Every review we hold for the Morpeth office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe sold our flat and despite a pandemic…
We sold our flat and despite a pandemic and RMS closing the local office during the sale we couldn’t have experienced a more professional service. In fact, Laura from RMS was on the ball throughout and did a better job than our solicitor. Without her we’d never have known our solicitor was causing a delay. We’ll definitely use RMS when we sell our next property - not so sure about the solicitor.
GH · 14 April 2021
Agent replied · 17 June 2024
Dear GH & SH, Wow what a fantastic review, thank you very much for taking the time to leave us 5 stars. Laura is such a highly valued member of the Rook Matthews Sayer family. We can't wait to be of assistance to you again in the future!
★★★★★ 5/5
TrustpilotAlistair mortgage advisor
Alistair was so helpful when we first moved home and also again when we have recently remortgaged.Would most definitely recommend
Chris · 13 December 2021
Agent replied · 17 June 2024
Dear Chris, thank you for taking the time to leave Alistair a 5 star review. We're so pleased he has provided you with both mortgage and re-mortgage rates you're happy with. We appreciate the recommendation!
★★★★★ 5/5
GoogleWe purchased a property in Morpeth via RMS. We were very happy with the service we received, at all times professional, and helpful. We were constantly updated with progress. We would recommend RMS to anyone buying/selling a property.
We needed to pick up keys and get some extra information about meter readings and once again RMS were very helpful and quick to respond.PositiveResponsiveness, Professionalism
Ken · 16 June 2022
Agent replied · 15 June 2024
Dear Ken, Thank you for leaving our team 5 shiny stars. We're very glad our Morpeth girls were able to secure you your next property while maintaining professionalism throughout the sale. Thank you very much for the recommendation.
★★★★★ 5/5
GoogleReally helpful and great communication throughout the process of us buying our first home. Would definitely reccomend.
Anne-Marie · 16 April 2025
Agent replied · 24 August 2024
Thank you so much Anne-Marie for leaving our team in Morpeth a 5 star review. We really appreciate your recommendation.
★★★★★ 5/5
GoogleReally quick and smooth process of selling our house. Good communication throughout. Would definitely recommend selling your house with RMS Morpeth branch.
Esther · 11 February 2025
Agent replied · 25 April 2025
Thank you Esther, your 5 star review for our team in RMS Morpeth means the world to us! We really appreciate your recommendation. Best wishes, RMS.
★★★★★ 5/5
GoogleThe entire team were very helpful, efficient and friendly. They helped to make our house buying as low stress as possible and we were very impressed by them.
Kate · 17 November 2024
Agent replied · 9 December 2024
Thank you so much Kate for taking the time to leave this 5 star rating for RMS Morpeth, we really appreciate it!
★★★★★ 5/5
GoogleWe bought our new home through RMS recently. Hats off to Sandra at the Morpeth branch, she was fantastic!
Communication was exemplary and she kept us up-to-date on everything and chased when necessary - thank you!
I would certainly recommend RMS as an estate agent!
Steve · 17 January 2024
Agent replied · 15 June 2024
Dear Steve, thank you so much for leaving such kind words for RMS Morpeth, specifically Sandra. We really appreciate you taking the time to leave this review.
★★★★★ 5/5
TrustpilotRook Mathew Sayer Estate agents
Just sold property in Blyth through RMS. Thoroughly professional from start to finish keeping us informed every step of the way during the process. Would highly recommended this company.
Malcolm · 1 November 2024
Agent replied · 23 December 2024
Thank you so much for taking the time to leave a great 5 star review for RMS Blyth, it means so much to us to know you felt supported throughout your sale.
★★★★★ 5/5
TrustpilotExcellent Service
Friendly Staff always willing to go the extra mile.We have sold house & bought house and also rented through them had no issues. Always willing to help no problem too big or too small. Highly recommend.
Mrs · 4 July 2024
Agent replied · 24 August 2024
Thank you so much Mrs Waters for taking the time to leave us a great 5 star rating, we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotWhat can we say best advisor to date.
What can we say. This person is a genius and knows his job back to front!! Recommend to any potential house buyer. Goes that extra mile!
Gary · 7 December 2024
Agent replied · 23 December 2024
We're absolutely thrilled to receive your review for our Mortgage Advisor Gary, thank you so much for taking the time to leave a 5 star rating, it means the world to us! Best wishes, RMS.
★★★★★ 5/5
TrustpilotWest Denton branch handled my sale and…
West Denton branch handled my sale and achieved a higher price for me. They kept in regular contact re viewings and offers by phone and email. Very pleased with their service.
Carol · 20 September 2024
Agent replied · 30 October 2024
We really appreciate you taking the time to leave this 5 star review for RMS West Denton Carol! Thank you so much.
★★★★★ 5/5
TrustpilotRMS Fenham Branch…
Many thanks to the staff at RMS Fenham Branch who have been very professional, friendly, helpful and thorough throughout the tenant find process. This is the second time we have used them on a fully managed basis and have had no complaints at all.
John · 21 January 2024
Agent replied · 17 June 2024
Thank you so much for taking the time to leave this 5 star review for RMS Fenham, we really appreciate it!
★★★★★ 3/5
GoogleDespite being assured that they would monitor progress, I found I was the one doing the monitoring and pushing. Pretty much my usual experience with real estate agents over the years.
