Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIt's all very well to ask for money when it's owed to you, when leaders owe you money they promise to pay within 5 working days 3 weeks later still waiting. Poor customer service avoid
Caroline · 30 June 2023
Agent replied · 30 July 2023
Dear Caroline Cooke,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleRented a studio room, bathroom in unusable condition,- the place I stay is poorly managed bathroom needs renovating massive delay of 10 month since I requested. I have not been able to be comfortable in my room as everything is breaking down. Still not fixed, thinking of leaving soonNegativeResponsiveness, Quality, Professionalism, Value
Ali · 22 June 2021
Agent replied · 21 June 2024
Hi Ali I believe that we dont manage your property and that it ids the landlord themselves who look after your maintenance issues? If this is not correct please email me at r.sharp@lenwell.com and I will try to assist you.
★★★★★ 5/5
GoogleThe team of Matt, Lauren, Abbi and Chloe are ABSOLUTELY BRILLIANT, I cannot fault them in any way. Their Professionalism and Friendliness is second to none. Highly recommend working with this fantastic group of people.
Alistair · 24 June 2021
★★★★★ 5/5
GoogleChloe has been an absolute star in a difficult situation for arranging a rental - comms and service has been prompt, polite and professional. Thank you!PositiveResponsiveness, Professionalism
Sharon · 22 June 2022
★★★★★ 5/5
GoogleNot been with Lenwell for long, but since I have been a Tennant of there's if I have had a any issues ( not many) but they have got it sorted, I had Liz come and do my house inspection lovely lady listened to what I had to say very friendly lady.
Anne · 29 October 2020
Agent replied · 29 October 2023
Thank you Anne I will tell Liz a big well done
★★★★★ 5/5
GoogleLiz was very nice and friendly !
Asta · 20 October 2019
Agent replied
Thank you ! :-)
★★★★★ 5/5
GoogleHuge thanks to Lauren for all her help and consideration in helping us find a home that really suites our needs! Highly recommended company, great staff and nothing is ever too much trouble.
Matt · 17 May 2021
★★★★★ 5/5
GoogleGood advice from Bailey, very patient with us (non-UK residents), quick feedback and adherence to promised response deadlines, very friendly team
Corinna · 23 February 2024
Agent replied · 24 March 2024
Dear Corinna Schmidt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKelsey and Abi was very helpful!
James · 1 September 2019
Agent replied
Excellent, great to hear James
★★★★★ 5/5
GoogleThank you Lauren for being so helpful to us for finding a place, your knowledge of the area and features of the flat were a big help to us. Nice one!PositiveProfessionalism
Steven · 22 June 2021
★★★★★ 5/5
GoogleI phoned in about a flat a saw on Rightmove and Bailey answered the phone, I was impressed with his quick responses and overall manner.
Jason · 5 November 2023
Agent replied · 26 November 2023
Dear Jason Bedborough
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDealing with Chloe has been a pleasure. Chloe has been very helpful and professional throughout the whole process. Very efficient, and is able to answer any question regarding the propertyPositiveProfessionalism
Matthew · 25 August 2021
★★★★★ 5/5
GoogleNot been with Lenwell for long, but since I have been a Tennant of there's if I have had a any issues ( not many) but they have got it sorted, I had Liz come and do my house inspection lovely lady listened to what I had to say very friendly lady.
Anne · 9 February 2020
Agent replied
Thank you Anne I will tell Liz a big well done
★★★★★ 5/5
GoogleKelsey was very helpful
Kumar · 1 September 2019
Agent replied
Great to hear, thank you for the review :-)
★★★★★ 5/5
GoogleI would like to say Kelsie and Matt have been a massive help to help us find our first home and have given us all the information we have needed, this being our first experience of moving to our first home it has been amazing and so quick and easy process.
Thankyou.
Charlotte · 31 July 2019
Agent replied
Dear Charlotte
Thank you so much for your review and your kind words about Kelsey and Matt. I will be sure to make them aware. We wish you all the best for the future in your new home.
★★★★★ 5/5
GoogleJoanne Kendall, the MK branch manager, is outstanding in just one word. Her consistent patience and support have been invaluable throughout my journey; many thanks.
Mahdi · 28 September 2023
Agent replied · 29 October 2023
Dear Mahdi Seify
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleHighly unprofessional. We placed a deposit on a property we were interested in to take it off the market (what a deposit is intended for) and after viewing wanted to go ahead with it. They continued to show people the property even after they confirmed the landlord accepted our offer and once they got a better offer than us (it wasn't: they advertised a free month's rent which the next person didn't notice or ask for) they ignored the fact that we were first to it and tried to find us an alternative, which was significantly higher in rent.
Naz · 10 June 2020
★★★★★ 5/5
GoogleMy experience with leaders was really positive and I would definitely recommend. Lauren has been very professional throughout thank you
Ruby · 30 July 2022
★★★★★ 5/5
GoogleChloe and Lauren have been so helpful in securing our next family home. Incredibly knowledgeable, friendly and supportive, they have made what is usually a stressful process very easy! Would highly recommend the team to anyone
Jon · 30 July 2022
Agent replied · 30 July 2023
Dear Jon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleRecieved a PDF after near 4 days from 1st contact. What is the point of an Estate agent or agency, if no physical contact is required.
Barry · 30 June 2023
Agent replied · 30 July 2023
Dear Barry Blundell,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI can highly recommend leaders, they helped me a lot to find a rented property especially Mr Zain Ansari, who was professionally, confident and friendly, and thanks a lot
Elda · 1 April 2023
Agent replied · 30 July 2023
Dear Elda
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
FacebookAward winning my a**e, maybe in their opinion they are! Our gas boiler has not
been working for more than 48 hours yet despite reporting the fault on numerous
occasions via phone and email they have not bothered to contact us. We have had
no heating or hot water during this time. There are no emergency contact/out of
office details provided either - just leave an answerphone message or fill out their
online repair form that generates an automated waste of time and ineffective
response stating that they will be in contact within 24 hours, which they don’t do.
Yes it is 30th December today but it’s a working day and not a bank holiday.
Furthermore, our gas safe certification expired in November, some six weeks ago,
which is a legal requirement. Again no contact from them about it.
What a shoddy bunch of charlatans!
Linda · 13 January 2020
★★★★★ 5/5
GoogleRecently went on a house viewing with Chloe who was super professional, polite and really helpful, would highly recommend
Becca · 30 July 2022
★★★★★ 5/5
GoogleVery happy with the service I received from Zain Ansari, he was very helpful and polite and helped me secure the property I wanted.Highly recommended this pleasant chap.
Taghreed · 1 April 2023
Agent replied · 30 July 2023
Dear Taghreed
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
