Brown & Merry Newport Pagnell reviews in Milton Keynes

★★★★★ 1/5

Trustpilot

SOLD MY DETAILS ON...

We asked someone from Brown and Merry to come value our house with the possibility of putting it up for sale with them. We decided on another agent in the end but since giving my name, mobile number and address to Brown and Merry, I've had calls, texts and post through from haart estate agent who admitted on the phone to buying my details off another agent ( it can only be Brown and Merry as the agent we went with only had my husband's details). They've also sold my info to one of these house buying companies who text me constantly! I'm pretty sure that's a GDPR breach. AVOID CONTACTING!!

Lora_1984 · 1 September 2021

★★★★★ 5/5

Google

Had our mortgage done with Mick Ramunni. The best experience we had! Mick cares a lot about his customers, explains everything so even a newbie can understand and keeps you updated about all the steps. Also the whole team of this Brown and Merry branch was really helpful with any question and really fast with communication to the seller.

Pavel · 25 October 2023

★★★★★ 5/5

Trustpilot

Newport Pagnell branch

Matt and Rich were both fantastic when we sold our house in Astwood. We achieved over and above the asking price due to their dedication and hard work. A pleasure to do business with them.

Julie · 16 September 2020

★★★★★ 5/5

Google

Mick Rammuni did our remortgage to help pay off the Help To Buy loan. He was extremely supportive and professional throughout, best of all he always keeps you informed about your case and takes the time to explain each step. Highly recommended !!! I have now also referred my sister as well for help with her remortgage.

Jonathan · 25 October 2023

★★★★★ 5/5

Google

Great service. Super helpful and friendly. Kept us up to date and answered our questions

Hannah · 27 April 2024

★★★★★ 2/5

Trustpilot

Do not bother booking lettings…

Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.

Patrick · 4 August 2022

★★★★★ 5/5

Google

very good customer care and friendly whole team from call attendant to the branch manager.All are hardworking and dedicated for make customer feel one to one personal contact.Honest good person MR Matt and clear advisers . I am expecting a positive outcome with my selling through them.

Ravindranath · 25 October 2020

★★★★★ 5/5

Trustpilot

A very fast and professional service

Aysha was amazing. Talked me through every single aspect of the process. Can't recommend her and her services enough. Thank you!

M · 12 May 2022

★★★★★ 5/5

Google

We have had a very positive sale of a shared ownership with the team at Newport Pagnell. We could not fault the excellent service received by the whole team, they kept us well informed and were persistent with the progression of the sale. A huge thanks again to Matt, Lydia, Charlotte and Audrey.

Karl · 25 October 2023

★★★★★ 1/5

Trustpilot

Sequence rental - AVOID!

Sequence rental are possibly the worst company I have ever dealt with. Overpriced, inept, and seem to totally forget that as a landlord it is me that pays for their service. Tenants did not report a leak that caused my wooden worktops to rot, to replace them will cost nearly £800 but am being told this is fair wear and tear and I can not claim for them to be replaced! Poor service from start to finish.

Claire · 25 November 2020

★★★★★ 5/5

Google

I Used Mick Ramunni for my first buy to let investment broker, I was so impressed with his work ethic and professionalism. Even working on a Sunday evening to make sure everything was progressing smoothly!. An absolute asset to the company, I will have no problem recommending him to others! Thank you!

Sam · 25 October 2023

★★★★★ 5/5

Google

We had a very nice experience with Mick, very informative and pleasant we are very satisfied with the service.

Olly · 25 October 2023

★★★★★ 5/5

Trustpilot

Couldn’t have asked for better help and…

Couldn’t have asked for better help and guidance on purchasing our property Matt was the best great communication and super positive thank you!

Nadine · 26 September 2021

★★★★★ 1/5

Google

Beware of false information that they tell you and ask to read the contract for a property before you commit to paying any survey fees. They might tell you that pets are allowed in a leasehold property and then after you have payed the survey fee you discover that they are not allowed. They will then say something like "Well others who live there have pets so it'll be okay". However you are still going to be in breach of the contract. Then when you pull out of the sale they refuse to provide a refund of your survey fee because what they told you about pets being okay was not in writing. So their lies have cost you a hefty survey fee. I would avoid these cowboys like the plague and always ask for confirmation (IN WRITING) from any estate agent about specific things that you may want to bring (such as pets).

4PetesSake · 26 October 2018

★★★★★ 5/5

Google

We have experienced a fantastic service from Brown And Merry Newport pagnell. Always there to answer the phone and call back if they were not. The whole team have been brilliant providing a number one service. We met Arfan Ahmed right in the beginning, he made us feel included in everything. When showing houses he had all the info and a good sense of humour. He sold our house as promised and achieved the best price possible. The whole team worked very hard from start to finish. Highly recommended.

Paul · 26 October 2018

★★★★★ 5/5

Google

My house move was not an easy one, nor was it short or uncomplicated. All thay said, Brown and Merry did an excellent job in looking after me throughout the process to make it as painless as possible, going above and beyond in many instances to get the paperwork through and of course chase everyone that needs chasing. Anyone that has moved before will appreciate that a house sale/purchase is a stressful experience, however Alice took the time to keep me updated, offered advice and took the time to get to know me and keep me positive from start to finish. Other individuals from B&M were very patient regarding my barrage of phone calls and emails throughout the process and were always professional and corteous, which was most appreciated.

Oliver · 26 October 2018

★★★★★ 1/5

Trustpilot

Hemel branch

List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. The Dfferent excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.

Benjamin · 3 March 2018

★★★★★ 5/5

Trustpilot

Very happy

We sold our house in MK via Brown and Merry in Newport Pagnell. They offered us a good deal and got the property sold for the full asking price within a few days. We had been with an online estate agent and had to use their solicitors and after 12 weeks the sale fell though because of the solicitors were rubbish. So we were very worried about the whole process starting again. These worried proved unfounded. We are in the process of buying another house and happen to be buying a house with the same company Jones and Chapman in Wallasey. Although It is too early to rate them so far so good. Both have been very helpful and allowed us to submit our ID at the MK branch to save us a long drive.

Rebekah · 2 March 2018

★★★★★ 5/5

Trustpilot

Mortgage service

I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.

Prasanna · 5 February 2021

★★★★★ 5/5

Google

I would highly highly recommend Alice at Brown & Merry's Estate Agents in Newport if you are looking for a mortgage, She made the process so easy and stress-free.

Kerry · 26 October 2018

★★★★★ 5/5

Trustpilot

Nadya in Brown and Merry Watford branch

I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!

Prucri · 11 September 2018

★★★★★ 1/5

Trustpilot

MK branch are the worst.

MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.

Silviu · 7 April 2022

★★★★★ 5/5

Google

Showed us a lot about ingleby and how to spend our money.

Salma · 25 October 2023

★★★★★ 5/5

Trustpilot

Brown & Merry Watford - Fantastic

James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly

Robin · 7 May 2021