Every review we hold for the Mitcham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleSales team are very unprofessional.. they only give you viewing on properties they can’t sell to make up the numbers when they scheduled other viewings. I have kindly asked Jack for information to sell my property but clearly he is not even interested. Asked him twice after viewing two properties after which he ghosted on me on both occasions. They will NEVER call you back or are NEVER available when you call them. I clearly don’t understand how they work. It has not come to the point where I now skip all properties from Goodfellows! Would not recommend to deal with them or even want to entertain them or put any offer as I can imagine the trouble i will have to go through after reading other reviews. I am sorry for the seller who have their property on the market with Goodfellows and cannot seem to get any offers in. You will now understand why. Mainly because Goodfellows have little to no communications after any viewings or will call you back.
Donald · 27 June 2023
Agent replied · 24 June 2023
Dear Donald,
I'm sorry to hear about your experience. Our aim at Goodfellows is to provide excellent service and are sorry if you feel we haven't lived up to this.
We understand that Jack showed you a property on Gaston Road and believed he answered your questions during that visit. He also visited your own property for a valuation. If there was any miscommunication, I apologise.
We aim to be responsive and helpful to all clients, and I'm apologetic if you felt this was not the case in your situation. I assure you, this is not indicative of our usual standard.
We would appreciate the opportunity to address your concerns more fully. Please let me know a good time to discuss this further.
Best,
Jamie Ford | Sales Manager
★★★★★ 5/5
GoogleThis is the first time I am using Goodfellows to rent a property. I had a viewing of the property with Gareth and he was very motivated and eager to provide answers to all the questions that I had. Gareth has been very helpful and friendly throughout the whole process. Keep up the good work!
Kiril · 16 September 2019
Agent replied
Thank you Kiril for leaving us a 5 star review and mentioning the service you received from Gareth.
★★★★★ 5/5
GoogleJamie Ford put our father's house on the market in late February 2020, and a buyer was quickly found. 4 weeks later, COVID-19 caused a complete shutdown of all conveyancing activity; the house stood empty for several months, as the buyer pulled out of the sale. As soon as restrictions were lifted, Jamie contacted us and suggested an 'Open House' viewing, with full consideration to the social distancing rules. This resulted in another purchaser, and the house sale went through without a hitch. We are delighted that Jamie and the team at Goodfellows were quick to adapt to an ever-changing environment, and ensured that the house was sold as quickly as possible. Thank you!PositiveResponsiveness
Bridgette · 5 July 2021
★★★★★ 5/5
GoogleGoodfellows Mitcham are fantastic!
I dealt with two agents predominantly, both were excellent. They managed to help me sell my house in a very turbulent market, working hard to ensure there were plenty of viewings. Their photographer was excellent and really made the house shine.
The agents followed up and put forward all the offers promptly and professionally, communicated well to me the client.
That aside the team in the office are lovely, you feel they're approachable and there to answer or help always. Their rate was very competitive as well. I would highly recommend you call them if selling in Mitcham.
James · 23 May 2023
Agent replied · 24 June 2023
Dear James ...wow what a great review , thank you and extremely kind of you and we will endeavour to repeat this service time and time again. Thank you Goodfellows Mitcham.
★★★★★ 4/5
GoogleGood service from this long established Mitcham agency.
Very professional young team with much knowledge of the progressing market, stand out team member worth mentioning is Reece for his can do attitude and good customer communication that kept things moving at a good pace, Thanks Reece!
Peter · 15 October 2021
Agent replied · 24 June 2023
Dear Peter, thank you for your insightful feedback which we are sure Reece will be delighted with. You are quite right to point out that the market has indeed been changing and we always need to adapt to make sure that we are giving the most up to date advice. Kind regards Goodfellows Mitcham.
★★★★★ 5/5
GoogleWe had a complicated process selling our property, but Goodfellows were great and helped us through the issues we had with the buyer.
Joseph · 22 July 2026
★★★★★ 5/5
GoogleA good experience having our new property via Goodfellows courtesy of Topaz
She was great and topnotch in her service and relationship
kudos
Ezeh · 22 July 2026
★★★★★ 4/5
GoogleGoodfellows have been incredibly helpful helping myself and my friend move into our new property. Gerald was very informative at all times and made the whole process very easy for us! Could not recommend them anymore.
Jazzy · 10 January 2023
Agent replied · 24 June 2023
Dear Jazzy , wow Gerald will be delighted to read this , as indeed are we. Thank you and we hope you are enjoying your new home. Kind regards Goodfellows Mitcham.
★★★★★ 5/5
GoogleGreat service from the team at Goodfellows Mitcham. Suzanne and Nelson were nothing but professional from start to finish, working hard to find tenants for our property despite all the challenges of lockdown. Would definitely recommend and wouldn't hesitate to use again. Keep up the good work!PositiveProfessionalism
Dan · 13 July 2021
Agent replied · 25 June 2024
Dear Dan , thank you for such a great review and understanding that we do have challenges to overcome during these times of working through a pandemic, and it is also great to see that Suzanne and Nelson were nothing but professional from start to finish, working hard to find tenants for your property. We very much appreciate the recommendation and look forward to helping you again. Kind regards Goodfellows Mitcham
★★★★★ 5/5
GoogleJonathan listened to our requirements and only took us to properties that met these so didn't waste any time. After months of searching and three visits with Jonathan we had three visits that we were happy with to choose from. Thanks to Jonathan he made the process as smooth as he could.
Stickzonfn · 26 March 2020
Agent replied
Thank you Sean for your wonderful review! We're glad to hear Jonathan was able to deliver an excellent customer service experience.