Dona · 19 September 2024
Agent replied · 24 August 2024
Dear Dona, we are really disappointed to receive this review, as you can see from our 4.8 rating, often highlighting our communication we rarely are given a low rating such as this. Because of this, we have spoken to our branch and have delved into this further. It is frustrating to get feedback like this, as our sales progressor put a lot of hours back and forth between yourself and the vendor of the property you were purchasing and stressed multiple times to all parties further up the chain, how important it was to have this completed with your timeframe. In the end, when things weren't progressing as they needed to she was able to persuade our vendor to move into rented accommodation in order to break the chain and enable you to move in. We understand that when you are in such a time sensitive situation it can be frustrating to not hear what you need, however with so many other parties involved with each property at a different stage of conveyancing, especially when there were properties further up the chain whose sale depended on visa's being approved, it can become stressful for those involved. However, we were delighted we were able to help save this chain and would like to wish you good luck in your new home. Thanks RMS.
★★★★★ 5/5
TrustpilotBlyth branch were excellent
Blyth branch were excellent. Michelle, Kate and mortgage advisor Nichola were brilliant at keeping me up to date. Would definitely recommend RMS.
Ellen · 3 April 2021
Agent replied · 17 June 2024
Thank you for taking the time to leave our Blyth team and specifically Michelle, Kate and Nichola a very kind review. We are glad to read that you received 5 star professional service from our team. Many Thanks again.
★★★★★ 5/5
TrustpilotAllister Bowman / Rooke Matthew sayer
Rooke Matthew sayer helped us by our first and second home, Allister Bowman helped us acquire our offer and he was brilliant he became like a friend to me and my partner explaining every step and checking in on us when he didn’t have to go that extra mile, we wouldn’t use anyone else.
Aarron · 27 April 2023
Agent replied · 17 June 2024
Dear Aarron, we really appreciate you taking the time to leave this five star review for our Mortgage Advisor Alistair.
★★★★★ 5/5
TrustpilotRookies review
This is the second time I have chosen rook matthews sayers, the first was for my own property purchase and on this occasion was for a retirement property for my father, each time all of the staff have been friendly and helpful, nothing seemed to be a hardship, I wouldn’t definitely use them again and would recommend them to anyone.
Chris · 26 September 2022
Agent replied · 17 June 2024
Dear Chris, thank you so much for taking the time to leave this fantastic 5* review for RMS Gosforth. They will be thrilled to read your kind words.
★★★★★ 5/5
TrustpilotEllie & Claire - RMS West Denton…
Ellie & Claire at the West Denton branch were extremely helpful and responsive throughout my purchase. They assisted throughout a delay on the legal side - very supportive during my first home purchase! Thank you!
Hayley · 3 July 2024
Agent replied · 24 August 2024
Thank you so much Hayley for taking the time to leave this great review for RMS West Denton, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent service throughout
Excellent service throughout. Dealt with Michael, very professional and efficient making it a very easy and hassle free process. Would highly recommend.
Niki · 25 February 2021
Agent replied · 17 June 2024
Dear Niki, thank you for taking the time Michael from our commercial team five stars and a lovely review. We're very happy to know you received professional and efficient service throughout the process, we hope to be able to provide this for you again in future!
★★★★★ 5/5
GoogleI have recently bought a house through Rook Matthews Sayer and the Morpeth branch were excellent with dealing with any queries that I had; always super friendly and always happy to help. The whole process was extremely smooth and I would highly recommend them to anyone who is looking to move properties.
Connor · 16 June 2023
Agent replied · 15 June 2024
Dear Connor, thank you so much for taking the time to leave this 5* review for RMS Morpeth. We really appreciate your kind words. We hope you're settling in to your new home well.
★★★★★ 5/5
TrustpilotVery happy to buy a property through…
Very happy to buy a property through Rookmathew, they were great from start to finish. A huge thanks to Barbara
Keith · 8 July 2021
Agent replied · 17 June 2024
Dear Keith, thank you for taking the time to leave Barbara and the rest of the West Denton team 5 shiny stars and a lovely review. We're so glad they were able to provide you with great service throughout. Thank you again
★★★★★ 5/5
TrustpilotGreat service
Gordon and Chris have recently helped us acheive two commercial lettings in a short period of time. Apart from being helpful and supportive, as many other agents are, what sets them apart is keeping us informed even when there is little interest and taking proactive steps to acheive the letting. Amjed
Amjed · 6 July 2023
Agent replied · 17 June 2024
Thanks Amjed for the great five star review for RMS Commercial, we really appreciate it and shall pass your kind words onto Gordon & Chris.
★★★★★ 5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Used for both my sale and purchase and all staff at the Gosforth branch were helpful and professional throughout. Nothing was too much bother. I would recommend anyone to use Rook Matthews Sayer
Customer · 27 April 2024
Agent replied · 17 June 2024
We really appreciate you taking the time to leave this fantastic 5 star review for RMS Gosforth. We're so happy to hear that you would recommend us in the future and we'd like to wish you good luck in your new home.
★★★★★ 4/5
GoogleThe staff were very accessible and helpful and kept us informed throughout. They found a buyer for our property after previous difficulties, and saw the sale through to a successful conclusion. The only slight disappointment was the price achieved, slightly lower than expected, but in a difficult market.
Lynne · 19 September 2023
Agent replied · 15 June 2024
Dear Lynne, thank you for taking the time to leave this review for RMS Morpeth, we really appreciate it!
★★★★★ 5/5
GoogleThe whole team at Rook Matthews Sayer have been great from the start. They have supported us through the purchase and sale of our properties, always contactable with prompt responses and willing to chase up issues when raised. Highly recommended
Andrew · 17 March 2024
Agent replied · 15 June 2024
Dear Andrew, thank you for leaving such kind words for RMS Morpeth. We really appreciate the time you've taken to leave us a review and for recommending our team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
