Sophocles, provides excellent professional service, with her up to date emails. Keeping me informed, so I know exactly what's going on. Which enables me to make plans and decisions. Zoe you're a star.Thank youMichael
Agent replied · 18 September 2023
Dear Michael. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our renewals department wishes you the best of luck and looks forward to working with you in the future.
1/5
TrustpilotI don’t usually write reviews but the…
I don’t usually write reviews but the experience was soo bad I felt I had to. Awful staff, not sure about other branches but Muswell hill branch is a nightmare. Avoid using them if you can. Complete lack of communication, you have to chase them non stop to get any answers. Once you’ve paid they’re not interested in anything else. Didn’t deliver on anything that was set out. If I could give 0 stars I would.
1/5
TrustpilotIntimidating corporate practices
As potential tenants we had very negative experience. Initially Nadia didn't even know the price of the property when we came to see the place and it sounded as if she was trying to suggest that we place an offer 'and the best wins' when we talked on the phone. It felt as if we were invited to an Ebay auction. When landlady accepted our offer we were told by agency that after paying deposit we had 24hrs to complete all the paperwork and if not we would loose the deposit. After us raising this as a concern we were vaguely assured that it could be potentially extended to 48 hrs but nothing was actually explicitly confirmed. We went through nightmarish chain of emails with 3 people involved. We could not access documents properly before paying and our plea for more transparency and literally few days more (we were happy to pay the deposit on the day but wanted confirmation that we would be given more time for the paperwork) to deal with it was rejected. We were dealt with bluntly and in arrogant manner. Very disappointing experience, considering we were not refusing to pay just asking for reasonable timeframe to complete the process.
5/5
TrustpilotAn excellent company
An excellent company. We used the whetstone branch for our big move. Stewart and his team were second to none and handled it all very professionally. Friendly and helpful would highly recommend.
5/5
Trustpilotreally good estate agents in Winchmore Hill
We are a law firm that work regularly with Martyn Gerrard's office in Wiinchmore Hill and we have always found them responsive and efficient to deal with. They have been successful in selling properties in the area at good prices and their customer service and attention to detail is excellent. We would have no hesitation in recommending them
5/5
The Trusted AgentGreat customer service
Chris has been great to have as an estate agent as he is very thorough and approachable. He has a great sense of customer service and we felt he had the whole process in hand every step of the way.
4/5
The Trusted AgentA friendly and professional service
We bought our house through Martin Gerard and Jake was very good at ensuring that we were kept-up-to-date with developments up and down the chain. Jake is very friendly and easy to deal with and we would recommend him to others.
1/5
GoogleI wanted to view a flat, first they arranged a viewing for me, then they cancelled it couple of hours before and changed it to another day. The other day, I went for the viewing and they didn't have the keys to the flat and made us (me and couple of other families who were there for viewing) to stand on the road for more than an hour while it was raining and even the guy from the agency left and said the tenant will come and let you in. The tenant and the guy from the agency never showed up!!!!! Now you can decide if it worth it to trust them or not!
3/5
TrustpilotA Tale of Two Sides
A tale of two sides really. With regards to our sale. I do not believe we got a single offer from a show around that I was not myself present during. That being said I do not feel we would have got our move across the line with out the amazing support we received from Sophie, who was equally lovely and professional.
5/5
TrustpilotJessica was always responsive to any…
Jessica was always responsive to any enquiries or details we required and was prompt. Advice was given whenever necessary. Well done and thanks, Jessica.
5/5
TrustpilotFriendly and professional
Good explanation of property and market as well as local area. Immediate communication with brokers and solicitors. Good follow up. Good advice on lowest potential price. All very friendly and professional.
Agent replied · 1 July 2023
Dear Moe, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
5/5
TrustpilotFatmir was very helpful throughout the…
Fatmir was very helpful throughout the process. He was informative, fast responding and efficient with all of our requests. Would recommend Martyn Garrad to friends and family.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Martyn Gerrard Muswell Hill won awards at EA Masters in two years, most recently 2022.
EA Masters winner in two years: 2021, 2022.
EA Masters by year, 2021 to 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Muswell Hill
2021 1 Gold EA Masters 2021 winners
- Branch Gold Award (1)EA Masters 2021
- Muswell Hill
Source: EA Masters winners lists, as published, linked by year.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers15 reviews
I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ...Read all 15 from sellers
Buyers27 reviews
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Landlords20 reviews
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
Tenants37 reviews
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
About Martyn Gerrard Muswell Hill
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
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Questions about Martyn Gerrard Muswell Hill
What do sellers say about Martyn Gerrard Muswell Hill?
15 reviews from sellers, rated 4.9 out of 5 on average. For example, Oliver wrote: "I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ..."
What do buyers say about Martyn Gerrard Muswell Hill?
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
What do landlords say about Martyn Gerrard Muswell Hill?
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
What do tenants say about Martyn Gerrard Muswell Hill?
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Has Martyn Gerrard won any awards?
Yes. Martyn Gerrard Muswell Hill won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2023 Gold Award, Muswell Hill branch at EA Masters 2022, and 1 other industry award since 2021.