★★★★★ 1/5
GoogleVery unprofessional service. I made an offer to a property and constantly asking for update to progress with the offer. I made so many calls and messages. every time the response was " I am busy call back you later". I felt something wrong and checked the Zoopla website and found out the property was "Sold" to someone. I made several calls and eventually I been told it was sold. Where was the communication and opportunity to increase the offer. We stopped bidding for other houses and eventual losers because we were expecting a professional service. Keep up the good work chaps....
Bala · 28 March 2021
★★★★★ 5/5
GoogleWe have just sold our flat through Goodfellows having dealt with Jonathan and Cathi who have both been great throughout and extremely professional and responsive to any questions/queries we had through the whole process. We highly recommend them as the right people to deal with your sale/purchase.PositiveQuality
Jared · 11 June 2021
Agent replied · 10 June 2024
Dear Jared , Cathi and Jonathan are delighted to read your review and we really appreciate you taking the time to write such a great 5 star review. We are delighted that you were so pleased with our service and wish you all the best in the future. Kind regards Goodfellows Mitcham
★★★★★ 5/5
GoogleJonathan listened to our requirements and only took us to properties that met these so didn't waste any time. After months of searching and three visits with Jonathan we had three visits that we were happy with to choose from. Thanks to Jonathan he made the process as smooth as he could.
Sean · 31 December 2019
Agent replied · 30 December 2023
Thank you Sean for your wonderful review! We're glad to hear Jonathan was able to deliver an excellent customer service experience.
★★★★★ 5/5
GoogleOur sale went through in August. Jonathan was amazing from start to finish. He communicated with us regularly every step of the way. We always felt informed. It was a smooth transaction, no issues encountered. Would highly recommend Jonathan if buying or selling a property.PositiveResponsiveness, Professionalism
Elaine · 19 July 2021
Agent replied
Elaine thank you , Jonathan will be pleased to read this , as indeed are we , as it shows that Jonathan is consistently delivering a great service and your 5 star review confirms this. Once again thank you for taking the time and trouble to review our service. Kind regards Mitcham Goodfellows
★★★★★ 5/5
GoogleGoodfellows estate agent, particularly with Reece as the agent, provided exceptional service! Reece went above and beyond, demonstrating professionalism and expertise throughout the process. From start to finish, the experience was smooth, efficient, and Reece's attention to detail truly stood out.
Skatty · 15 August 2024
★★★★★ 5/5
GoogleIt was a pleasure to work with Reece. From start to finish, I felt supported in the process of applying to rent a house. I would therefore 100% recommend Reece and Goodfellows to others looking to rent/buy a home.
Klemens · 13 September 2024
★★★★★ 5/5
GoogleJonathan was excellent with getting our property sold swiftly and was mostly patient and ensured exchange was completely after a few issues with solicitors.
Must also mention James mA the infinite viewings he happily took me on, especially as I was extremely fussy! Thank you both it’s greatly appreciated!
Shaheeda · 24 June 2020
Agent replied
Thank you Shaheeda for sharing your experience as a vendor we are glad to hear Jonathan and James provided an excellent customer service experience.
★★★★★ 5/5
GoogleNelson and Gareth was dealing with letting my property. These guys know what they doing. I was kept informed through out the whole process. Every concern was dealt with in a very prompt and efficient manner. I would recommend this agency to anyone! Thank you both for being very helpful.
Sonja
Thomas · 16 September 2019
Agent replied
Thank you Thomas for leaving us a 5 star review and mentioning the service you received from Nelson and Gareth.
★★★★★ 5/5
GoogleI cannot recommend and thank Goodfellows Mitcham enough for their hard work and support in getting my house sold and then subsequently dealing with my purchase. The communication was open and frequent and I never doubted that I could trust them to act for me.
My sale wasn't easy and when my buyer's solicitor was holding up the chain, Jonathan went beyond the call of duty to get everything over the line. Thank you so much to Cathi, Jamie and Omar but a special shout out to Jonathan who especially looked after for me.
Gemma · 13 July 2020
★★★★★ 5/5
GoogleI had a great experience when buying a property with Goodfellows estate agents . Reece Gracia and Jamie Ford went above and beyond in order to make the completion happen as expected. Both of them was extremely patient and clear in terms of the steps involved in the process and I would definitely recommend any one to work with them in case you are thinking of buying/selling a property.
Makele · 13 July 2022
★★★★★ 5/5
GoogleMy advisor, Reece Parkinson was very helpful. He was very nice during the viewing and he kept following up and making sure I understood all the processes involved
Joycelyn · 5 February 2025
★★★★★ 5/5
GoogleWe have been rentig property for over 10 years, never, ever any problem you call agent like to your friend tell anything and you sure someone came back to you. Always polite and helpful. Big thank you to goodfellows at morden especially Shauna and Cary Ann.i wish goodfellows all the best and property full of the best tenants. You make our stay in property peaceful, stress free, you be very lucky if your property manage by GOODFELLOWS. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Michal · 4 June 2020
★★★★★ 5/5
GoogleUse Goodfellows Mitcham recently for a house sale. Started with a very helpful informative lady called Cathy. The sale was passed onto Jamie who continued with an easy professional service . Sale went through fast and stress free def recommend them againPositiveResponsiveness, Quality, Professionalism
Sharpy · 2 June 2021
Agent replied · 1 June 2024
Dear Sharpy , thank you for taking us through your journey and highlighting the people who really made an impression on you. Well done to Cathi for the valuation and to Jamie in getting the sale through to an exchange and completion. It is always a great feeling when a sale goes through as you experienced , fast and stress free , but not all sales do, which is why it is always great to have a good team backing you. Kind regards Goodfellows Mitcham.
★★★★★ 5/5
GoogleTopaz showed us some properties. She was great. Very knowledgeable about the market and location. Very patient and helpful.
Jonathan · 22 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
