Trusted Agent profile · Milton Keynes · Buckinghamshire
Verified
★★★★★
348 reviews across 3 platforms
302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
Part of Lenwell Property Services, see every office.
Lenwell Property Services's office in Milton Keynes, Buckinghamshire, at 302 South Row, is rated 4.3 out of 5 across 348 reviews on three platforms, including 333 Google reviews rated 4.4. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Lenwell Property Services won in 2026.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
A very professional and helpful office who go out of there way to be of service. The office manager Janet is always on hand to advised and help in any issues ...Read all 6 from landlords
Always very helpful and provide a professional service.Read the review from tenants
Since 1990 Lenwell have been delivering the highest standard of residential letting and management services for landlords throughout Bedfordshire and Northamptonshire. With Offices in Bedford, Dunstable, Milton Keynes, Northampton & Luton, Lenwell manage over 2800 properties and employ 35 full time staff. We are full members of ARLA (Association of Residential Letting Agents), have achieved the quality standard ISO9000 with the British Standards Institute and ensure all staff work towards and achieve the ARLA 2000 qualification.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Milton Keynes office, from every platform, shown as written. First names only.
5/5
GoogleI came in for a few questions regarding a property and I had one of the letting agents Chloe went above and beyond to help! Very professional and made me feel comfortable and at ease, definitely recommend this place!PositiveProfessionalism
5/5
GoogleMatt and his team worked very hard to find me a property. Nothing was to much for them. THANK YOU
Fantastic to hear Prasanth. Thank you
5/5
GoogleMatt is amazingly helpful and the property is stunning the service I have received has been outstanding
Matt is great, thank you for your feedback it means a lot to us :-)
1/5
GoogleI am a Landlord and gave Lenwell's 2 of my properties to rent. I have received a sub standard service on both properties and several months on am still dealing with broken promises from the Agency. I am now at a point where I am considering court action against the Agency. BEWARE - please make sure you keep a written audit trail of all your communication.
Hi Pardeep, so sorry to hear you are unhappy. As far as I can see Room 1 is unmanaged and the other has not got a Lenwell tenant in it? Please email me or call me so I can assist in any way possible: andrew@lenwell.com, 01582 616263 --------------------------------- Update 4/6/2020 Dear Pardeep, I have investigated this matter and am very disappointed you have chosen to take this complaint route. After looking at the timeline of both units, I can confirm, Room Bilb**** The deposit has not been sent to you as it was protected with the TDS by Lenwell on 31/03/2020 as per clause 6 and 13.13 of your tenancy agreement, which you signed on 25/03/2020. The inventory was stopped as this occurred on the cusp of the Covid19 lockdown. You were not charged for any inventory. I note that the £600.00 rent received for the first month was paid to you on 31/03/2020 and you were not charged for the Tenant Find Service. Payment was made to L3Gacy. Property Cris**** As the applicant was unable to move into your property, you feel that you are unilaterally entitled to receive the applicants holding fee, despite there being no contractual right for you to claim that money. When the tenancy application failed, Lenwell returned the applicants money, in line with the time frames and rules laid out in Tenant Fees Act 2019 and the applicants / Councils demand. I am aware that a previous failed move-in resulted in you receiving the applicants holding fee, but that was with the applicants permission. If you are not happy with this, Lenwell belongs to the Property Ombudsman redress scheme (https://www.tpos.co.uk/) and you are entitled to raise a complaint with them, if you consider your actions and demands lawful.
5/5
Googlebailey was brilliant with our whole move in process, he made things simple and straightforward i would highly reccomend him and leaders!
Dear Dialo Chido Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLauren went above and beyond helping me sell my house… not only that, she has been extremely patient with me and very informative. Overall my experience with leaders has been 10/10 I would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GooglePoor services, made an appointment for visiting a letting property with this agency at 17:30. we arrived there at around 17:15. Received a call from this agency at 17:30 and told us this property already not available! Wasting our time!
Dear Eric Wong, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleBailey helped me get the flat I really desired. He worked tirelessly to help me get this property. He was also there to answer any questions I had. He made the process feel so easy and relaxing
Dear Holly Grace Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a great experience with this letting agent. Matt and the team were a pleasure to deal with.
Thank you for the 5 star review. It’s great to know you are happy with our service.
5/5
GoogleGreat service from Matt and the team. Hassle free and would recommend Lenwell to everyone looking to rent.
That's great to hear thank you Dee. Matt and the team in Lenwell Milton Keynes will be so pleased to hear your lovely review.
5/5
GoogleWe approached Lenwell as our previous agent was not giving us the results we wanted. Within one day Matt came out and had the property online with an advert twice as good as our previous agent. They have already carried out viewings and received offers. I would recommend Lenwell as they clearly work hard for Landlords and understand what we want from an agent.
Thank you so much for such an excellent review. We do work hard to look after our clients and I hope Matt secures you a new tenant quickly
5/5
GoogleMatt has been very helpful with renting out our property. Also Abbi has been very efficient
Thank you so much for 5 star review :-)
5/5
View AgentsVery new to being a landlord, support has been excellent
As fairly new landlords it has been a benefit to us to have the support of Janet and her team to guide us through what we needed to do to get tenants in place. The team are friendly but professional and are always happy to answer any questions you may have..
5/5
GoogleVery professional agency, it was pleasure to rent property with them, everything was on time without any issues, all of us was happy. Many thanks to Abbigail, great contact with her, always answering my email and calls about wny question. Tottaly 5/5
5/5
GoogleNothing but positive things to say about Lauren, she’s been fantastic. I would highly recommend Lauren if you’re looking for someone to let out your property, nothing has been too much trouble!PositiveResponsiveness, Professionalism
5/5
GoogleMatthew and Abbie over at lenwell milton keynes helped us move into a new property even though we were in the lockdown of covid 19, though out the process they were professional and always able to answer any questions we had. But thanks to both of them we are now enjoying our new home. Thanks kind regards Scott sarah and family.PositiveProfessionalism
Happy to help Sarah and so glad you are now settled in your new home
5/5
GoogleChloe was a pleasure to deal with, very punctual and professional.
Excellent, thank you Alan
5/5
GoogleMatt was very quick and helpful in finding me the perfect flat. Many thanks
Thank you for taking the time to write a nice review after your experience with Matt. It really means a lot to hear we are doing a good job. Rest assured Matt will be praised for these fantastic comments.
5/5
GoogleGreat experience! Everything was very smooth and good communication. Highly recommend
Great to hear, thank you Andreea
5/5
GoogleBig thanks to Lauren Goodyer for her friendly and excellent services provided in renting a property out. Every question and query was answered very professionally and patiently. I would definitely recommend her.
5/5
GoogleLiz is very professional in the inspections and she always helps.
Great to hear. Thank you Manel
5/5
GoogleThank you so much for going above and beyond to help me find my perfect home. Lauren has been fantastic every step of the journey! Highly recommend! Thanks again!PositiveResponsiveness, Professionalism
5/5
GoogleAbbi has been excellent throughout the process. Great customer care.
That is fantastic Lucy. Thank you for letting us know about your experience. Have a lovely weekend
2/5
GooglePoor service. You book a viewing on a property, call to confirm all is okay and they have no record of your viewing! I suppose there's so much demand, it doesn't matter if they mess around potential applicants..
Dear Benjamin Moore, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Tony wrote: "A very professional and helpful office who go out of there way to be of service. The office manager Janet is always on hand to advised and help in any issues ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Milton Keynes won Trusted Agent; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent.
