Brown & Merry Newport Pagnell reviews in Milton Keynes

★★★★★ 1/5

Google

An extremely poor service. It’s impossible to get a call back or update. The manager Matt is incredibly unprofessional and rude. I would never recommend them to buy or sell through. I recall after months of waiting around and the chain falling through getting an email letting me know if I didn’t like the way things were then they’d be happy to sell our property to someone else. The only way to speak with Matt is to make an appointment in his diary and physically go into the branch. Thankfully our seller reached out on Facebook to talk as even she couldn’t believe the lack of respect or service. Daisy is a real credit to this branch, she’s lovely, willing to help and will call to just check in even if there was no update to reassure us. Daisy is the only reason I held on with buying our new home so it’ll be a great loss for that branch whilst she is on maternity.

Ellis · 25 October 2022

★★★★★ 5/5

Google

Fabulous service. Really pushed hard to complete on a sale for us which turned out to be more challenging than it should have been! Thank you. Special thanks to Lydia. Great service

Jackie · 25 October 2023

★★★★★ 5/5

Google

A 5 star review for Brown and Merry's Newport pagnell branch, current Mortgage Advisor - Mr Mick Ramunni ! He is thorough, proffesional, Helpfull and Caring, He goes out of his way to help in every situation that he can, He is down to earth and funny, He found us the best rate to suit our mortgage needs given the current climate of nearly 6% interest and has alot of patience. If your looking for a mortgage or just advice look no further.

James · 25 October 2023

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 1/5

Trustpilot

Brazen & Uncooth

I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not. I purchased my property through Brown and Merry 5 years ago so they have my details on file. When I bought it they had done several price reductions and the agent lied to me about the parking, so thanks, Even if I were to swap agents, it would not be to you.

Laura · 14 March 2025

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

Really recommend Brown & Merry in Newport Pagnell. Working with Lydia has been a pleasure, she is professional and reliable. She has gone the extra mile to accommodate everybody and kept us in the loop at all times. We appreciate all her hard work and effort along with the rest of the team, Matt and Charlotte.

Cameron · 25 October 2023

★★★★★ 5/5

Google

Matt and team were helpful, professional and efficient in helping us sell our house. Great communication throughout and a really good service. Thanks!

Hannah · 25 October 2023

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

Jay · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience in trying to…

Very poor experience in trying to arrange a valuation. The Berkhamstead office didn’t take my contact details and then didn’t show, even though I phoned the day before travelling and also called into their high street office ahead of the supposedly arranged viewing. Also, the lady I spoke to in person in Berkhamsted was dismissive and rude. This agent can’t get the basics right! Such as shame as I had a fantastic rental experience a few years previous with the same agency! I think there are better, more proactive online and high street agents to choose from.

Lorraine · 1 August 2020

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 5/5

Google

Matt, Charlotte and the rest of the team went above and beyond for us, from initially selling our property for a great price within a week of it going on the market (!), right through to completion. They chased solicitors on our behalf, were always responsive when we had questions, and were positive and professional throughout. Thanks to everyone in the team for making our move and smooth as possible!

Tim · 25 October 2023

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Google

I could not rate Alice Waites higher as a broker & business professional. They say that buying / selling is one of the most stressful things you can do in your life. And as true as that is, you want Alice on your side when times get touch. Knowledgeable, professional, friendly & ALWAYS going above and beyond to ensure that everything possible is done to make the process as stress-free as possible (even with all the inevitable stress that likes to appear!). Have worked with a few brokers through a few house purchases, and Alice is literally leaps and bounds above the rest.

L · 26 October 2019

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Google

Lydia who dealt with our late mother’s sale of property was so kind, sensitive and professional helping us navigate a sale in a very sad time. Both Lydia and Matt (manager) worked in such a way, I wouldn’t use anyone else now for selling a property. Thank you both!!

Patsy · 10 October 2024

★★★★★ 5/5

Google

After visiting Alice Waites in Brown and Merry after hearing good reviews about her I can 100% agree that purchasing a house has been less stressful, wonderfully insightful and more fun with Alice and her team at the helm. The 'above and beyond' service Alice gave providing me with excellent industry knowledge as a first time buyer and strategic but straightforward advice alongside her willingness to chase down any slacking or slow estate agents and solicitors shows Alices real passion for her job... and has made this new homeowner very happy Don't go anywhere else ... Alice has cookies !!

Vicky · 26 October 2018

★★★★★ 5/5

Trustpilot

Good experience, professional staff

I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry

Andrei · 26 April 2021

★★★★★ 5/5

Google

As first time buyers with no clue where to even start with buying our first home, we arranged an appointment with Alice Waites (Mortgage Services Consultant) believing we would be told to come back in a few years. From the first visit, however, she listened and explained everything, and showed us that what felt like a distant wish, could easily become a reality. Along every step of the way we were thoroughly supported, and no question was a silly question. Alice handled all the paperwork for us, and guided us through the rest knowing she was only a phone or email away. I thoroughly recommend Newport Pagnells Brown and Merry’s mortgage advice services, we could not have bought our first home without their advice and support.

Sophie · 26 October 2017

★★★★★ 5/5

Google

I have just had the pleasure of selling my home through Matt and the team at Newport Pagnell. From start to finish they have been professional and friendly, even at times when the stress was getting high Matt kept me calm and updated. If you are thinking of selling I couldn't recommend Matt, Charlotte & Lydia highly enough. Thanks Guys.

Gary · 25 October 2022

★★★★★ 1/5

Trustpilot

INCOMPETENT

I don’t think they even bother to read reviews. They let my property to a tenant who paid 6 months in advance. After 5 months she asked to change to monthly rent payments. A smaller agency would have sorted this out within a week. These people have had 6 weeks and nothing happened. Their departments don’t talk to each other. Just like a Franz Kafka novel.

Malcolm · 19 March 2025

★★★★★ 5/5

Trustpilot

i registered with brown and merry over…

i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .

Jane · 15 July 2024

★★★★★ 5/5

Google

Excellent experience as a first time buyer. Clear, consistent and friendly communication throughout the process. Lydia in particular was fantastic!

James · 15 July 2025